Latest / Dealer Talk With Jen Suzuki
AI Can Make Average Employees Look Exceptional. But Are They?
AI can turn three vague technician notes into a beautifully written repair story.
But here's the question dealership leaders need to ask: Does the technician actually understand what that polished documentation says?
In this solo episode of Dealer Talk with Jen Suzuki, Jen tackles a growing challenge in automotive retail: AI is improving employee output at incredible speed, but is it improving employee capability?
From technician warranty documentation and diagnostic assistance to advisor recommendations, BDC communication, and manager coaching, AI is making dealership employees faster…
The skinny
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