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Meetings to Celebrations: Shifting the Paradigm in Salons in 4 Easy Steps · Salon Success Secrets — The podcast for salon owners who are done hustling harder and ready to break their revenue ceiling.

• 0:34
  Jen Booth: Hello and welcome to Blondes's in Business.
• 0:38
  Jen Booth: Today is one of my favorite days.
• 0:41
  Jen Booth: I know I say that every week, but today we're really going to dive into salon celebrations.
• 0:47
  Jen Booth: I don't know about you, but once upon a time I've been in a salon celebration facilitating to my team, only to be bored at my own meeting.
• 0:59
  Jen Booth: If I've ever been you, then you're in the right space.
• 1:05
  Jen Booth: Hey, it's Jen, by the way, and we are excited to really dive in deep to how can you take your salon meetings from excellent to extraordinary With me?
• 1:17
  Jen Booth: Today I have my co-host.
• 1:20
  Lindsay Lowe: Hello, it's Lindsay Lowe.
• 1:21
  Lindsay Lowe: Great to have you guys listening today.
• 1:25
  Jen Booth: Awesome, let's dive in.
• 1:27
  Jen Booth: If you're ready to transform your salon connection point, salon meetings.
• 1:32
  Jen Booth: Today we're going to give you some new data to digest to really bring a new perspective to your team.
• 1:42
  Lindsay Lowe: I love that.
• 1:43
  Lindsay Lowe: I think that there are when you just said you've been at your own team meeting and not wanted to be there before.
• 1:50
  Lindsay Lowe: I could totally relate to that, jen or you didn't use those words exactly, but that's how I felt when you said that.
• 1:58
  Lindsay Lowe: I think so many times we have maybe gone to a meeting in the past.
• 2:03
  Lindsay Lowe: Maybe it's not even just at our own salon companies, maybe it's at a school, or it was you served on a board or you did something, and the meeting was just unproductive.
• 2:15
  Lindsay Lowe: It more closed you down than it did open you up, and you just felt like gosh, I could have spent my time doing so many other things than be here in this meeting right now.
• 2:29
  Lindsay Lowe: And I've also been in meetings too before where they're trying to send a message to one or two people and the whole group has to sit through and listen to it, and you just think, gosh, why didn't you just tell those one or two people?
• 2:43
  Lindsay Lowe: So I love this topic.
• 2:45
  Lindsay Lowe: I love how passionate you are about it too, jen, and I think this is such a great way to really serve our industry and create some new opportunities for salon owners, salon teams, to just take their salon celebrations to the next level.
• 3:03
  Jen Booth: Yeah, I love that.
• 3:04
  Jen Booth: And you're probably wondering well, why do we even call them salon celebrations?
• 3:08
  Jen Booth: Because, as owners with team members.
• 3:12
  Jen Booth: Have you ever had a team member I don't know about you, lindsay, but ever had a team member that said, oh my goodness, another salon meeting.
• 3:19
  Jen Booth: What's she going to complain about this time?
• 3:23
  Jen Booth: You know, come from that space and so, like, in my opinion, words just have a lot of power.
• 3:28
  Jen Booth: So we think about what is the difference between a salon celebration versus a salon meeting?
• 3:34
  Jen Booth: And so we did a little digging in the dictionary and found that the definition of celebration is to honor an occasion.
• 3:42
  Jen Booth: Ok, so we have salon celebration, we're going to be honoring an occasion.
• 3:45
  Jen Booth: A salon meeting, the definition is an assembly of people for discussion.
• 3:50
  Jen Booth: So we get that.
• 3:53
  Jen Booth: During a salon meeting, there may be things that you will discuss.
• 3:56
  Jen Booth: So it's not that it all has to be rainbows and butterflies every single time, but with that analogy that words have power, like I would rather go to a salon celebration versus just a salon meeting, because I know that it's going to bring me to my highest good as well being at that celebration.
• 4:17
  Lindsay Lowe: Totally.
