Latest / Omni Talk Retail / 5,200 Stores Turn to AI Voice | Fast Five Shorts

Transcript

5,200 Stores Turn to AI Voice | Fast Five Shorts · Omni Talk Retail

• 0:00
  Independent
• 0:00
  convenience
• 0:01
  stores
• 0:01
  are
• 0:01
  deploying
• 0:01
  AI
• 0:02
  powered
• 0:02
  voice
• 0:03
  insights
• 0:03
  across
• 0:04
  5200
• 0:05
  locations
• 0:06
  through
• 0:06
  a
• 0:06
  partnership
• 0:06
  between
• 0:07
  the
• 0:07
  Strategic
• 0:07
  alliance
• 0:08
  for
• 0:08
  Affiliated
• 0:09
  Store
• 0:09
  Owners
• 0:09
  of
• 0:10
  America
• 0:11
  and
• 0:11
  In
• 0:12
  Store
• 0:12
  AI.
• 0:13
  According
• 0:13
  to
• 0:14
  C
• 0:14
  Store
• 0:14
  Dive,
• 0:15
  the
• 0:15
  technology
• 0:16
  captures
• 0:16
  interactions
• 0:17
  between
• 0:17
  cashiers
• 0:18
  and
• 0:18
  customers
• 0:18
  and
• 0:18
  feeds
• 0:19
  that
• 0:19
  data
• 0:19
  into
• 0:19
  dashboards
• 0:20
  where
• 0:20
  team
• 0:21
  members
• 0:21
  can
• 0:21
  monitor
• 0:22
  how
• 0:22
  employees
• 0:23
  greet
• 0:23
  customers,
• 0:24
  mention
• 0:24
  loyalty
• 0:25
  programs
• 0:25
  and
• 0:26
  attempt
• 0:26
  to
• 0:27
  upsell.
• 0:28
  Jagar
• 0:28
  Patel,
• 0:29
  VP
• 0:29
  of
• 0:30
  SAA
• 0:31
  SOA
• 0:32
  usa,
• 0:33
  said,
• 0:34
  quote,
• 0:34
  by
• 0:34
  capturing
• 0:35
  and
• 0:35
  analyzing
• 0:36
  the
• 0:36
  everyday
• 0:37
  conversations
• 0:37
  at
• 0:37
  the
• 0:38
  counter
• 0:38
  In
• 0:38
  Store
• 0:38
  AI
• 0:39
  gives
• 0:40
  our
• 0:40
  retail
• 0:40
  members
• 0:40
  clear
• 0:41
  transparency
• 0:42
  into
• 0:42
  what's
• 0:42
  working
• 0:43
  and
• 0:44
  what
• 0:44
  isn't.
• 0:44
  End
• 0:45
  quote.
• 0:45
  The
• 0:45
  rollout
• 0:46
  began
• 0:46
  this
• 0:46
  month
• 0:46
  and
• 0:47
  will
• 0:47
  continue
• 0:47
  through
• 0:47
  the
• 0:47
  year
• 0:48
  with
• 0:48
  implementation
• 0:49
  support,
• 0:49
  best
• 0:49
  practice
• 0:50
  playbooks
• 0:50
  and
• 0:51
  access
• 0:51
  to
• 0:51
  insights
• 0:52
  for
• 0:52
  leaders
• 0:52
  at
• 0:53
  basic
• 0:53
  various
• 0:53
  organizational
• 0:54
  levels.
• 0:56
  Chris,
• 0:56
  I'm
• 0:56
  going
• 0:56
  to
• 0:56
  go
• 0:56
  to
• 0:56
  you
• 0:57
  first
• 0:57
  on
• 0:57
  this
• 0:57
  one.
• 0:58
  You
• 0:58
  remember
• 0:59
  we
• 0:59
  interviewed
• 1:00
  J.
• 1:00
  Bleszinski,
• 1:01
  the
• 1:02
  founder
• 1:02
  of
• 1:02
  In
• 1:02
  Store
• 1:03
  AI
• 1:03
  back
• 1:03
  at
• 1:03
  max
• 1:04
  a
• 1:04
  few
• 1:04
  years
• 1:05
  ago.
