Latest / Dealer Talk With Jen Suzuki
The Most Underrated Follow-Up in the Dealership: 20 Seconds of Video
20 seconds.
That's all it takes to separate average dealerships from memorable ones.
Customers don't remember your CRM.
They don't remember your process map.
They remember effort.
In this episode of Dealer Talk with Jen Suzuki, Jen breaks down why short, 20-second personalized videos are one of the most powerful follow-up tools in modern dealerships — in both sales and service.
Not five minutes.
Not perfect lighting.
Not corporate scripts.
Just 20 seconds of clarity that says:
"I was thinking about you."
Jen explains how replacing traditional texts and voicemails with quick, candid videos…
The skinny
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