Latest / Omni Talk Retail / The 4 Pillars Of Great Customer Experience With Walmart VP of Seller Success Mohit Puthuraya

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The 4 Pillars Of Great Customer Experience With Walmart VP of Seller Success Mohit Puthuraya · Omni Talk Retail

• 0:00
  Hello
• 0:00
  everyone.
• 0:00
  This
• 0:00
  is
• 0:00
  Omnitalk
• 0:01
  Retail.
• 0:01
  I'm
• 0:01
  Chris
• 0:02
  Walton.
• 0:02
  And
• 0:02
  I'm
• 0:02
  Anne
• 0:03
  Mazinga.
• 0:03
  We
• 0:03
  are
• 0:03
  coming
• 0:03
  to
• 0:04
  you
• 0:04
  live
• 0:04
  from
• 0:04
  the
• 0:04
  Walmart
• 0:05
  Seller
• 0:06
  Summit
• 0:07
  at
• 0:07
  the
• 0:07
  beautiful
• 0:08
  Gaylord
• 0:09
  Hotel
• 0:09
  in
• 0:10
  San
• 0:10
  Diego.
• 0:10
  And
• 0:11
  we
• 0:11
  are
• 0:11
  pleased
• 0:11
  to
• 0:11
  introduce
• 0:11
  our
• 0:12
  next
• 0:12
  guest,
• 0:12
  Mohit
• 0:13
  Puturaya,
• 0:14
  VP
• 0:14
  of
• 0:15
  Seller
• 0:15
  Success
• 0:15
  Marketplace,
• 0:16
  Walmart
• 0:17
  Fulfillment
• 0:17
  Services
• 0:18
  and
• 0:18
  E
• 0:18
  Commerce.
• 0:19
  Wow,
• 0:19
  that's
• 0:19
  a
• 0:19
  title,
• 0:20
  my
• 0:20
  friend.
• 0:20
  Holy
• 0:21
  cow.
• 0:21
  Welcome
• 0:21
  to
• 0:22
  omnitalk.
• 0:23
  Thank
• 0:23
  you
• 0:23
  so
• 0:23
  much.
• 0:23
  I
• 0:23
  was
• 0:24
  just
• 0:24
  looking
• 0:24
  for
• 0:24
  a
• 0:24
  title
• 0:24
  which
• 0:24
  is
• 0:25
  longer
• 0:25
  than
• 0:25
  my
• 0:25
  name,
• 0:25
  so
• 0:25
  that
• 0:26
  just
• 0:26
  worked.
• 0:26
  Just.
• 0:27
  All
• 0:27
  right,
• 0:27
  found
• 0:27
  it.
• 0:27
  Well
• 0:28
  done.
• 0:28
  Well,
• 0:28
  Mohit,
• 0:29
  let's
• 0:29
  talk
• 0:29
  a
• 0:29
  little
• 0:30
  bit
• 0:30
  about
• 0:30
  your
• 0:30
  role
• 0:31
  and
• 0:31
  what
• 0:32
  that
• 0:32
  includes
• 0:33
  at
• 0:33
  Walmart.
• 0:34
  Well,
• 0:34
  firstly,
• 0:34
  thank
• 0:35
  you
• 0:35
  for
• 0:35
  having
• 0:35
  me
• 0:35
  on
• 0:35
  this
• 0:36
  podcast,
• 0:36
  Christian.
• 0:37
  Of
• 0:37
  course.
• 0:37
  Yeah.
• 0:38
  And
• 0:38
  thanks
• 0:38
  for
• 0:38
  being
• 0:39
  here
• 0:39
  with
• 0:39
  us.
• 0:41
  As
• 0:41
  part
• 0:41
  of
• 0:41
  my
• 0:42
  role,
• 0:42
  my
• 0:43
  primary
• 0:43
  objective
• 0:44
  is
• 0:44
  to
• 0:44
  make
• 0:44
  sure
• 0:44
  that
• 0:44
  our
• 0:45
  sellers
• 0:45
  are
• 0:45
  successful
• 0:46
  on
• 0:46
  the
• 0:46
  Walmart
• 0:47
  Marketplace
• 0:47
  platform.
• 0:48
  So
• 0:48
  in
• 0:48
  order
• 0:49
  to
• 0:49
  do
• 0:49
  that,
• 0:49
  we
• 0:49
  build
• 0:50
  the
• 0:51
  right
• 0:51
  tools,
• 0:52
  the
• 0:52
  right
• 0:52
  programs
• 0:53
  and
• 0:53
  the
• 0:53
  right
• 0:53
  capabilities
• 0:54
  so.
• 0:55
  So
• 0:55
  that
• 0:55
  our
• 0:55
  sellers
• 0:55
  can
• 0:56
  set
• 0:56
  up,
• 0:57
  manage
• 0:57
  and
• 0:57
  grow
• 0:58
  their
• 0:58
  business
• 0:58
  on
• 0:58
  the
• 0:59
  platform
• 0:59
  with
• 1:00
  success.
• 1:00
  So,
• 1:01
  Mohit,
• 1:01
  how
• 1:02
  do
• 1:02
  you
• 1:02
  actually
• 1:02
  think
• 1:02
  about
• 1:02
  or
• 1:03
  actually
• 1:03
  do
• 1:03
  both
• 1:04
  questions
• 1:04
  like
• 1:05
  how
• 1:05
  do
• 1:05
  you
• 1:05
  actually
• 1:05
  go
• 1:06
  about
• 1:06
  creating
• 1:06
  a
• 1:06
  better
• 1:07
  experience
• 1:07
  for
• 1:07
  the
• 1:08
  customers
• 1:08
  and
• 1:08
  the
• 1:08
  sellers?
