Latest / Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Lincoln Financial CIO Jennifer Charters on AI Strategy and Human-Centered Tech
Build with AI. Lead with people.
In this episode of Technovation, host Peter High speaks with Jennifer Charters, Executive Vice President and Chief Information Officer of Lincoln Financial. Jennifer shares how she’s shaping the future of IT and innovation at the $18.5B insurer by investing in AI while doubling down on what makes transformation succeed: people.
She discusses Lincoln’s evolving enterprise AI strategy, why a model-agnostic approach matters, and how her team is redesigning workflows and talent models in parallel. From regulatory complexity to the rise of AI agents, Jennifer…
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