Latest / One Step Better Podcast
Has Tipping Gone Too Far? A Business Owner's Perspective
Most restaurant owners think about tips from the payroll side. But your customers are thinking about tips from the experience side, and right now, that experience is broken.
In this episode, Matt and Mike talk about tipping culture from both sides of the table. As customers frustrated by guilt tipping, receipt clutter, and being asked for 25% on an empty cup. And as accountants who keep finding restaurant clients eligible for the FICA tip credit that no one ever told them about.
They compare the U.S. tipping model to what they've experienced overseas, talk through why transparency and…
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