• 1:05
  We
• 1:06
  were
• 1:06
  really
• 1:06
  impressed
• 1:07
  by
• 1:07
  the
• 1:07
  technology
• 1:07
  and
• 1:08
  so
• 1:08
  I
• 1:08
  congrats
• 1:09
  to
• 1:09
  Jay.
• 1:09
  This
• 1:09
  is
• 1:10
  a
• 1:10
  big,
• 1:10
  big
• 1:11
  announcement
• 1:11
  for
• 1:11
  you
• 1:11
  and
• 1:12
  the
• 1:12
  team.
• 1:12
  But
• 1:13
  Chris,
• 1:13
  I
• 1:13
  wonder
• 1:14
  what
• 1:15
  your
• 1:15
  thought
• 1:15
  is
• 1:15
  now
• 1:16
  in
• 1:16
  2026,
• 1:17
  how
• 1:18
  should
• 1:18
  operators
• 1:19
  balance
• 1:19
  the
• 1:19
  operational
• 1:20
  benefits
• 1:21
  of
• 1:21
  this
• 1:21
  technology
• 1:21
  with
• 1:22
  the
• 1:22
  potential
• 1:22
  employee
• 1:23
  privacy
• 1:23
  concerns,
• 1:24
  if
• 1:25
  any?
• 1:26
  Yeah,
• 1:26
  I
• 1:26
  mean
• 1:26
  this
• 1:27
  was
• 1:27
  a
• 1:27
  really
• 1:27
  tricky,
• 1:28
  tricky
• 1:28
  question
• 1:29
  in
• 1:29
  today's
• 1:29
  environment.
• 1:30
  But
• 1:30
  it's
• 1:30
  also
• 1:30
  one,
• 1:31
  you
• 1:31
  know,
• 1:31
  to
• 1:31
  your
• 1:31
  point,
• 1:32
  when
• 1:32
  I
• 1:32
  was
• 1:33
  super
• 1:33
  pumped
• 1:33
  when
• 1:33
  we
• 1:33
  interviewed
• 1:34
  him
• 1:34
  because
• 1:34
  this
• 1:35
  concept
• 1:35
  is
• 1:36
  near
• 1:36
  and
• 1:36
  dear
• 1:36
  to
• 1:36
  my
• 1:37
  heart.
• 1:37
  And
• 1:37
  so
• 1:37
  for
• 1:37
  that
• 1:37
  I'm
• 1:37
  going
• 1:37
  to
• 1:38
  tell
• 1:38
  you
• 1:38
  a
• 1:38
  little
• 1:38
  story
• 1:38
  like
• 1:39
  so
• 1:39
  when
• 1:39
  I
• 1:39
  was
• 1:39
  a
• 1:39
  district
• 1:39
  manager
• 1:40
  at
• 1:41
  Target,
• 1:41
  there
• 1:41
  was
• 1:41
  a
• 1:41
  big
• 1:42
  push
• 1:43
  to
• 1:43
  have
• 1:43
  our
• 1:44
  stores
• 1:44
  and
• 1:44
  our
• 1:45
  cashiers
• 1:45
  specifically
• 1:46
  to
• 1:46
  sell
• 1:46
  red
• 1:47
  cards.
• 1:48
  And
• 1:48
  getting
• 1:49
  compliance
• 1:49
  for
• 1:50
  that
• 1:50
  was
• 1:50
  really
• 1:51
  tough.
• 1:51
  And
• 1:52
  so
• 1:52
  I
• 1:52
  ended
• 1:52
  up
• 1:52
  coming
• 1:53
  up
• 1:53
  with
• 1:53
  this
• 1:53
  system
• 1:54
  where
• 1:54
  I
• 1:54
  created
• 1:54
  a
• 1:54
  spreadsheet
• 1:55
  and
• 1:55
  I
• 1:56
  required
• 1:56
  all
• 1:56
  of
• 1:57
  my
• 1:57
  managers
• 1:57
  of
• 1:58
  the
• 1:58
  cashiers
• 1:59
  to
• 1:59
  send
• 1:59
  it
• 2:00
  to
• 2:00
  me
• 2:00
  every
• 2:01
  evening
• 2:01
  to
• 2:01
  update
• 2:02
  me
• 2:02
  on
• 2:02
  how
• 2:03
  their
• 2:03
  cashiers
• 2:03
  were
• 2:04
  performing
• 2:04
  in
• 2:04
  terms
• 2:04
  of
• 2:05
  selling
• 2:05
  red
• 2:05
  cards.