• 4:17
  Lindsay Lowe: And you know, I think one of the things that this newest generation craves more than ever before is getting that constant feedback.
• 4:27
  Lindsay Lowe: And you know, I think that that's one of the coolest things about their generation is that they love to have feedback in real time all the time.
• 4:34
  Lindsay Lowe: And so when we're looking at that, you know, I always love the just thinking about.
• 4:42
  Lindsay Lowe: You know, when you're setting up your salon celebration, I think a lot of people think, well, we've got everybody together, let's make sure everybody knows X, Y, Z and yes, absolutely there will be some information that definitely gets shared in a group.
• 4:55
  Lindsay Lowe: But you know, when there are some things going on in the salon that need to be addressed, like, just deal direct right away so that you can take that time for the salon celebration to to be praising in public and correcting in private, I think you know that really does help a human being grow tremendously and you know so, just even having that kind of context when you're thinking about setting up your, your salon celebration really does put you on the path to success.
• 5:26
  Lindsay Lowe: To just remember, hey, we're going to publicly praise and we're going to correct in private, Of course, if there's, you know, something that is a change, or you know you're letting people know that's different.
• 5:38
  Lindsay Lowe: But when you, if you've ever been to a meeting where it was like, hey, people aren't claiming again, they're not doing this, you know, it just really leaves a lot to be desired, and you know, you just wonder, if you're the one sitting there in the audience, Like, do the?
• 5:55
  Lindsay Lowe: You know, I feel like I'm cleaning to the people who, who aren't doing as much.
• 5:59
  Lindsay Lowe: Are they receiving the message?
• 6:01
  Lindsay Lowe: And generally no, they're not, you know.
• 6:04
  Lindsay Lowe: And so just kind of being aware of that before you go in, I think can really help you set the right intention.
• 6:11
  Lindsay Lowe: And when you have a beautiful intention to help expand people and grow, you know, and make it fun and do all of these great things that create a great, you know, salon celebration, the results that everybody gets on the other side are incredible.
• 6:31
  Jen Booth: I love that yeah, Intention.
• 6:33
  Jen Booth: When you set the right intention, you're able to grab their attention, which really is a win-win situation because you get to serve and they get to serve in a way that it's really going to set your salon and spot for success, and I think that that comes from a beautiful place.
• 6:51
  Jen Booth: So you're probably wondering, OK, well, that sounds all gravy, but let's talk about, like, how do I go about setting this up?
• 6:58
  Jen Booth: Because once you have that intention set in place, we have a really cool acronym that stands for team.
• 7:05
  Jen Booth: There's going to be four components that we're going to dive into today to talk about hey, like here's what to do with the T, the E, the A, the M, so that it helps you not have to come up with all the good stuff to really look at like this is what we need here, this is what we need here to really create a space of celebration.
• 7:24
  Jen Booth: So, Lyns, you want to kick us off with the first T?
• 7:28
  Jen Booth: Yeah, absolutely.
• 7:31
  Lindsay Lowe: So the first component to have an amazing team celebration is to have fun.
• 7:37
  Lindsay Lowe: So the T stands for to have fun.
• 7:41
  Lindsay Lowe: So of course, this is one of my favorite components of the meeting is just creating that fun and that energy so that you know you really can get bonded as a team and see some new elements of people.
• 7:56
  Lindsay Lowe: You know we actually have a really cool download that you know if you go onto our website you can find it, or we'll put up something inside of our stories on Instagram that really gives you some great ideas for some ways to have fun during a team celebration.
• 8:19
  Lindsay Lowe: You know, I just think back to some of my favorite salon celebrations that we've done and I know we just talked about this on a couple of podcasts ago when we were talking about trust was when we blindfolded each other on the team so you'd pair up in a partner group and you know they really just went around the building and came back in, but it was amazing to see, you know, the trust that was uncovered and just the fun that was had.
• 8:45
  Lindsay Lowe: You know, I think a lot of people can learn about themselves when they're having fun and they're connected to their inner child or their natural energy.