• 1:09
  That's
• 1:09
  a
• 1:09
  great
• 1:10
  question.
• 1:11
  Look,
• 1:11
  when
• 1:12
  we
• 1:12
  think
• 1:12
  about
• 1:12
  our
• 1:12
  customers,
• 1:13
  we
• 1:13
  work
• 1:13
  back
• 1:13
  from
• 1:14
  what
• 1:14
  our
• 1:14
  customers
• 1:14
  really
• 1:15
  are
• 1:15
  looking
• 1:15
  for
• 1:15
  when
• 1:15
  they
• 1:16
  come
• 1:16
  to
• 1:16
  shop
• 1:16
  online
• 1:17
  with
• 1:17
  us.
• 1:18
  And
• 1:18
  customers
• 1:19
  are
• 1:19
  looking
• 1:19
  for
• 1:19
  four
• 1:19
  things.
• 1:20
  They're
• 1:20
  looking
• 1:20
  for
• 1:21
  great
• 1:21
  assortment,
• 1:22
  they're
• 1:22
  looking
• 1:23
  for
• 1:23
  sharp
• 1:24
  prices.
• 1:25
  They're
• 1:25
  also
• 1:25
  looking
• 1:26
  for
• 1:26
  convenience,
• 1:26
  which
• 1:26
  is
• 1:27
  I
• 1:27
  want
• 1:27
  it
• 1:27
  to
• 1:27
  be
• 1:28
  delivered
• 1:28
  where
• 1:28
  I
• 1:28
  want
• 1:28
  it,
• 1:29
  when
• 1:29
  I
• 1:29
  want
• 1:29
  it
• 1:30
  on
• 1:30
  time.
• 1:31
  And
• 1:31
  then
• 1:31
  increasingly
• 1:32
  they're
• 1:32
  looking
• 1:33
  for
• 1:33
  trust.
• 1:34
  They
• 1:34
  want
• 1:34
  to
• 1:34
  make
• 1:34
  sure
• 1:34
  that
• 1:34
  they're
• 1:35
  shopping
• 1:35
  from
• 1:35
  the
• 1:35
  platform
• 1:36
  which
• 1:36
  is
• 1:36
  trustworthy.
• 1:37
  So
• 1:37
  we're
• 1:38
  really
• 1:38
  working
• 1:38
  back
• 1:39
  from
• 1:39
  what
• 1:39
  our
• 1:39
  customer
• 1:40
  experience
• 1:41
  needs
• 1:41
  to
• 1:41
  be
• 1:41
  and
• 1:42
  making
• 1:42
  sure
• 1:42
  our
• 1:42
  sellers
• 1:43
  are
• 1:43
  set
• 1:43
  up
• 1:43
  to
• 1:43
  deliver
• 1:44
  on
• 1:44
  all
• 1:44
  those
• 1:44
  four
• 1:44
  promises.
• 1:45
  Right?
• 1:45
  So
• 1:46
  when
• 1:46
  it
• 1:46
  comes
• 1:46
  to
• 1:46
  assortment,
• 1:47
  we're
• 1:47
  trying
• 1:47
  to
• 1:47
  make
• 1:47
  sure
• 1:47
  that
• 1:48
  our
• 1:48
  sellers
• 1:48
  are
• 1:49
  having
• 1:49
  the
• 1:49
  right
• 1:50
  recommendations
• 1:51
  as
• 1:51
  to
• 1:51
  what
• 1:51
  assortment
• 1:52
  would
• 1:52
  actually
• 1:53
  be
• 1:53
  received
• 1:54
  well
• 1:54
  by
• 1:54
  our
• 1:54
  customers.
• 1:55
  We
• 1:55
  provide
• 1:56
  a
• 1:56
  bunch
• 1:56
  of
• 1:56
  tools
• 1:56
  to
• 1:56
  our
• 1:57
  sellers
• 1:57
  to
• 1:57
  keep
• 1:57
  the
• 1:57
  prices
• 1:58
  sharp.
• 1:58
  We
• 1:59
  provide
• 1:59
  services
• 1:59
  like
• 1:59
  WFS
• 2:00
  or
• 2:00
  Walmart
• 2:01
  Fulfillment
• 2:01
  Services
• 2:02
  to
• 2:02
  make
• 2:02
  sure
• 2:02
  that
• 2:02
  they
• 2:02
  can
• 2:02
  ship
• 2:03
  fast
• 2:03
  and
• 2:04
  in
• 2:04
  a
• 2:04
  reliable
• 2:05
  manner.
• 2:05
  And
• 2:06
  so
• 2:06
  I
• 2:06
  think
• 2:06
  we
• 2:07
  really
• 2:07
  work
• 2:07
  hard
• 2:07
  to
• 2:08
  work
• 2:08
  back
• 2:08
  from
• 2:08
  our
• 2:08
  customers
• 2:09
  and
• 2:09
  make
• 2:09
  sure
• 2:09
  our
• 2:09
  sellers
• 2:09
  are
• 2:10
  set
• 2:10
  up
• 2:10
  for
• 2:10
  success.