• 2:06
  And
• 2:06
  you
• 2:06
  know
• 2:06
  what?
• 2:07
  It
• 2:07
  worked.
• 2:08
  But
• 2:09
  at
• 2:09
  the
• 2:09
  end
• 2:09
  of
• 2:09
  the
• 2:10
  day,
• 2:10
  it
• 2:10
  worked
• 2:10
  so
• 2:10
  well
• 2:11
  that
• 2:11
  we
• 2:12
  actually
• 2:12
  were
• 2:12
  like
• 2:12
  became
• 2:13
  one
• 2:13
  of
• 2:13
  the
• 2:13
  best
• 2:13
  selling
• 2:14
  region
• 2:15
  best
• 2:15
  sellers
• 2:15
  of
• 2:16
  red
• 2:16
  cards
• 2:16
  in
• 2:16
  the
• 2:16
  entire
• 2:17
  west
• 2:17
  coast
• 2:18
  coast
• 2:18
  region
• 2:18
  of
• 2:19
  Target.
• 2:19
  Like,
• 2:19
  that's
• 2:19
  how
• 2:19
  well
• 2:20
  it
• 2:20
  worked.
• 2:20
  But
• 2:21
  the
• 2:21
  thing
• 2:21
  is,
• 2:21
  for
• 2:21
  me,
• 2:21
  I
• 2:21
  took
• 2:22
  no
• 2:22
  satisfaction
• 2:23
  in
• 2:23
  that
• 2:23
  because
• 2:24
  it
• 2:24
  was
• 2:24
  incredibly
• 2:25
  time
• 2:25
  consuming
• 2:26
  and
• 2:26
  a
• 2:27
  huge
• 2:27
  pain
• 2:27
  in
• 2:28
  the
• 2:28
  butt
• 2:28
  for
• 2:28
  me.
• 2:28
  But
• 2:28
  most
• 2:29
  importantly
• 2:29
  for
• 2:29
  my
• 2:30
  stores,
• 2:30
  I
• 2:30
  didn't
• 2:30
  want
• 2:31
  them
• 2:31
  having
• 2:31
  to
• 2:32
  waste
• 2:32
  time
• 2:33
  recapping
• 2:34
  data
• 2:34
  for
• 2:34
  me
• 2:35
  that's
• 2:35
  completely
• 2:36
  inefficient.
• 2:36
  So
• 2:36
  a
• 2:37
  system
• 2:37
  like
• 2:37
  this
• 2:38
  that
• 2:38
  could
• 2:38
  monitor
• 2:39
  it
• 2:39
  in
• 2:39
  real
• 2:39
  time
• 2:40
  to
• 2:40
  understand
• 2:40
  like
• 2:41
  did
• 2:41
  the
• 2:41
  cashier
• 2:42
  Offer
• 2:42
  a
• 2:42
  red
• 2:42
  card
• 2:43
  to
• 2:43
  that
• 2:43
  person.
• 2:44
  Did
• 2:44
  somebody
• 2:44
  sign
• 2:45
  up
• 2:45
  off
• 2:45
  that
• 2:46
  offer?
• 2:46
  All
• 2:47
  that.
• 2:47
  All
• 2:47
  that
• 2:47
  data
• 2:48
  should
• 2:48
  now
• 2:48
  be
• 2:48
  coordinated
• 2:49
  and
• 2:49
  could
• 2:50
  be
• 2:50
  analyzed
• 2:51
  as
• 2:51
  an
• 2:51
  executive
• 2:52
  or
• 2:52
  as
• 2:52
  the
• 2:53
  managerial
• 2:53
  staff
• 2:53
  in
• 2:53
  the
• 2:54
  store
• 2:54
  to
• 2:54
  help
• 2:54
  improve
• 2:55
  things.
• 2:55
  So,
• 2:55
  so
• 2:56
  for
• 2:56
  that
• 2:56
  reason,
• 2:57
  I
• 2:57
  love
• 2:57
  this,
• 2:57
  and
• 2:58
  that's
• 2:58
  just
• 2:58
  one
• 2:58
  example.