• 8:53
  Lindsay Lowe: It really does just kind of set the stage to have an incredible meeting.
• 8:58
  Lindsay Lowe: So there's lots of different ways to have fun at a meeting.
• 9:02
  Lindsay Lowe: Jen, what are some of your favorite ways to have fun?
• 9:06
  Jen Booth: Yeah, I love that.
• 9:06
  Jen Booth: And you know when your intention is clear.
• 9:09
  Jen Booth: It allows you to know, like, what can I put into place or what kind of fun can we have around our intention of the month?
• 9:16
  Jen Booth: So, for example, let's say you're working on branded language and your family or your fun might be that you do a family, feud version of branded language with your team where you give out what you used to say versus what your new branded language is.
• 9:32
  Jen Booth: They all have buzzers and they can buzz in when they think they have the right answer.
• 9:36
  Jen Booth: So it's like how can you come from active learning, experiential learning, to really enroll them in what the intention is as well?
• 9:47
  Jen Booth: Yeah, totally.
• 9:49
  Lindsay Lowe: And you know, I think that when you brought that up, it just it.
• 9:51
  Lindsay Lowe: That's a really great opportunity to you know, as a business owner, to know, like hey, when they are in that experiential learning mode they really can retain a lot more information.
• 10:02
  Lindsay Lowe: You know, I think the statistic goes from if you're just sitting in a classroom listening to a lecture, which is kind of one of an old style salon meeting could be, you're going to only retain about 10% of that information.
• 10:15
  Lindsay Lowe: But when you are actively engaging, you know, almost doing like the real thing or as close to it as possible, your role playing, you're playing the game, you're doing something like that you're going to retain up to 80 to 90% of the information that is shared because it's going to turn into knowledge right away.
• 10:36
  Lindsay Lowe: And so that fun part yes, it's fun, but, man, there's so many things that you can debrief and lessons you can learn from that, because a lot of the times people show up inside of a game, how they show up inside of life or inside of the salon, and so you know it's way easier when somebody says gosh, I didn't realize how frustrated I got in this moment, you know.
• 10:59
  Lindsay Lowe: But but they, when they recognize it on their own and you're not saying do you get frustrated.
• 11:06
  Lindsay Lowe: It's just a totally different experience.
• 11:08
  Lindsay Lowe: You know, when somebody has that, it's like we've all been teenagers at one point in time so we can all relate, and you know to to having to learn a lot of those things by mistakes, on our own.
• 11:21
  Lindsay Lowe: You know our parents were like, hey, don't do this or do do this, and you're like, nope, let me pave my own way.
• 11:27
  Lindsay Lowe: You know we kind of get out of the the highs and the lows of the teenager years, but we still all truly need that experience to really get those learns and to anchor in those wins.
• 11:40
  Lindsay Lowe: And so when you can create that environment, you know that's based and fun and have that intention, like Jen was just talking about, when you marry those two together, the learning and the knowledge that people can create and retain are just unsurpassed.
• 11:57
  Jen Booth: You know, yeah, I love that.
• 11:59
  Jen Booth: And it can be simple too, Like I mean, I think we have a 10, the next 10 fun things to do at your salon celebrations.
• 12:06
  Jen Booth: We planned out almost the next four year for you is it can be very simple, so it doesn't don't over complicate it.
• 12:12
  Jen Booth: Kiss it, keep it simple, superstar, and it can be.
• 12:16
  Jen Booth: It can be dancing, it can be just giving somebody a compliment to your left around a circle.
• 12:22
  Jen Booth: It can be simple.
• 12:25
  Jen Booth: Things as well is just.
• 12:26
  Jen Booth: The goal too is to Elevate the energy of the group, because the higher the energy, the more enrolled they'll be.
• 12:34
  Jen Booth: And the rest of the salon celebration.
• 12:38
  Lindsay Lowe: I love that it.
• 12:39
  Lindsay Lowe: It prevents us news bets from happening, that's for sure.
• 12:43
  Lindsay Lowe: So the next component inside of having an amazing team celebration is the E, which stands for empowerment and Wow.
