Latest / 30 Lessons from 30 years in Technology
E19. The Numbers Tell You What Happened. People Tell You Why.
This podcast episode argues that while business dashboards and data metrics reveal outcomes and performance shifts, they fail to explain the underlying causes. Relying solely on numerical metrics can lead leaders to misdiagnose problems, penalize the wrong individuals, and misunderstand the realities employees and partners face. To uncover the truth, decision-makers must treat data as a starting point, not a conclusion. This requires direct conversations with the people closest to the issues. Leaders must also foster psychological safety so teams feel secure sharing honest feedback without…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.