• 2:11
  But
• 2:11
  additionally,
• 2:11
  we
• 2:12
  also
• 2:12
  make
• 2:12
  sure
• 2:13
  that
• 2:13
  our
• 2:13
  sellers
• 2:14
  have
• 2:15
  a
• 2:15
  friction
• 2:15
  free
• 2:15
  platform,
• 2:17
  they
• 2:17
  have
• 2:18
  parity
• 2:18
  with
• 2:19
  other
• 2:19
  suppliers
• 2:20
  and
• 2:20
  sellers
• 2:20
  on
• 2:21
  the
• 2:21
  platform
• 2:21
  so
• 2:21
  that
• 2:21
  there
• 2:21
  is
• 2:22
  a
• 2:22
  sense
• 2:23
  of
• 2:23
  a
• 2:23
  level
• 2:23
  playing
• 2:23
  field
• 2:24
  and
• 2:25
  we
• 2:25
  also
• 2:25
  make
• 2:25
  sure
• 2:26
  that
• 2:26
  our
• 2:26
  sellers
• 2:27
  have
• 2:28
  access
• 2:28
  to
• 2:28
  all
• 2:29
  the
• 2:29
  great
• 2:29
  people
• 2:29
  here
• 2:30
  with
• 2:31
  Walmart
• 2:31
  as
• 2:31
  well
• 2:31
  to
• 2:31
  help
• 2:32
  them
• 2:32
  succeed.
• 2:32
  Been
• 2:32
  hearing
• 2:33
  that
• 2:33
  a
• 2:33
  lot
• 2:33
  for
• 2:33
  sure.
• 2:34
  Well,
• 2:35
  let's
• 2:35
  talk
• 2:35
  a
• 2:35
  little
• 2:35
  bit
• 2:35
  Mohit
• 2:36
  about
• 2:37
  Walmart
• 2:37
  Fulfillment
• 2:38
  Services.
• 2:38
  We've
• 2:38
  been
• 2:38
  hearing
• 2:39
  a
• 2:39
  lot
• 2:39
  about
• 2:39
  that
• 2:40
  today.
• 2:41
  What
• 2:41
  do
• 2:42
  you
• 2:42
  think,
• 2:42
  like,
• 2:43
  as
• 2:43
  you
• 2:43
  race
• 2:43
  to
• 2:43
  be
• 2:43
  the
• 2:44
  fastest
• 2:44
  fulfillment
• 2:45
  offering
• 2:46
  in
• 2:46
  the
• 2:46
  E
• 2:46
  Comm
• 2:47
  industry,
• 2:48
  how
• 2:48
  do
• 2:49
  you
• 2:49
  feel
• 2:49
  like
• 2:49
  Walmart
• 2:49
  is
• 2:49
  really
• 2:50
  differentiating
• 2:50
  itself
• 2:51
  and
• 2:51
  Walmart
• 2:51
  Fulfillment
• 2:52
  Services
• 2:52
  is
• 2:52
  differentiating
• 2:53
  itself?
• 2:54
  Great
• 2:54
  question.
• 2:55
  Look,
• 2:55
  I
• 2:55
  think
• 2:56
  fulfillment
• 2:56
  is
• 2:57
  an
• 2:57
  increasingly
• 2:58
  critical
• 2:59
  differentiator
• 3:00
  when
• 3:00
  it
• 3:00
  comes
• 3:00
  to
• 3:01
  ensuring
• 3:01
  a
• 3:02
  terrific
• 3:02
  customer
• 3:02
  experience.
• 3:03
  Right.
• 3:03
  Because
• 3:04
  you
• 3:04
  could
• 3:04
  have
• 3:04
  all
• 3:04
  the
• 3:04
  assortment,
• 3:05
  great
• 3:05
  pricing,
• 3:05
  but
• 3:05
  if
• 3:06
  you
• 3:06
  cannot
• 3:06
  deliver,
• 3:07
  it's
• 3:07
  a
• 3:07
  huge
• 3:08
  miss
• 3:09
  from
• 3:09
  a
• 3:09
  customer
• 3:09
  standpoint.
• 3:10
  So
• 3:11
  with
• 3:11
  that
• 3:11
  in
• 3:12
  mind,
• 3:12
  fotos,
• 3:12
  WFS
• 3:13
  is
• 3:13
  a
• 3:13
  key
• 3:14
  go
• 3:14
  to
• 3:14
  market
• 3:14
  sort
• 3:15
  of
• 3:15
  promise
• 3:15
  to
• 3:15
  our
• 3:15
  customers
• 3:16
  and
• 3:16
  our
• 3:16
  sellers
• 3:17
  and
• 3:18
  it's
• 3:18
  been
• 3:18
  one
• 3:18
  of
• 3:19
  the
• 3:19
  fastest
• 3:19
  growing
• 3:19
  cohorts
• 3:20
  within
• 3:20
  our
• 3:20
  business.
• 3:21
  So
• 3:21
  a
• 3:21
  lot
• 3:21
  of
• 3:21
  our
• 3:22
  sellers
• 3:22
  love
• 3:22
  the
• 3:22
  program
• 3:24
  in
• 3:24
  terms
• 3:24
  of
• 3:24
  how
• 3:24
  we
• 3:25
  see
• 3:25
  this
• 3:25
  continuing
• 3:26
  to
• 3:26
  grow.
