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Steve Pappas on Making AI More Human-Centered
Can an AI system deliver a trustworthy answer if the information behind it is outdated?
In this episode of Driven: Unscripted Success, Nareman Hamdan speaks with Steve Pappas, an entrepreneur and go-to-market innovation leader at eGain, about trusted AI, knowledge management and customer experience.
Steve explains why organizations need governed information before relying on AI-generated answers, and why healthcare offers a powerful example of technology’s promise and challenges. The conversation also explores his entrepreneurial family background, innovation that customers can actually feel…
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