• 2:59
  But
• 2:59
  you
• 2:59
  can
• 2:59
  go
• 2:59
  into
• 3:00
  all
• 3:00
  kinds
• 3:00
  of
• 3:00
  different
• 3:00
  things,
• 3:01
  like
• 3:01
  upsells,
• 3:01
  like
• 3:01
  you
• 3:02
  talked
• 3:02
  about.
• 3:02
  But,
• 3:03
  you
• 3:03
  know,
• 3:03
  the
• 3:03
  question
• 3:04
  is
• 3:04
  the
• 3:04
  privacy.
• 3:05
  But
• 3:05
  I
• 3:06
  don't
• 3:06
  think
• 3:06
  that's.
• 3:06
  I
• 3:06
  don't
• 3:07
  think
• 3:07
  that's
• 3:07
  as
• 3:07
  big
• 3:07
  of
• 3:08
  a
• 3:08
  concern
• 3:08
  as
• 3:08
  the
• 3:08
  media
• 3:09
  would
• 3:09
  like
• 3:09
  us
• 3:09
  to
• 3:09
  believe.
• 3:10
  I
• 3:10
  mean,
• 3:10
  first
• 3:10
  of
• 3:10
  all,
• 3:11
  their
• 3:11
  employees,
• 3:11
  they're
• 3:12
  not
• 3:12
  shoppers,
• 3:13
  and
• 3:14
  you
• 3:14
  already
• 3:14
  have
• 3:14
  cameras
• 3:15
  trained
• 3:15
  on
• 3:16
  the
• 3:16
  cashiers
• 3:16
  anyway.
• 3:17
  So
• 3:17
  this
• 3:17
  is
• 3:18
  just
• 3:18
  a
• 3:18
  further
• 3:18
  step
• 3:19
  in
• 3:19
  compliance,
• 3:20
  which
• 3:20
  also
• 3:21
  probably
• 3:21
  helps
• 3:21
  you,
• 3:22
  at
• 3:22
  the
• 3:22
  end
• 3:22
  of
• 3:22
  the
• 3:22
  day,
• 3:22
  pick
• 3:22
  up
• 3:23
  on
• 3:23
  some
• 3:23
  other
• 3:23
  things
• 3:23
  too,
• 3:24
  which
• 3:24
  could
• 3:24
  be,
• 3:24
  you
• 3:25
  know,
• 3:25
  illegal
• 3:25
  activities,
• 3:26
  which
• 3:26
  wasn't
• 3:26
  talked
• 3:26
  about
• 3:27
  in
• 3:27
  the
• 3:27
  article.
• 3:27
  You
• 3:28
  know,
• 3:28
  that
• 3:28
  they're
• 3:28
  letting
• 3:28
  their
• 3:29
  friends
• 3:29
  come
• 3:29
  by
• 3:29
  and
• 3:29
  their
• 3:30
  friends
• 3:30
  are
• 3:30
  like,
• 3:30
  hey,
• 3:31
  can
• 3:31
  you
• 3:31
  give
• 3:31
  me
• 3:31
  a
• 3:31
  deal
• 3:31
  on
• 3:31
  this?
• 3:32
  You
• 3:32
  know,
• 3:32
  don't.
• 3:32
  Don't
• 3:32
  swipe
• 3:33
  the
• 3:33
  yogurt
• 3:33
  today
• 3:34
  brand,
• 3:34
  you
• 3:34
  know,
• 3:35
  whatever
• 3:35
  it
• 3:35
  is.
• 3:35
  But,
• 3:35
  like,
• 3:36
  that
• 3:36
  stuff
• 3:36
  happens
• 3:37
  too.
• 3:37
  So,
• 3:38
  so,
• 3:38
  yeah,
• 3:38
  so,
• 3:38
  net.
• 3:38
  Net.
• 3:39
  I
• 3:39
  like
• 3:39
  this.
• 3:40
  I'm,
• 3:40
  I'm
• 3:40
  less
• 3:41
  concerned
• 3:41
  about
• 3:41
  it
• 3:41
  from
• 3:42
  a
• 3:42
  privacy
• 3:42
  standpoint
• 3:43
  and
• 3:43
  think
• 3:43
  it
• 3:43
  has
• 3:43
  real
• 3:44
  legs
• 3:44
  here
• 3:44
  in
• 3:44
  the
• 3:44
  long
• 3:44
  run.
