Elias Kanaris: Customer Contact Network CEO on the unprecedented levels of abuse call centre workers are facing

Early Edition with Ryan Bridge · Nov 16, 2023 · 5m

Call centre staff are facing unprecedented levels of abuse, with industry experts warning of a future dominated by customer service bots.

Customer Contact Network CEO, Elias Kanaris, told Tim Dower that he's pleading with the public to be civil when dealing with contact centre staff.

He says customers need to remember staff are real people who are simply trying their best to resolve your issue.

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