• 12:58
  Lindsay Lowe: This is such a great thing.
• 13:00
  Lindsay Lowe: You know this is this truly.
• 13:01
  Lindsay Lowe: You know anchors in that praise in public During this empowerment piece.
• 13:07
  Lindsay Lowe: You know this is where you get to celebrate each other.
• 13:11
  Lindsay Lowe: You know, find the good.
• 13:13
  Lindsay Lowe: You know, a lot of times this is where you'll celebrate Birthdays or anniversaries.
• 13:19
  Lindsay Lowe: You know there's there's so many different ways that you can create that empowerment in a team that really can help people get realigned to what's the most important thing.
• 13:32
  Lindsay Lowe: You know how can we create more of these wins inside of our salon environment?
• 13:37
  Lindsay Lowe: What are some other ways that you guys have that empowerment piece inside of your salon celebrations, jen?
• 13:44
  Jen Booth: Yeah, so we do have a salon mascot and her name is Gigi and she's actually a stuffed giraffe that sits in our salon space and If you know anything about giraffes, they have the biggest heart of all land mammals and they're always sticking their necks out for one another.
• 13:56
  Jen Booth: So that is who we strive to be every single day as a team.
• 14:01
  Jen Booth: So at our salon celebrations we actually pass around Gigi.
• 14:04
  Jen Booth: So think about what could be a mascot or what could be something that you could put into place to really reward that behavior of who it is that you strive to be every single day.
• 14:14
  Jen Booth: And you know birthdays.
• 14:17
  Jen Booth: I remember Coming from a place of having just a few team members to having like 25 or 30 team members, and it can.
• 14:25
  Jen Booth: It can get to be A lot to remember everyone's birthday every single day, like you want to remember that, but like to celebrate them as a team and then to have each one of them like stand up front and have the team say amazing things about what they love about that person.
• 14:39
  Jen Booth: To me goes so much farther than just saying, oh, happy birthday, lindsay, I hope you have a great day.
• 14:44
  Jen Booth: So it's like how can you create that empowerment in people to really help them see a transformation in our life.
• 14:52
  Jen Booth: That's possible.
• 14:53
  Jen Booth: Yeah, I love that.
• 14:55
  Lindsay Lowe: You know, I think some other ways that we love to empower our team during that section is, you know, talking about career promotions.
• 15:01
  Lindsay Lowe: You know that's such a great Time to celebrate your teammate and recognize and honor them.
• 15:08
  Lindsay Lowe: You know, I think no matter if they're going from the first to the second level, to the fifth to the sixth level, wherever they're at, you know they really dialed in something to make that possible.
• 15:20
  Lindsay Lowe: And so you know, I think, no matter where the rest of the team is at in their journey, hearing from another teammate like, hey, how did you make that possible?
• 15:31
  Lindsay Lowe: You know what were some of the qualities that you had to call forth inside of yourself.
• 15:35
  Lindsay Lowe: You know what was your tracking looking like, what were?
• 15:40
  Lindsay Lowe: You know how did you plan your days?
• 15:43
  Lindsay Lowe: All of those different.
• 15:43
  Lindsay Lowe: You know little, little tiny degrees that that make all the difference that helped to get them to that promotion are great.
• 15:50
  Lindsay Lowe: And so I think you know other people inside of the team hearing that really helps create new possibilities for them as well.
• 15:58
  Lindsay Lowe: So it really is empowering when you get to celebrate some of those promotions and see, you know who all it took to make that, make that possible, because you know a lot of the times, the, the guest experience team or the hospitality hosts In Saudi or salon, also played a big part in that, and so for them to get that recognition is huge and for people to see you know, hey, it truly does take a team of people to create an amazing career where you can have a good life, work-life balance.
• 16:29
  Lindsay Lowe: You know, I think that the empowerment that that creates is amazing.
• 16:35
  Jen Booth: I love that.
• 16:35
  Jen Booth: Yeah, celebrating salon goals Also, like the you know, sharing.
