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Lessons learned from the move to remote working - Interview with Dean Robison of ServiceNow
Today’s interview is with Dean Robison who is the SVP of Global Technical Support at ServiceNow. Dean joins me today to talk about his experience of moving 1,000 employees spread out over 9 locations around the globe to remote working, his experience through the pandemic so far, what’s gone well, what’s not gone so well, what they have learned and what they are focusing on going forward.
This interview follows on from my recent interview – Four key factors that are framing the challenges for organisations going forward – Interview with Jo Causon of The Institute of Customer Service – and is…
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