Latest / DEWA Podcasts / DEWA provides its services through ChatGPT Apps Directory • DEWA is the first government entity and first utility worldwide to provide its services through AI platforms

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DEWA provides its services through ChatGPT Apps Directory • DEWA is the first government entity and first utility worldwide to provide its services through AI platforms · DEWA Podcasts

• 0:00
  Welcome to today's podcast, where we'll explore
• 0:02
  how Dubai Electricity and Water Authority, or
• 0:06
  DIWA, has embraced AI technology through the
• 0:09
  ChatGPT apps directory. This move underscores
• 0:13
  Dubai's leadership in technology and governmental
• 0:16
  service delivery. That's right. His Excellency
• 0:19
  Saeed Mohammed Al -Tayr, MD and CEO of DIWA,
• 0:23
  stated, In line with the vision and directives
• 0:25
  of His Highness Ashaik Mohammed bin Rashid Al
• 0:28
  Maktoum, Vice President and Prime Minister of
• 0:31
  the UAE and Ruler of Dubai, to reinforce Dubai's
• 0:35
  leadership in AI, innovation and future technologies,
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  we are moving steadily to establish Diwa as the
• 0:41
  world's first AI -native utility. The AI Integration
• 0:45
  and Operating Services Initiative is a pivotal
• 0:48
  step in our journey to reshape government services
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  in the AI era, transitioning from traditional
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  digital interaction models to a comprehensive
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  service system integrated with global AI platforms.
• 1:01
  This enables direct access to DWAS services through
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  intelligent interactive platforms including natural
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  conversational interfaces such as ChatGPT and
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  multi -agent systems. Today, the world is witnessing
• 1:15
  a fundamental shift in customer behavior, with
• 1:18
  AI platforms becoming a primary channel for interacting
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  with government and service entities. Launching
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  DWAS services through ChatGPT apps directory
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  strengthens our pioneering role in adopting advanced
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  smart solutions and delivering resilient, proactive
• 1:34
  and secure services that enhance quality of life
• 1:37
  and provide a seamless customer experience, while
• 1:40
  supporting Dubai's position as a global hub for
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  AI and sustainable innovation. With Adiwa's integration
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  with ChatGPT, customers gain efficient access
• 1:51
  to various services, from bill inquiries and
• 1:54
  account details to finding the nearest EV green
• 1:57
  charger station. It's all part of Adiwa's goal
• 2:00
  to offer secure, unified, and intelligent government
• 2:03
  services.