• 16:40
  Jen Booth: Like if you get a really great testimonial, like, share it with the entire team, celebrate that person, celebrate the team.
• 16:47
  Jen Booth: And I love to pull testimonials that say something about our entire team.
• 16:50
  Jen Booth: So it's great to have something said just about stylist Sarah Sue.
• 16:55
  Jen Booth: But like what if we talked about the guests?
• 16:59
  Jen Booth: The feedback that we got is the guest loved every touch point of the experience.
• 17:01
  Jen Booth: So those are the testimonials that I really like to express during a salon celebration so that we can just see, like how fast are we moving forward as a team.
• 17:13
  Lindsay Lowe: Yeah, I love that and you know I think it helps.
• 17:16
  Lindsay Lowe: You know, remind people of like how that does create an exceptional experience and how empowering that is for the guest If they notice you know, hey, I was greeted by three or four people, or you know somebody said hi or checked in to see if I needed a refill on my beverage, or you know, whatever it may be that stands out for somebody when they notice you know that there's more than one person that is committed to their overall experience inside the salon.
• 17:46
  Lindsay Lowe: That's so empowering.
• 17:49
  Lindsay Lowe: And you know that's empowering too as a guest to be able to read a review like that.
• 17:55
  Lindsay Lowe: So I love that.
• 17:57
  Lindsay Lowe: When that gets a spotlight shine on it inside of a team celebration, I think that's amazing, awesome.
• 18:05
  Jen Booth: All right.
• 18:05
  Jen Booth: So we're going to have fun, we're going to empower the team, so let's go to the A in team and A equals accountability, and so we all love this beautiful word of accountability and responsibility.
• 18:16
  Jen Booth: And this is what I like to call like the teaching segment of a salon celebration.
• 18:21
  Jen Booth: So you've set your intention, now you get to design a moment to teach whatever it is that will help elevate your intention.
• 18:30
  Jen Booth: So, like, what could that be?
• 18:33
  Jen Booth: You could talk about your goal promise.
• 18:36
  Jen Booth: Like, what's working in the goal promise?
• 18:38
  Jen Booth: What are some ways to elevate the goal promise?
• 18:41
  Jen Booth: You could role play the goal promise.
• 18:43
  Jen Booth: And for those of you that are wondering what is the goal promise, the goal promise is a service standard that we set that we talk about in the PhD program that creates an experience so exceptional that everyone leaves feeling beautiful inside and out.
• 18:56
  Jen Booth: So it's like, what are the little touch points that makes salon X, y and Z stand out from any other salon in the universe of that?
• 19:05
  Jen Booth: And so, like you want to really make sure you get that grounded.
• 19:09
  Jen Booth: So, like, setting that up, that goal promise could take even 10 to 12 salon celebrations just to get every little touch point, and you cannot set it and forget it.
• 19:18
  Jen Booth: So like always elevating it when you set something in place, going back and revisiting it and say, okay, guys, we committed to writing the guest name on the mirror that says reserved for Lindsay.
• 19:31
  Jen Booth: Like, what's working with that?
• 19:33
  Jen Booth: What's not working with that?
• 19:34
  Jen Booth: Like at first we're doing it all different colors.
• 19:37
  Jen Booth: Now what if we make it our branded color?
• 19:38
  Jen Booth: Like it's the little things, the little changes that you can make that will set you apart from anyone else.
• 19:47
  Lindsay Lowe: Yeah, I love that.
• 19:48
  Lindsay Lowe: And you know there are so many little things that you know we can do to set ourselves apart from anywhere else.
• 19:57
  Lindsay Lowe: And I and I think one of those pieces inside of that accountability, jen, that marries well with that goal promise is, you know, really diving into your heart beats.
• 20:05
  Lindsay Lowe: And so you know our, the salon companies that we work with, and so the PhD program, all have a set of heart beats that everything flows in and out of inside of their salon team.
• 20:18
  Lindsay Lowe: And so you know this is an opportunity to set up what your values are as a team.
