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Connected Conversations – Ep. 36 | More Than Words: Pedro Díaz on Language Access & Health Equity in Pediatric Care
How do we make healthcare feel safer, more human, and more equitable?
In this special episode of Connected Conversations, host Elena Petrova speaks with Pedro C. Díaz, Director of Language & Guest Services at Children’s National Hospital in Washington, D.C., about how language access and culturally competent care shape the patient experience from the very first “hello.”
In this episode, we explore:
Why language services are critical to safe and inclusive care
How culturally competent guest services build trust with families
Pedro’s leadership in improving patient access across major medical…
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