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Why you need a formal Human Experience (HX) Strategy
Why you need a formal Human Experience (HX) Strategy
“let's use robots to handle non-human tasks, so that we can focus on enhancing human-centric ones” – Nick Webb
In the age of Artificial Intelligence (AI), it's tempting to think that we should replace humans with robots across the board. And in some cases, that's indeed a valid approach – let's use robots to handle non-human tasks so that we can focus on enhancing human-centric ones. To succeed in 2024 and beyond, having a well-defined Human Experience (HX) strategy is essential, enabling you to provide positive experiences for everyone…
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