• 20:25
  Lindsay Lowe: It's not the, the salon owner or leaders saying like, hey, here's the rules, everybody's going to follow the rules and if you don't, you're out.
• 20:34
  Lindsay Lowe: You know this is like, hey, what's been a picture of?
• 20:37
  Lindsay Lowe: You know, if we showed up as the best version of ourselves, what would that look like?
• 20:42
  Lindsay Lowe: You know, what would some values be that we would hold to be true?
• 20:46
  Lindsay Lowe: And and if, for some reason, we were to step out of alignment with this, how could we then support each other to get back into alignment with this?
• 20:56
  Lindsay Lowe: And you know, these company heart beats become basically, you know, the rules of the company.
• 21:03
  Lindsay Lowe: It's like how we have agreed to win together as a team.
• 21:09
  Lindsay Lowe: And so, during this accountability piece, I think diving into your heart beats is good.
• 21:14
  Lindsay Lowe: So you know you could pick a different heartbeat at each meeting and you know, let's just say one of them.
• 21:20
  Lindsay Lowe: One of your heart beats is respect, and you have defined what respect means for your team, because respect can mean something different to everyone.
• 21:29
  Lindsay Lowe: So you know, for you it's, you know, keeping your space tidy, helping a teammate out when they need help to keep their space tidy.
• 21:39
  Lindsay Lowe: So, however, you have it defined specifically for your salon, just kind of going through what that means and and what are, you know you can shout out some people on the team like hey, I've noticed that Jen is doing a great job, with respect, you know, she's really helped me.
• 21:56
  Lindsay Lowe: I was running behind the other day and she helped me sweep, or she, you know, flipped my table for a facial or you know whatever that might look like.
• 22:05
  Lindsay Lowe: And having that little accountability piece and pointing out the people who are doing an exceptional job in different areas is huge.
• 22:16
  Jen Booth: I love that, I love that, and you know the accountability piece is I like to serve from this place, coming from a place of love too.
• 22:23
  Jen Booth: So, like we always keep talking about cleaning duties because I know nobody has issues with cleaning duties in their salon no one is like like, just think of your presentation of that when you're setting up, that accountability to is, like you know, celebrating the good of the cleaning duties and then talk about ways to elevate the cleaning duties.
• 22:40
  Jen Booth: So because going in from a place of this is not working, this is not being done, you know so and so never does this.
• 22:47
  Jen Booth: I'm mad, I'm not doing that.
• 22:49
  Jen Booth: Like that is not going to be a place of celebration.
• 22:52
  Jen Booth: That's going to probably create a place of chaos.
• 22:55
  Jen Booth: So just think about how you show up when you're facilitating, or how your leadership team is showing up when they're facilitating this accountability piece and just make sure it really comes from the heart.
• 23:07
  Lindsay Lowe: I love that you know in some other ways that you can create some accountability within your team to help them achieve goals and maintain that high performance and foster a positive work.
• 23:20
  Lindsay Lowe: Culture is, you know, just by sharing some data or giving some feedback or, you know, looking for some of those teaching moments.
• 23:28
  Lindsay Lowe: So none of that would be done from a place of blame or shame, but it would all be from a place of hey.
• 23:35
  Lindsay Lowe: I see this beautiful opportunity much like Jen just said.
• 23:38
  Lindsay Lowe: You know how, how do we elevate this area?
• 23:42
  Lindsay Lowe: You know how, how can we?
• 23:44
  Lindsay Lowe: You know, maybe you did get a review that wasn't so hot and you know you don't ever want to fall out just one person but if it's something that hey like together as a team, like we don't want somebody to be upset about seeing hair on the floor, I know years ago we got a review saying that there was piles of hair on the floor and you know for us like it can sit there.
• 24:10
  Lindsay Lowe: You know at that point, like we weren't as diligent about getting it off the floor right away, you know, and it wasn't after somebody had left, you know, and there was piles sitting there.
• 24:20
  Lindsay Lowe: It was like they didn't even want to see it once the haircut was done.