• 3:26
  So
• 3:27
  one
• 3:27
  is
• 3:28
  we
• 3:28
  continue
• 3:28
  to
• 3:28
  get
• 3:29
  more
• 3:29
  and
• 3:29
  more
• 3:29
  items
• 3:30
  onto
• 3:30
  wfs.
• 3:30
  So
• 3:31
  both
• 3:31
  our
• 3:31
  coverage
• 3:32
  of
• 3:32
  what
• 3:32
  is
• 3:32
  covered
• 3:32
  by
• 3:33
  WFS,
• 3:33
  but
• 3:34
  also
• 3:34
  our
• 3:35
  promise
• 3:35
  and
• 3:35
  speeds
• 3:36
  are
• 3:36
  continuing
• 3:37
  to
• 3:37
  get
• 3:37
  better
• 3:37
  year
• 3:38
  after
• 3:38
  year.
• 3:38
  Right.
• 3:39
  But
• 3:39
  not
• 3:39
  only
• 3:39
  that,
• 3:40
  the
• 3:40
  WFS
• 3:42
  cost
• 3:42
  of
• 3:42
  services
• 3:43
  is
• 3:43
  about
• 3:44
  15%
• 3:44
  cheaper
• 3:45
  than
• 3:45
  some
• 3:45
  of
• 3:45
  our
• 3:46
  competitors,
• 3:47
  especially
• 3:47
  for
• 3:48
  our
• 3:48
  sellers
• 3:48
  is
• 3:49
  music
• 3:49
  to
• 3:49
  their
• 3:49
  ears.
• 3:50
  Right.
• 3:50
  And
• 3:51
  then
• 3:51
  lastly,
• 3:52
  we
• 3:53
  also
• 3:53
  have
• 3:53
  enabled
• 3:54
  WFS
• 3:54
  with
• 3:55
  multi
• 3:56
  channel
• 3:56
  solutions
• 3:56
  as
• 3:57
  well,
• 3:57
  which
• 3:57
  is
• 3:57
  you
• 3:58
  could
• 3:58
  be
• 3:58
  selling
• 3:58
  on
• 3:59
  not
• 3:59
  just
• 3:59
  Walmart
• 4:00
  but
• 4:00
  in
• 4:00
  other
• 4:00
  platforms
• 4:01
  as
• 4:01
  well.
• 4:01
  But,
• 4:02
  but
• 4:02
  you
• 4:02
  could
• 4:02
  still
• 4:02
  use
• 4:02
  the
• 4:02
  fulfillment
• 4:03
  backbone
• 4:03
  that
• 4:04
  is
• 4:04
  WFS
• 4:04
  and
• 4:05
  make
• 4:05
  sure
• 4:05
  you're
• 4:05
  able
• 4:05
  to
• 4:06
  fulfill
• 4:06
  your
• 4:06
  orders
• 4:07
  from
• 4:07
  other
• 4:07
  platforms
• 4:08
  or
• 4:08
  marketplaces
• 4:09
  that
• 4:09
  you
• 4:09
  may
• 4:09
  be
• 4:09
  part
• 4:09
  of.
• 4:09
  Right?
• 4:09
  Yeah,
• 4:10
  simplify
• 4:10
  it.
• 4:10
  So
• 4:11
  I
• 4:11
  think
• 4:11
  all
• 4:12
  of
• 4:12
  that
• 4:12
  combined
• 4:12
  has
• 4:13
  seen
• 4:13
  a
• 4:13
  really
• 4:13
  good
• 4:13
  reception
• 4:14
  with
• 4:14
  our
• 4:14
  sellers.
• 4:15
  Right.
• 4:15
  I
• 4:15
  imagine
• 4:15
  some
• 4:15
  of
• 4:15
  what
• 4:16
  you
• 4:16
  just
• 4:16
  said
• 4:16
  goes
• 4:16
  into
• 4:16
  this
• 4:17
  next
• 4:17
  question
• 4:17
  or
• 4:17
  the
• 4:17
  answer
• 4:18
  to
• 4:18
  this
• 4:18
  next
• 4:18
  question
• 4:18
  I'm
• 4:19
  going
• 4:19
  to
• 4:19
  ask
• 4:19
  you
• 4:19
  too
• 4:19
  is
• 4:20
  there's
• 4:21
  a
• 4:21
  lot
• 4:21
  of
• 4:21
  marketplace
• 4:22
  options
• 4:22
  for
• 4:22
  sellers,
• 4:23
  right?
• 4:23
  I
• 4:23
  mean
• 4:24
  there's
• 4:24
  a
• 4:24
  ton
• 4:24
  of
• 4:24
  them
• 4:24
  now,
• 4:25
  more
• 4:25
  than
• 4:25
  there's
• 4:25
  probably
• 4:25
  ever
• 4:26
  been.
• 4:26
  What
• 4:26
  do
• 4:26
  you
• 4:27
  think
• 4:27
  differentiates
• 4:27
  Walmart's
• 4:28
  marketplace
• 4:29
  for
• 4:29
  sellers
• 4:29
  relative
• 4:30
  to
• 4:30
  the
• 4:30
  competition?
• 4:31
  Absolutely.
• 4:32
  Look,
• 4:33
  I
• 4:33
  think
• 4:34
  the
• 4:34
  first
• 4:34
  four
• 4:35
  things
• 4:35
  which
• 4:35
  I
• 4:35
  said
• 4:35
  about
• 4:35
  the
• 4:36
  assortment,
• 4:36
  pricing,
• 4:37
  convenience
• 4:38
  as
• 4:38
  well
• 4:38
  as
• 4:38
  trust,
• 4:40
  those
• 4:40
  have
• 4:41
  actually
• 4:41
  become
• 4:41
  table
• 4:41
  stakes
• 4:42
  right?
