Latest / The Feed & The Thread / The Feed & The Thread - October 16, 2026
Transcript
- 0:00The AI experience doesn't care about your org chart. So why do
- 0:03we still build in silos? Because we treat content and models as
- 0:07separate things, not one flow. That disconnect is the real bug.
- 0:15Welcome to The Feed and The Thread, brought to you by
- 0:17Chicago Camps. The Feed & The Thread is available online at
- 0:20feed and thread dot com to submit your feeds, or download
- 0:23our app for all the feeds and threads delivered right to your
- 0:26pocket.
- 0:33AI tools are moving fast, but the human systems around them
- 0:37are lagging. We're building interfaces that ignore how
- 0:40people actually work, and that gap is creating friction we
- 0:43didn't predict. Paul Boag at Smashing Magazine asks in "Is
- 0:46Your Organization Messing Up AI Adoption?" if our organizations
- 0:50are actually failing at adoption. The issue is the
- 0:52culture. When we roll out tools without addressing personal
- 0:56benefit, staff see higher expectations instead of better
- 0:59working conditions. That rewrites the assumption that
- 1:02access to AI is enough to drive change. Kate Agena at UX
- 1:05Design.cc argues in "The AI experience doesn’t care about
- 1:08your org chart" that enterprise AI fails because it treats
- 1:11content and knowledge as separate silos. Users experience
- 1:14these elements as one connected flow. If an assistant reports an
- 1:18invoice status but misses the payment block, the experience is
- 1:21broken. We need to design for the flow. Nick Babich at UX
- 1:24Planet explores "Dashboard design becomes easier with
- 1:27Claude", showing how Claude lowers the barrier for dashboard
- 1:30design. By automating layout generation, designers can shift
- 1:34focus from pixel-perfect execution to higher-level
- 1:37information architecture. This is a genuine shift in where our
- 1:40expertise needs to be applied. Other reads today include
- 1:43Jeffrey Zeldman on "Silly Old Bear" and UX Design.cc on a
- 1:46seven-week AI workshop that wasn't really about AI.
- 1:56Today, we're looking at a stack of questions that all point to
- 2:00the same friction. We're asking how to price custom work, how to
- 2:03learn skills that AI is now doing, and how to design details
- 2:06that feel human. The core issue is that our tools are moving
- 2:09faster than our ability to judge their output. Over on
- 2:12r/UI_Design, a developer is asking for a direct choice
- 2:15between two mini-player variations for an indie music
- 2:18app. They want to know which implementation feels more
- 2:21natural, and why. It's a small question, but it highlights a
- 2:24bigger problem. When we build tools for our own apps, we often
- 2:27lack the distance to see what actually works. The tension here
- 2:31is that we're using AI to speed up production, but we're still
- 2:34relying on gut feeling to polish the final pixel. If we can't
- 2:37articulate why one button placement is better than
- 2:40another, we're just guessing. In r/UX_Design, a startup
- 2:43founder is expressing frustration with the generic
- 2:45quality of AI-generated web designs. They're asking for
- 2:48resources to improve their own skills because the output feels
- 2:51hollow. This is a real signal. It's not just about learning
- 2:55code, it's about learning design intent. The so-what's that speed
- 2:58is becoming the default, but quality is becoming the
- 3:01exception. If you can't tell the difference, your users will.
- 3:04Over on r/hci, a user is asking what skills actually make
- 3:07someone valuable in IT in twenty twenty six. They're wondering if
- 3:11hard technical skills are enough, or if problem-solving
- 3:13and communication are the most valuable assets. The answer is
- 3:17clear. The tools are changing, but the human systems around
- 3:20them are lagging. The value isn't in knowing how to use the
- 3:23tool, it's in knowing what to build and why. That's the skill
- 3:26that doesn't get automated. In r/web_design, a junior designer
- 3:30is asking what to quote for a one-page site with heavy custom
- 3:33art and motion. They're looking for pricing advice on a complex
- 3:36brief. The issue here is that custom work is disappearing. If
- 3:39you can't justify the cost of unique design, you're competing
- 3:43on price, not value. That's a trap. Specificity is the skill,
- 3:46and that's what you're selling. The takeaway is that we're
- 3:49building interfaces that ignore how people actually work, and
- 3:52that gap is creating friction we didn't predict.
- 4:02The Feed and The Thread is brought to you by Chicago Camps.
- 4:05For a weekly and monthly exploration of the patterns and
- 4:08signals across UX, you can also check out Patterns and Signals
- 4:11at the website patterns and signals dot com. Chicago Camps
- 4:14will have more events in 2027. You can submit to be a speaker
- 4:17at a future event at Chicago Camps dot org.
- 4:26There's a specific line in Kate Agena's piece that stuck with
- 4:29me, the idea that the AI experience doesn't care about
- 4:32your org chart. She argues that enterprise AI fails because it
- 4:35treats content and knowledge as separate silos, when users
- 4:38experience them as one connected flow. That's the friction
- 4:41point. We're building interfaces that ignore how people actually
- 4:44work, and that gap is creating friction we didn't predict. It's
- 4:47not just about the tool being smart, it's about the system
- 4:50around it being broken. Exactly. And that connects to
- 4:53Paul Boag's argument that organizations are failing at
- 4:55adoption because they roll out tools without addressing
- 4:58personal benefit. Staff see higher expectations instead of
- 5:01better working conditions. That's a dangerous assumption.
- 5:04We're assuming access to AI is enough to drive change, but if
- 5:07the culture isn't fixed, the tool becomes another way to
- 5:10track productivity. So we have a tool that can automate layout
- 5:13generation, like Nick Babich's point about Claude lowering the
- 5:16barrier for dashboard design. But if the workflow is still
- 5:19siloed, that automation just speeds up the wrong process.
- 5:22Right. It's not about the speed of the output, it's about the
- 5:25intent behind the design. If you can't tell the difference
- 5:28between generic and good, your users will. So the opportunity
- 5:31is learning to judge their output. That's the skill that's
- 5:33becoming the exception. Design intent is the new hard skill.
- 5:37The tools are moving faster than our ability to judge their
- 5:39output, and that's where the value lies.
- 5:43That's The Feed and The Thread for today. We'll catch you next
- 5:46time!