Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
What happens when you give data back to people? - Interview with Jamie Smith of Customer Futures
Today’s interview is with Jamie Smith, who is the Founder and CEO of Customer Futures Ltd, an advisory firm helping businesses seize the opportunity around disruptive and customer-empowering digital propositions, and author of the weekly Customer Futures Newsletter. Jamie joins me today to talk about CustomerTech tools, EmpowermentTech, the emerging Customer Stack, what this all means, the implications of all this for personalisation and privacy and what customer engagement in the near future could look like.
This interview follows on from my recent interview – A look inside a punk-inspired…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.