• 24:22
  Lindsay Lowe: You know, and it's things like that that you just don't even realize, because to us, you know, if you put in the industry long enough, you've probably eaten hair on food before and it's not bothered you at all.
• 24:34
  Lindsay Lowe: But to a consumer, you know, they don't want to see it sit there beyond the second the haircut's done.
• 24:40
  Lindsay Lowe: And so how can we look out for each other as a team and try to get it off the floor as quickly as possible?
• 24:48
  Lindsay Lowe: And, and you know so, talking about that, you know, during a salon celebration, like hey, I noticed this person and this person did a great job of cleaning things up and getting the hair away, whatever that could be.
• 25:05
  Lindsay Lowe: You know, that's just a great piece of celebrating somebody and in that accountability of what they're doing for the team, I love that.
• 25:16
  Jen Booth: So we're going to have some fun, we're going to empower the team, we're going to set some accountability and the end what does the end stand for?
• 25:23
  Jen Booth: So this is the opportunity.
• 25:25
  Jen Booth: You're going to kind of put it all together and you're going to get to make a plan.
• 25:31
  Jen Booth: So you know, you've talked to, you've empowered the team, you've set some accountability, some responsibility.
• 25:37
  Jen Booth: So this is where you get to talk about the next 30 days.
• 25:40
  Jen Booth: What goals does your team have or your salon have?
• 25:43
  Jen Booth: What events or opportunities are coming up when you're in an upcoming education, any areas for growth and improvement?
• 25:53
  Jen Booth: Is there anything else, lins, that you'd like to add into when it comes to making a plan?
• 26:00
  Lindsay Lowe: Yeah, you know, I think this is just great when we can enroll the team.
• 26:04
  Lindsay Lowe: You know, I think another area is, you know, we want to make sure that it's not just one person talking during this entire salon celebration.
• 26:13
  Lindsay Lowe: So that's.
• 26:14
  Lindsay Lowe: You know how it feels like it is to you See who else you can enroll to make that happen.
• 26:20
  Lindsay Lowe: You know, because I think when your team is involved in the future plans, the ability to get there is increased so much more.
• 26:31
  Lindsay Lowe: And you know, we know, that having that plan and communicating that plan to the team is going to be the key.
• 26:40
  Lindsay Lowe: And so, gosh, maybe it's that you have.
• 26:42
  Lindsay Lowe: You know, right now we're stepping into quarter quarter.
• 26:45
  Lindsay Lowe: Maybe you're talking about your you know, some holiday celebrations that are coming up, or maybe you have an event that you are collaborating with some other businesses, or you know, maybe you're doing some charity work or you know whatever it could be that you are involved in inside of the community.
• 27:05
  Lindsay Lowe: You know, having a plan together of what that's going to look like, how we can support as a team, is huge.
• 27:12
  Lindsay Lowe: I think that that's how you you are able to accomplish that plan is when the team comes up with it, everybody's enrolled in what that plan is, and we've got a clear picture of what the next 30 days are going to look like.
• 27:27
  Jen Booth: I love that.
• 27:27
  Jen Booth: So for if you're thinking about well, you know, facilitation is just not my strongest strength Like how can you become a stronger facilitator, how can you create a leadership team, or just even your team in general, to become a stronger facilitator, and you know, one thing I can give you feedback on, too is the most important thing you do is get connected to the room that you're getting ready to serve in.
• 27:52
  Jen Booth: And if you really just say to yourself what's my intention here, just like you're sitting in attention for the salon celebration, if you set your intention, get grounded to the room, look at all four corners of the room or, if you're in a circle, browse around with a circle with your eyes.
• 28:08
  Jen Booth: That will bring you to presence and that will help you truly be present and create an amazing salon celebration for your team.
• 28:19
  Lindsay Lowe: Yeah, I love that you said that.
• 28:20
  Lindsay Lowe: You know, because when I think, when we're making a plan, having that presence and being grounded, I mean really through the I know you were talking about that this was the setup for the entire meeting and how do you get connected to you know, feeling confident and comfortable as a facilitator.
