Latest / Host Planet: Airbnb, Holiday Let, and Vacation Rental Insights
Five awesome guest communication tips
Send us a text
In this episode of HCH Bitesize, Margot Schmorak, CEO and Co-Founder of Hostfully, shares her expert insights on how short-term rental hosts can enhance guest communication to improve their ratings and overall guest experience.
0:00: Episode starts
1:38: Use a digital guidebook
2:36: Experience the guest journey yourself
4:27: Leverage AI tools to streamline communication and provide instant responses
5:57: Know your typical guests and personalise the experience
7:48: Back to basics – ask for the five-star review
10:15: Try a digital guidebook from Hostfully – the first one's…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.