When Health Care Is Hard to Navigate: Designing Patient Care Navigation
Even the most experienced health care leaders can feel lost as patients. In this conversation, Ji Im, system senior director of community and population health at CommonSpirit Health, explores why seamless navigation, community partnerships and human connection are essential to reducing friction and improving the health care experience. Ji also shares how her personal health story has reshaped her understanding of care navigation and patient-centered design.
The skinny
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