• 4:42
  Now
• 4:42
  if
• 4:43
  you're
• 4:43
  going
• 4:43
  to
• 4:43
  be
• 4:43
  a
• 4:44
  marketplace
• 4:44
  of
• 4:45
  note
• 4:45
  that
• 4:45
  people
• 4:46
  want
• 4:46
  to
• 4:46
  take
• 4:46
  seriously,
• 4:46
  they
• 4:47
  come
• 4:47
  to
• 4:47
  expect
• 4:47
  that
• 4:48
  these
• 4:48
  things
• 4:48
  are
• 4:48
  going
• 4:48
  to
• 4:49
  be
• 4:49
  there.
• 4:49
  Right?
• 4:49
  Right.
• 4:50
  But
• 4:50
  I
• 4:50
  think
• 4:51
  over
• 4:51
  and
• 4:51
  above
• 4:51
  that
• 4:51
  the
• 4:52
  differentiators
• 4:52
  That
• 4:52
  I
• 4:52
  see
• 4:53
  that
• 4:53
  we
• 4:53
  hear
• 4:53
  a
• 4:54
  lot
• 4:54
  from
• 4:54
  our
• 4:54
  sellers
• 4:55
  about
• 4:55
  as
• 4:55
  to
• 4:56
  why
• 4:56
  they
• 4:56
  love
• 4:56
  selling
• 4:56
  on
• 4:57
  Walmart
• 4:57
  Marketplace.
• 4:58
  I
• 4:58
  think
• 4:58
  the
• 4:59
  first
• 4:59
  is
• 4:59
  the
• 5:00
  ability
• 5:00
  for
• 5:01
  Walmart
• 5:01
  to
• 5:01
  leverage
• 5:02
  our
• 5:02
  physical
• 5:02
  footprint.
• 5:03
  Right,
• 5:03
  okay,
• 5:04
  makes
• 5:04
  sense.
• 5:04
  And
• 5:05
  in
• 5:05
  a
• 5:05
  lot
• 5:05
  of
• 5:05
  different
• 5:05
  ways.
• 5:06
  One
• 5:06
  is
• 5:06
  you
• 5:07
  could
• 5:07
  potentially
• 5:07
  start
• 5:07
  as
• 5:08
  a
• 5:08
  seller
• 5:08
  and
• 5:08
  eventually
• 5:09
  assort
• 5:09
  in
• 5:09
  the
• 5:09
  store.
• 5:09
  So
• 5:10
  that's
• 5:10
  there.
• 5:10
  Migrate
• 5:10
  in.
• 5:11
  Yeah.
• 5:11
  And
• 5:12
  then
• 5:12
  it
• 5:12
  works
• 5:12
  both
• 5:12
  ways
• 5:13
  as
• 5:13
  well.
• 5:13
  A
• 5:13
  lot
• 5:13
  of
• 5:13
  our
• 5:14
  suppliers
• 5:14
  typically
• 5:15
  might
• 5:15
  have
• 5:15
  started
• 5:15
  in
• 5:15
  the
• 5:16
  store,
• 5:16
  but
• 5:16
  they
• 5:16
  also
• 5:16
  want
• 5:16
  to
• 5:17
  sell
• 5:17
  on
• 5:17
  the
• 5:17
  marketplace.
• 5:17
  Oh
• 5:17
  yeah.
• 5:18
  Broaden
• 5:19
  their
• 5:19
  store.
• 5:19
  But
• 5:19
  also
• 5:20
  there
• 5:20
  are
• 5:20
  like
• 5:20
  advertising
• 5:20
  solutions
• 5:21
  like
• 5:21
  what
• 5:21
  we're
• 5:22
  doing
• 5:22
  with
• 5:22
  Visio
• 5:22
  for
• 5:22
  example.
• 5:23
  How
• 5:23
  could
• 5:23
  we
• 5:23
  potentially
• 5:24
  leverage
• 5:24
  our
• 5:24
  physical
• 5:25
  footprint?
• 5:26
  And
• 5:26
  you
• 5:26
  might
• 5:26
  have
• 5:26
  heard
• 5:26
  about
• 5:27
  even
• 5:27
  with
• 5:27
  our
• 5:29
  in
• 5:29
  store
• 5:29
  shoppers,
• 5:30
  we
• 5:30
  provide
• 5:30
  them
• 5:30
  QR
• 5:31
  codes
• 5:31
  and
• 5:31
  other
• 5:32
  digital
• 5:32
  tools
• 5:32
  so
• 5:32
  that
• 5:33
  they
• 5:33
  can
• 5:33
  shop
• 5:33
  the
• 5:34
  endless
• 5:34
  aisle
• 5:34
  as
• 5:34
  well.
• 5:34
  So
• 5:35
  this
• 5:35
  integration
• 5:36
  between
• 5:36
  the
• 5:36
  physical
• 5:36
  world
• 5:37
  and
• 5:37
  the
• 5:37
  digital
• 5:37
  world
• 5:37
  is
• 5:38
  something
• 5:38
  which
• 5:38
  I
• 5:38
  think
• 5:38
  Walmart
• 5:39
  is
• 5:39
  uniquely
• 5:39
  positioned
• 5:39
  to
• 5:40
  deliver.