• 3:45
  Yeah,
• 3:46
  I,
• 3:46
  I,
• 3:46
  Especially
• 3:47
  in
• 3:47
  a
• 3:47
  convenience
• 3:48
  store.
• 3:48
  I
• 3:48
  mean,
• 3:48
  cameras
• 3:49
  are
• 3:49
  core
• 3:50
  to
• 3:50
  a
• 3:50
  convenience
• 3:51
  store,
• 3:51
  especially
• 3:52
  with
• 3:52
  their
• 3:52
  lean
• 3:53
  labor
• 3:53
  that
• 3:53
  they
• 3:54
  already
• 3:54
  have.
• 3:54
  Like,
• 3:54
  things
• 3:55
  are
• 3:55
  already
• 3:55
  being
• 3:55
  tracked.
• 3:56
  So
• 3:56
  I,
• 3:57
  I
• 3:57
  don't
• 3:57
  buy
• 3:58
  the
• 3:58
  privacy
• 3:59
  component
• 4:00
  to
• 4:00
  this.
• 4:00
  And
• 4:00
  I
• 4:01
  actually
• 4:01
  think
• 4:01
  this
• 4:01
  is
• 4:01
  something
• 4:02
  that's
• 4:02
  a
• 4:02
  win
• 4:03
  across
• 4:03
  the
• 4:03
  board
• 4:03
  for
• 4:04
  everyone.
• 4:04
  And
• 4:05
  think
• 4:05
  about
• 4:05
  your,
• 4:05
  your
• 4:06
  cashier
• 4:06
  working
• 4:07
  at
• 4:07
  the
• 4:08
  convenience
• 4:08
  store
• 4:09
  by
• 4:09
  themselves.
• 4:09
  Like,
• 4:10
  no
• 4:10
  one's
• 4:11
  there
• 4:11
  to
• 4:11
  track
• 4:11
  their
• 4:11
  progress,
• 4:12
  to
• 4:12
  incentivize
• 4:13
  them,
• 4:13
  to
• 4:13
  reward
• 4:14
  them,
• 4:14
  to
• 4:14
  be
• 4:14
  like,
• 4:15
  yes,
• 4:15
  you
• 4:15
  did
• 4:15
  a
• 4:15
  great
• 4:16
  job.
• 4:16
  Look
• 4:16
  at
• 4:16
  all
• 4:17
  the
• 4:17
  stuff
• 4:17
  that
• 4:17
  you
• 4:17
  accomplished,
• 4:18
  you
• 4:18
  know,
• 4:18
  while
• 4:18
  you
• 4:19
  were
• 4:19
  working
• 4:19
  there
• 4:20
  and
• 4:20
  continue
• 4:20
  to
• 4:21
  promote,
• 4:21
  you
• 4:21
  know,
• 4:22
  esteem
• 4:22
  among
• 4:23
  your
• 4:23
  staff
• 4:24
  that's
• 4:24
  working
• 4:24
  in
• 4:24
  these
• 4:25
  stores
• 4:25
  most
• 4:25
  of
• 4:26
  the
• 4:26
  time,
• 4:26
  independently.
• 4:27
  Then
• 4:27
  I
• 4:28
  think
• 4:28
  you
• 4:28
  look
• 4:28
  at
• 4:28
  all
• 4:28
  of
• 4:28
  the
• 4:29
  data
• 4:29
  that
• 4:29
  you
• 4:29
  now
• 4:29
  are
• 4:29
  able
• 4:30
  to
• 4:30
  provide
• 4:30
  both
• 4:31
  your
• 4:31
  retail
• 4:31
  partners,
• 4:32
  the
• 4:32
  owners
• 4:32
  of
• 4:32
  the
• 4:32
  convenience
• 4:33
  stores
• 4:33
  and,
• 4:34
  and
• 4:34
  the
• 4:34
  brands
• 4:34
  that
• 4:34
  are
• 4:35
  running
• 4:35
  these
• 4:35
  promotions.