• 28:36
  Lindsay Lowe: But really when we're making a plan, you know, just making sure that our team is present, there is so much power in presence and you know, when you have fun and set it up that way, it really does raise the energy to create the opportunity to become more present to what's going on around you.
• 28:55
  Lindsay Lowe: But I think you know, sometimes when people talk about the future, that can take you out of that present moment.
• 29:03
  Lindsay Lowe: But it's really just to help be able to make you more present in those moments.
• 29:08
  Lindsay Lowe: So you talk about what the future is going to look like and then kind of map it out so that it gives people that comfort and stability of like okay, here's what this is going to look like, here's what this is going to look like.
• 29:18
  Lindsay Lowe: You know, because I feel like a lot of salon owners can be a little bit more type B and go with the flow.
• 29:24
  Lindsay Lowe: And you know definitely there's not a right or a wrong.
• 29:29
  Lindsay Lowe: You can be any type and it works great.
• 29:31
  Lindsay Lowe: But it's kind of knowing like, hey, there's both types inside of a team and so how do we make that plan so that we are serving, you know, all different types of people on our team, so that everybody feels comfortable, safe, they can see that picture of what the next you know 30 days, you know month and a half, however long it is that you're painting that picture for them so that they feel that already walking into the next month.
• 30:00
  Jen Booth: I truly love that, and you know.
• 30:02
  Jen Booth: Something else to think about, too is like, if your team meetings have been a little bit boring lately, that's okay.
• 30:08
  Jen Booth: Like, how do you set this up?
• 30:10
  Jen Booth: And I think one of the best fun ways to do it is really just to be transparent, let the light shine in and say hey guys, we're going to try something a little different today.
• 30:20
  Jen Booth: Would you be open to trying something a little bit different today?
• 30:23
  Jen Booth: It may seem a little crazy at first, but I just want your enrollment and support and us venturing out and doing something a little bit different, and I think just setting the context up like that with your team will enroll them and they will fill their energy shift, which, in turn, will make them more present in salon celebrations.
• 30:44
  Lindsay Lowe: Yeah, that is so good, Jen.
• 30:46
  Lindsay Lowe: You know, and I think, really like, how do you know the difference between a good celebration and not so great celebration or meeting?
• 30:57
  Lindsay Lowe: You know, and I would say, how does everybody leave feeling?
• 31:01
  Lindsay Lowe: You know, do they feel more informed, more aligned and energized than they have before?
• 31:09
  Lindsay Lowe: If so, then you know that you are creating an amazing team celebration.
• 31:16
  Lindsay Lowe: And you know, if, for some reason, they're not walking away feeling more informed, aligned or energized than before, you know, it's just a good opportunity to look for how can we create that?
• 31:27
  Lindsay Lowe: And you know, I think that this team sets it up to really, you know, have them feel more informed, feel more aligned and just energized than they were before.
• 31:39
  Lindsay Lowe: So, you know, just to kind of recap with that, tam, t-e-a-m wow, I'm creating new words over here stands for is the T is to have fun, the E is empowerment, the A is accountability and the M is make a plan.
• 31:56
  Lindsay Lowe: And when you put those four things together, man, it does just create an amazing team celebration.
• 32:05
  Jen Booth: I love that, so we hope this was helpful.
• 32:07
  Jen Booth: I'm excited to hear about all your new salons.
• 32:10
  Jen Booth: Spa celebrations being called forth, and next week is going to be a great one.
• 32:16
  Jen Booth: It's going to be about advertising to the affluent market.
• 32:20
  Jen Booth: So, if you ever want to to attract those affluent guests, we're going to share some insights and ideas on how to make that possible.
• 32:30
  Lindsay Lowe: Love it Okay, thanks so much for joining us.
• 32:32
  Lindsay Lowe: We look forward to seeing you guys again next week.
• 32:34
  Lindsay Lowe: Bye, bye.