Latest / The Operator's Manual with Fexingo: Daily Decisions, Tactical Wins, and Business Execution
How One Clinic Cut No-Shows 50 Percent With a Simpler Reminder
On this episode of The Operator's Manual, Lucas and Luna examine a small but mighty fix: a community health clinic that cut its patient no-show rate from 22 percent to 11 percent in one quarter. The change wasn't a fancy app or a new call center. It was a rewritten reminder text. The clinic swapped its generic "You have an appointment" message for one that included the provider's name, the reason for the visit, and a single yes/no reply option. Lucas and Luna break down the psychology behind the change, the data from the pilot, and why this approach could work beyond…
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