• 4:36
  And
• 4:36
  that's
• 4:36
  one
• 4:36
  of
• 4:36
  the
• 4:36
  things
• 4:37
  that
• 4:37
  Jay
• 4:37
  told
• 4:37
  us
• 4:37
  back
• 4:38
  when
• 4:38
  we
• 4:38
  interviewed
• 4:38
  him
• 4:39
  at
• 4:39
  nax,
• 4:39
  was
• 4:39
  that,
• 4:40
  you
• 4:40
  know,
• 4:40
  now
• 4:41
  they
• 4:41
  can
• 4:41
  give
• 4:41
  concrete
• 4:42
  information
• 4:42
  and
• 4:43
  say,
• 4:43
  no,
• 4:44
  you
• 4:44
  know,
• 4:44
  Gatorade.
• 4:45
  It
• 4:45
  wasn't.
• 4:45
  The
• 4:46
  problem
• 4:46
  isn't
• 4:46
  that
• 4:46
  we're
• 4:46
  not
• 4:47
  asking
• 4:47
  people.
• 4:47
  We
• 4:48
  are
• 4:48
  asking
• 4:48
  people.
• 4:49
  They
• 4:49
  just,
• 4:49
  the
• 4:49
  offer
• 4:50
  is
• 4:50
  not
• 4:50
  good
• 4:50
  enough
• 4:51
  or
• 4:51
  we
• 4:51
  have
• 4:51
  to
• 4:51
  rethink
• 4:52
  how
• 4:52
  we're
• 4:52
  approaching
• 4:53
  this.
• 4:53
  And
• 4:53
  they've
• 4:53
  never
• 4:54
  had
• 4:54
  that
• 4:54
  data.
• 4:55
  It's
• 4:55
  all
• 4:55
  been
• 4:55
  based
• 4:56
  on,
• 4:56
  you
• 4:57
  know,
• 4:57
  the
• 4:57
  Gatorades
• 4:58
  had
• 4:58
  all
• 4:58
  the
• 4:58
  power
• 4:59
  in
• 4:59
  this
• 4:59
  up
• 4:59
  to
• 4:59
  this
• 5:00
  point
• 5:00
  because
• 5:00
  they're
• 5:00
  like,
• 5:00
  you're
• 5:01
  not
• 5:01
  performing.
• 5:02
  But
• 5:02
  now
• 5:02
  they
• 5:02
  can
• 5:03
  both
• 5:03
  be
• 5:03
  be
• 5:03
  looking
• 5:04
  at
• 5:04
  the
• 5:04
  same
• 5:04
  data
• 5:04
  and
• 5:05
  really
• 5:05
  figuring
• 5:06
  out
• 5:06
  how
• 5:06
  to
• 5:06
  solve
• 5:06
  these
• 5:07
  problems
• 5:07
  together.
• 5:08
  So
• 5:08
  I,
• 5:09
  I
• 5:09
  think
• 5:10
  this
• 5:10
  is
• 5:10
  a
• 5:10
  really
• 5:10
  great
• 5:10
  move.
• 5:11
  I'm
• 5:11
  hopeful
• 5:11
  we
• 5:12
  see
• 5:12
  more
• 5:13
  C
• 5:13
  store
• 5:14
  retailers
• 5:14
  and
• 5:15
  other
• 5:15
  retailers
• 5:16
  exploring
• 5:16
  this
• 5:17
  type
• 5:17
  of
• 5:17
  technology
• 5:19
  as
• 5:19
  we
• 5:19
  kind
• 5:19
  of
• 5:19
  continue
• 5:20
  out
• 5:20
  and
• 5:21
  the
• 5:21
  workforce
• 5:21
  changes
• 5:22
  so
• 5:22
  much.
• 5:22
  And
• 5:23
  Jen,
• 5:23
  I'd
• 5:23
  love
• 5:23
  to
• 5:23
  have
• 5:24
  you
• 5:24
  wrap
• 5:25
  us
• 5:25
  up
• 5:25
  on
• 5:25
  thoughts
• 5:26
  here
• 5:27
  with
• 5:27
  that
• 5:27
  changing
• 5:28
  workforce
• 5:28
  and
• 5:29
  also
• 5:29
  answering
• 5:30
  your
• 5:30
  kind
• 5:31
  of
• 5:31
  thoughts
• 5:32
  about
• 5:32
  the
• 5:32
  privacy
• 5:33
  element
• 5:33
  of
• 5:33
  this
• 5:33
  and
• 5:34
  what,
• 5:34
  what
• 5:35
  employees
• 5:35
  should
• 5:35
  expect.