• 5:40
  So
• 5:40
  that's
• 5:40
  a
• 5:40
  clear
• 5:40
  difference.
• 5:41
  Great
• 5:41
  point,
• 5:41
  great
• 5:41
  point.
• 5:42
  I
• 5:42
  think
• 5:42
  the
• 5:43
  second
• 5:43
  one
• 5:43
  for
• 5:43
  us
• 5:44
  is
• 5:44
  about
• 5:45
  this
• 5:45
  access.
• 5:46
  See
• 5:46
  a
• 5:46
  lot
• 5:47
  of
• 5:47
  our
• 5:47
  sellers,
• 5:47
  when
• 5:47
  they
• 5:47
  come
• 5:47
  to
• 5:48
  us,
• 5:48
  they're
• 5:48
  like
• 5:48
  how
• 5:48
  can
• 5:48
  I
• 5:48
  grow?
• 5:49
  Right.
• 5:50
  So
• 5:50
  having
• 5:50
  one
• 5:51
  of
• 5:51
  the
• 5:51
  largest
• 5:51
  install
• 5:52
  base
• 5:52
  of
• 5:52
  customers
• 5:53
  to
• 5:53
  each
• 5:54
  is
• 5:54
  amazing.
• 5:55
  That's
• 5:55
  a
• 5:55
  great
• 5:55
  point.
• 5:56
  But
• 5:56
  in
• 5:56
  addition,
• 5:56
  you
• 5:56
  can
• 5:56
  also
• 5:57
  sell
• 5:57
  internationally.
• 5:58
  Right.
• 5:59
  So
• 5:59
  our
• 6:00
  presence
• 6:00
  and
• 6:00
  our
• 6:01
  footprint
• 6:01
  outside
• 6:02
  of
• 6:02
  the
• 6:02
  US
• 6:02
  as
• 6:02
  well
• 6:02
  I
• 6:03
  think
• 6:03
  is
• 6:03
  a
• 6:03
  huge
• 6:03
  selling
• 6:03
  point.
• 6:04
  And
• 6:04
  then
• 6:04
  the
• 6:04
  last
• 6:05
  one
• 6:05
  is
• 6:05
  as
• 6:05
  much
• 6:05
  as
• 6:05
  we
• 6:06
  can
• 6:06
  build
• 6:06
  all
• 6:06
  of
• 6:06
  the
• 6:06
  technology,
• 6:08
  we
• 6:08
  are
• 6:08
  ultimately
• 6:09
  a
• 6:10
  human
• 6:10
  led,
• 6:11
  rather
• 6:11
  people
• 6:11
  led
• 6:12
  organization
• 6:13
  which
• 6:13
  I
• 6:13
  think
• 6:13
  is,
• 6:14
  which
• 6:14
  is
• 6:14
  in
• 6:14
  this
• 6:15
  day
• 6:15
  and
• 6:15
  age,
• 6:15
  I
• 6:15
  think
• 6:16
  is
• 6:16
  music
• 6:16
  to
• 6:16
  a
• 6:16
  lot
• 6:16
  of
• 6:16
  our
• 6:16
  sellers
• 6:17
  because
• 6:18
  many
• 6:18
  of
• 6:18
  them
• 6:19
  come
• 6:19
  and
• 6:19
  tell
• 6:19
  us
• 6:19
  like
• 6:19
  we
• 6:19
  just
• 6:20
  don't
• 6:20
  want
• 6:20
  to
• 6:20
  be
• 6:20
  another
• 6:20
  like
• 6:21
  automated,
• 6:21
  like
• 6:21
  sort
• 6:21
  of
• 6:22
  like
• 6:22
  workflow.
• 6:22
  Right,
• 6:22
  right.
• 6:23
  And
• 6:23
  we
• 6:23
  want
• 6:23
  to
• 6:23
  talk
• 6:23
  to
• 6:23
  somebody
• 6:24
  we
• 6:24
  want
• 6:24
  to
• 6:24
  like
• 6:24
  engage
• 6:24
  with.
• 6:25
  So
• 6:25
  that
• 6:26
  has
• 6:26
  been
• 6:26
  a
• 6:26
  huge
• 6:26
  differentiator
• 6:27
  for
• 6:27
  us
• 6:27
  as
• 6:27
  well.
• 6:28
  Let's
• 6:28
  talk
• 6:28
  a
• 6:29
  little
• 6:29
  bit
• 6:29
  more
• 6:29
  about
• 6:29
  the
• 6:29
  technology
• 6:30
  too
• 6:30
  because
• 6:30
  that's
• 6:31
  something
• 6:31
  that
• 6:31
  really
• 6:31
  struck
• 6:31
  me
• 6:32
  today
• 6:32
  when
• 6:32
  we
• 6:32
  were
• 6:33
  listening
• 6:33
  to
• 6:33
  all
• 6:34
  the
• 6:34
  presentations.
• 6:34
  There's
• 6:35
  a
• 6:35
  lot
• 6:35
  that
• 6:36
  you're
• 6:36
  doing
• 6:36
  to
• 6:37
  invest
• 6:37
  in
• 6:38
  new
• 6:38
  tools,
• 6:39
  new
• 6:39
  technologies
• 6:39
  to
• 6:40
  help
• 6:40
  sellers
• 6:40
  be
• 6:41
  successful.
