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Fix Salon No-Shows: Card-on-File, Reminders & Cancel Policy
Maggie, owner of Birch and Bramble salon in Duluth, is losing one Saturday chair in six to no-shows and late cancels. Eric walks her through why it's a systems problem, not a policy problem, and the three things to set up Monday morning.
In this episode:
Why "I know the repeat offenders in my head" is the actual root cause of chronic no-shows
The four-system trap: paper book, salon app, notes app, and your brain — none talking to each other
Step 1: require a card on file at online booking (not a deposit) as a flake filter
Step 2: automated 48-hour and morning-of text reminders with a…
The skinny
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