• 5:36
  I
• 5:37
  agree
• 5:37
  with
• 5:37
  both
• 5:37
  of
• 5:37
  you.
• 5:37
  I
• 5:38
  think
• 5:38
  privacy
• 5:38
  concerns
• 5:39
  aren't
• 5:39
  a
• 5:40
  real
• 5:40
  issue
• 5:41
  when
• 5:41
  they're
• 5:41
  in
• 5:42
  the
• 5:42
  store.
• 5:42
  Clocked
• 5:43
  in.
• 5:43
  Right.
• 5:43
  Like,
• 5:44
  we're
• 5:44
  not
• 5:44
  monitoring
• 5:45
  their
• 5:45
  conversations
• 5:46
  outside
• 5:46
  of
• 5:46
  the
• 5:46
  store.
• 5:47
  When
• 5:48
  it
• 5:48
  comes
• 5:48
  to
• 5:48
  privacy
• 5:48
  concerns,
• 5:49
  things
• 5:49
  people
• 5:50
  are
• 5:50
  talking
• 5:50
  about
• 5:50
  and
• 5:51
  employees
• 5:51
  are
• 5:51
  talking
• 5:51
  about
• 5:52
  is
• 5:52
  more,
• 5:53
  what
• 5:53
  can
• 5:53
  I
• 5:54
  put
• 5:54
  on
• 5:54
  social
• 5:54
  media
• 5:54
  and
• 5:55
  what
• 5:55
  can't
• 5:55
  I
• 5:56
  like,
• 5:56
  like,
• 5:56
  where
• 5:57
  do
• 5:57
  I
• 5:57
  represent
• 5:58
  this
• 5:58
  brand
• 6:00
  and
• 6:00
  where
• 6:00
  am
• 6:00
  I?
• 6:01
  Just
• 6:01
  a
• 6:01
  human
• 6:02
  speaking
• 6:02
  my
• 6:02
  mind.
• 6:03
  So
• 6:04
  in
• 6:04
  this
• 6:04
  case,
• 6:04
  I
• 6:04
  don't
• 6:05
  see
• 6:05
  that
• 6:05
  being
• 6:05
  an
• 6:05
  issue.
• 6:05
  They're
• 6:06
  in
• 6:06
  the
• 6:06
  store,
• 6:06
  they're
• 6:07
  clocked
• 6:07
  in.
• 6:07
  I
• 6:07
  think
• 6:07
  it's
• 6:07
  fair
• 6:08
  game.
• 6:09
  I
• 6:09
  see
• 6:09
  the
• 6:10
  implementation
• 6:10
  of
• 6:10
  this
• 6:11
  as
• 6:11
  long
• 6:11
  as
• 6:11
  it's
• 6:12
  geared
• 6:12
  towards.
• 6:12
  This
• 6:12
  is
• 6:12
  a
• 6:12
  coaching
• 6:13
  and
• 6:13
  development
• 6:13
  opportunity
• 6:14
  for
• 6:15
  you.
• 6:15
  I
• 6:16
  see
• 6:16
  it
• 6:16
  being
• 6:16
  a
• 6:17
  win
• 6:17
  win
• 6:18
  if
• 6:18
  it's
• 6:19
  pushing
• 6:19
  too
• 6:19
  much
• 6:19
  on.
• 6:20
  We
• 6:20
  need
• 6:20
  to
• 6:20
  upsell.
• 6:20
  We
• 6:21
  need
• 6:21
  to
• 6:21
  upsell.
• 6:21
  And
• 6:22
  it's
• 6:22
  causing
• 6:23
  these
• 6:23
  cashiers
• 6:24
  to
• 6:24
  have
• 6:24
  inauthentic
• 6:25
  conversations
• 6:26
  like,
• 6:26
  hey,
• 6:27
  I
• 6:27
  got
• 6:27
  to
• 6:27
  mention
• 6:27
  Gatorade.
• 6:29
  You're
• 6:29
  buying
• 6:30
  coffee
• 6:30
  and
• 6:30
  donuts.
• 6:30
  You
• 6:30
  want
• 6:30
  to
• 6:31
  Gatorade
• 6:31
  with
• 6:31
  that?
• 6:31
  I
• 6:32
  don't
• 6:32
  know.
