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Why Communicators Need to Think Like Operations Experts - with Lizabeth Wesely-Casella
What if empathy isn't just about being nice, but your secret weapon for building systems that actually work?
Lizabeth Wesely-Casella, CEO of L12 Services, spent her early career in construction wearing hard hats and reading blueprints in the 90s. She learned that communication wasn't just a nice-to-have—it was survival. That foundation led her to combine behavioral science, Lean Six Sigma, and internal communications into frameworks that create "clarity from chaos."
What We Dig Into
The Real Definition of Empathy in Business - Why feeling your team's pain (not just acknowledging it) changes…
The skinny
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