• 6:42
  What
• 6:42
  are
• 6:42
  some
• 6:43
  of
• 6:43
  those
• 6:43
  for
• 6:43
  our
• 6:43
  audience
• 6:44
  who
• 6:44
  wasn't
• 6:44
  there
• 6:44
  this
• 6:45
  morning
• 6:45
  to
• 6:45
  hear
• 6:45
  them?
• 6:46
  Yeah,
• 6:46
  absolutely.
• 6:47
  Look,
• 6:47
  I
• 6:47
  think
• 6:48
  when
• 6:48
  you
• 6:48
  think
• 6:48
  about
• 6:49
  not
• 6:49
  just
• 6:49
  E
• 6:49
  commerce,
• 6:50
  but
• 6:50
  certainly
• 6:50
  marketplaces.
• 6:51
  Right.
• 6:51
  Technology
• 6:52
  is
• 6:52
  a
• 6:53
  necessary
• 6:53
  lever
• 6:54
  for
• 6:54
  you
• 6:54
  to
• 6:54
  scale.
• 6:55
  Right.
• 6:55
  Whether
• 6:55
  you're
• 6:56
  a
• 6:56
  seller
• 6:56
  or
• 6:56
  whether
• 6:56
  you're
• 6:57
  a
• 6:57
  platform
• 6:57
  like
• 6:57
  us,
• 6:58
  technology
• 6:58
  allows
• 6:59
  us
• 6:59
  to
• 6:59
  ultimately
• 7:00
  scale
• 7:01
  the
• 7:01
  business
• 7:01
  model.
• 7:02
  Right.
• 7:02
  And
• 7:03
  when
• 7:03
  we
• 7:03
  think
• 7:03
  about
• 7:03
  how
• 7:03
  to
• 7:04
  Leverage
• 7:04
  technology.
• 7:05
  We
• 7:05
  use
• 7:05
  it
• 7:05
  in
• 7:06
  a
• 7:06
  couple
• 7:06
  different
• 7:06
  ways,
• 7:06
  right.
• 7:07
  So
• 7:07
  one
• 7:07
  is
• 7:07
  to
• 7:07
  obviously
• 7:08
  simplify
• 7:08
  what
• 7:09
  you're
• 7:09
  able
• 7:09
  to
• 7:09
  do.
• 7:10
  Another
• 7:11
  is
• 7:11
  to
• 7:11
  get
• 7:11
  and
• 7:12
  glean
• 7:12
  more
• 7:12
  insights
• 7:14
  so
• 7:14
  that
• 7:14
  you
• 7:14
  can
• 7:15
  actually
• 7:16
  grow
• 7:16
  your
• 7:16
  business
• 7:17
  faster.
• 7:18
  But
• 7:18
  yet
• 7:18
  another
• 7:18
  way
• 7:18
  for
• 7:19
  us
• 7:19
  is
• 7:19
  to
• 7:19
  do
• 7:19
  more
• 7:19
  with
• 7:20
  less,
• 7:20
  which
• 7:20
  is
• 7:20
  to
• 7:21
  say
• 7:21
  this
• 7:21
  notion
• 7:22
  of
• 7:22
  scaling
• 7:22
  your
• 7:23
  work
• 7:23
  and
• 7:23
  reaching
• 7:24
  more
• 7:24
  customers,
• 7:24
  reaching
• 7:25
  more
• 7:25
  countries.
• 7:26
  And
• 7:26
  so
• 7:27
  whether
• 7:27
  it
• 7:27
  is,
• 7:27
  for
• 7:27
  example,
• 7:28
  on
• 7:28
  the
• 7:28
  customer
• 7:29
  experience
• 7:29
  side,
• 7:30
  we've
• 7:30
  leveraged
• 7:31
  our
• 7:31
  technology
• 7:31
  to
• 7:32
  have
• 7:33
  chatbots
• 7:34
  to
• 7:34
  help
• 7:34
  our
• 7:34
  customers
• 7:35
  shop
• 7:35
  on
• 7:35
  the
• 7:35
  platform,
• 7:36
  but
• 7:36
  also
• 7:38
  simplified
• 7:39
  shopping
• 7:39
  experiences
• 7:40
  like
• 7:40
  search
• 7:40
  as
• 7:41
  well
• 7:41
  as
• 7:41
  if
• 7:42
  you're
• 7:42
  looking
• 7:42
  at
• 7:42
  the
• 7:43
  ratings
• 7:43
  and
• 7:43
  reviews
• 7:44
  for
• 7:44
  an
• 7:44
  item,
• 7:45
  you
• 7:45
  provide
• 7:45
  you
• 7:46
  a
• 7:46
  summary
• 7:46
  so
• 7:46
  that
• 7:46
  you
• 7:46
  don't
• 7:46
  have
• 7:46
  to
• 7:46
  down
• 7:47
  scroll
• 7:47
  scroll
• 7:47
  through
• 7:47
  a
• 7:47
  bunch
• 7:47
  of
• 7:47
  reviews
• 7:48
  and
• 7:48
  stuff
• 7:48
  like
• 7:48
  that.
• 7:48
  Right.
• 7:49
  Similarly
• 7:49
  for
• 7:49
  the
• 7:49
  seller,
• 7:50
  lots
• 7:50
  of
• 7:50
  different
• 7:50
  tools
• 7:51
  and
• 7:51
  how
• 7:51
  we've
• 7:52
  leveraged
• 7:52
  the
• 7:52
  technology,
• 7:52
  right.
