How to Move from White-Glove Service to Self-Service
Moving to a self-service model for support has many advantages, including faster service for users and fewer redundant tasks for support staff. Over time, a successful self-service model can lead to fewer requests overall, as users learn how to avoid issues and quickly resolve them on their own.
In this discussion, we’ll cover how you can shift your firm culture from the traditional deskside white glove approach to a self-service model.
Questions moderator will ask speaker:
-Where do you feel the legal industry is at these days? (00:49-2:38)
-Why do you think more law firms are looking at…
The skinny
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