Who's Running the Shop: Navigating Challenges and Changes in Auto Repair Management
Who’s Running the Shop? Lead Tech vs Owner on Process, DVI, QC, Training, and Pay Plans
On the Garage Grit Podcast, host Brad Hurlock (AA Shop Marketing) moderates a panel with Josh Brooks (May Automotive, Utah), Reggie (ASG, Indianapolis area), and Tom (Total Automotive, near Buffalo, NY) about who truly runs a shop when owners implement changes and face pushback from lead techs or staff. They discuss improving customer experience with DVIs, secret shopping phone calls, and quality-control processes like post-repair checkouts and test drives, including debates over who should do them and how…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.