• 7:53
  Things
• 7:54
  such
• 7:54
  as
• 7:54
  if
• 7:54
  you
• 7:55
  want
• 7:55
  to
• 7:55
  set
• 7:55
  up
• 7:55
  an
• 7:55
  item,
• 7:55
  we
• 7:56
  use
• 7:56
  Gen
• 7:56
  AI,
• 7:57
  for
• 7:57
  example,
• 7:57
  to
• 7:58
  enrich
• 7:58
  the
• 7:58
  item
• 7:59
  and
• 7:59
  improve
• 7:59
  the
• 8:00
  content
• 8:00
  quality.
• 8:00
  Right.
• 8:01
  We've
• 8:01
  provided
• 8:02
  new
• 8:02
  tools
• 8:02
  like
• 8:03
  an
• 8:03
  incentives
• 8:03
  manager
• 8:04
  so
• 8:04
  that
• 8:04
  in
• 8:04
  one
• 8:04
  place
• 8:05
  you
• 8:05
  know
• 8:05
  exactly
• 8:06
  all
• 8:06
  the
• 8:06
  different,
• 8:07
  like
• 8:07
  incentives
• 8:07
  and
• 8:07
  programs
• 8:08
  that
• 8:08
  you're
• 8:08
  enrolled
• 8:08
  in.
• 8:09
  And
• 8:09
  that's
• 8:09
  a
• 8:09
  huge
• 8:09
  like
• 8:10
  simplifier,
• 8:11
  but.
• 8:11
  Also
• 8:11
  missing
• 8:12
  what
• 8:12
  you're
• 8:12
  not
• 8:12
  capitalizing
• 8:13
  on,
• 8:13
  right?
• 8:13
  Absolutely.
• 8:14
  And
• 8:14
  also
• 8:14
  during
• 8:15
  like,
• 8:15
  let's
• 8:15
  say
• 8:15
  the
• 8:15
  upcoming
• 8:16
  holiday
• 8:16
  season,
• 8:16
  right.
• 8:17
  We've
• 8:18
  got
• 8:18
  tools
• 8:18
  for
• 8:18
  our
• 8:18
  sellers
• 8:19
  to
• 8:19
  upload
• 8:20
  your
• 8:20
  items,
• 8:20
  manage
• 8:21
  your
• 8:21
  prices,
• 8:21
  manage
• 8:22
  the
• 8:22
  quality
• 8:22
  of
• 8:23
  what
• 8:23
  you're
• 8:23
  selling.
• 8:23
  All
• 8:24
  of
• 8:24
  that
• 8:24
  in
• 8:24
  bulk,
• 8:24
  right?
• 8:25
  Yeah.
• 8:25
  So
• 8:25
  these
• 8:25
  are
• 8:26
  one
• 8:26
  of,
• 8:26
  you
• 8:26
  know,
• 8:27
  some,
• 8:27
  some
• 8:27
  of
• 8:27
  the
• 8:28
  examples
• 8:28
  through
• 8:28
  which
• 8:28
  we're
• 8:29
  actually
• 8:29
  like
• 8:29
  making
• 8:29
  an
• 8:30
  impact
• 8:30
  on
• 8:30
  our
• 8:31
  sellers
• 8:31
  using
• 8:31
  technology.
• 8:32
  That's
• 8:32
  a
• 8:33
  great
• 8:33
  answer,
• 8:33
  my
• 8:33
  friend.
• 8:33
  Great
• 8:34
  answer.
• 8:34
  Well,
• 8:34
  thank
• 8:34
  you
• 8:34
  for
• 8:34
  joining
• 8:35
  us
• 8:35
  today.
• 8:35
  It's
• 8:35
  been
• 8:36
  a
• 8:36
  real
• 8:36
  pleasure
• 8:36
  getting
• 8:36
  to
• 8:36
  know
• 8:37
  you.
• 8:37
  Yeah.
• 8:37
  I
• 8:37
  want
• 8:37
  to
• 8:37
  talk
• 8:38
  to
• 8:38
  you
• 8:38
  a
• 8:38
  little
• 8:38
  bit
• 8:38
  more
• 8:38
  after
• 8:38
  we
• 8:39
  close
• 8:39
  the
• 8:39
  mic
• 8:39
  down
• 8:39
  here
• 8:40
  too,
• 8:40
  potentially.
• 8:40
  But,
• 8:41
  but
• 8:41
  yeah,
• 8:41
  and
• 8:42
  so
• 8:42
  thank
• 8:42
  you
• 8:42
  to
• 8:42
  Walmart
• 8:43
  and
• 8:43
  all
• 8:43
  the
• 8:43
  folks
• 8:43
  here
• 8:43
  at
• 8:43
  the
• 8:44
  seller
• 8:44
  summit
• 8:44
  for
• 8:45
  providing
• 8:45
  us
• 8:45
  the
• 8:45
  avenue
• 8:46
  to
• 8:46
  bring
• 8:46
  you
• 8:46
  these,
• 8:47
  all
• 8:47
  these
• 8:47
  interviews
• 8:47
  with
• 8:48
  these
• 8:48
  great
• 8:48
  Walmart
• 8:48
  executives.
• 8:49
  And
• 8:49
  until
• 8:49
  next
• 8:49
  time,
• 8:50
  Ann,
• 8:50
  be
• 8:50
  careful
• 8:51
  out
• 8:51
  there.