• 6:32
  Like,
• 6:32
  could
• 6:32
  it
• 6:33
  have
• 6:33
  some
• 6:33
  negative
• 6:34
  implications?
• 6:35
  Maybe.
• 6:35
  But
• 6:36
  I
• 6:36
  think
• 6:36
  really
• 6:36
  the
• 6:36
  opportunity
• 6:37
  here
• 6:37
  is
• 6:37
  how
• 6:37
  to
• 6:38
  coach
• 6:38
  and
• 6:38
  develop
• 6:39
  even
• 6:39
  the
• 6:39
  most
• 6:39
  basic
• 6:40
  things.
• 6:40
  It
• 6:40
  was
• 6:41
  mentioned,
• 6:41
  like
• 6:41
  greeting
• 6:42
  the
• 6:42
  customer.
• 6:43
  You
• 6:43
  don't
• 6:44
  know
• 6:44
  how
• 6:45
  many
• 6:45
  or
• 6:45
  we
• 6:45
  do,
• 6:45
  right
• 6:46
  as
• 6:46
  consumers
• 6:46
  and
• 6:47
  customers,
• 6:48
  how
• 6:48
  many
• 6:48
  people
• 6:48
  miss
• 6:49
  the
• 6:49
  art
• 6:49
  of
• 6:50
  just
• 6:50
  starting
• 6:50
  a
• 6:50
  conversation
• 6:51
  and
• 6:51
  the
• 6:51
  way
• 6:52
  that
• 6:52
  that
• 6:52
  actually
• 6:53
  builds
• 6:53
  loyalty
• 6:54
  in
• 6:54
  a
• 6:54
  lot
• 6:54
  cheaper
• 6:55
  fashion
• 6:56
  than
• 6:56
  a
• 6:56
  loyalty
• 6:57
  program.
• 6:57
  So
• 6:58
  if
• 6:58
  the
• 6:59
  person
• 6:59
  at
• 6:59
  711
• 7:00
  says,
• 7:00
  hey,
• 7:01
  how
• 7:01
  are
• 7:01
  you
• 7:01
  today?
• 7:02
  I
• 7:02
  saw
• 7:02
  you're
• 7:02
  getting
• 7:03
  a
• 7:03
  donut.
• 7:03
  Can
• 7:03
  I
• 7:03
  interest
• 7:04
  you
• 7:04
  in
• 7:04
  coffee?
• 7:06
  That's
• 7:06
  a
• 7:07
  real
• 7:07
  opportunity.
• 7:08
  And
• 7:08
  I
• 7:08
  think
• 7:08
  if
• 7:08
  this
• 7:08
  is
• 7:09
  used
• 7:09
  as
• 7:09
  a
• 7:09
  coaching
• 7:09
  and
• 7:09
  development
• 7:10
  tool
• 7:10
  and
• 7:11
  if
• 7:11
  the
• 7:11
  leadership
• 7:12
  uses
• 7:12
  it
• 7:12
  in
• 7:13
  that
• 7:13
  way,
• 7:13
  there
• 7:13
  are
• 7:14
  huge
• 7:14
  opportunities
• 7:15
  here.
• 7:15
  It's
• 7:16
  a
• 7:16
  cool
• 7:16
  technology.
• 7:17
  It's
• 7:17
  almost
• 7:17
  like
• 7:18
  smart
• 7:18
  house
• 7:19
  and
• 7:19
  all
• 7:19
  of
• 7:19
  technology.
• 7:20
  Right.
• 7:21
  It's
• 7:21
  really
• 7:21
  cool
• 7:21
  unless
• 7:22
  it
• 7:22
  goes
• 7:22
  too
• 7:23
  far.
• 7:23
  But
• 7:23
  I
• 7:23
  think
• 7:23
  there's
• 7:24
  a
• 7:24
  lot
• 7:24
  of
• 7:24
  upside.
• 7:25
  Yeah.
• 7:25
  And
• 7:26
  I
• 7:26
  think
• 7:26
  you
• 7:26
  call
• 7:27
  it
• 7:27
  a
• 7:27
  really
• 7:27
  important
• 7:27
  point
• 7:28
  of
• 7:28
  the,
• 7:28
  the
• 7:28
  wins
• 7:29
  here
• 7:29
  too,
• 7:29
  and
• 7:30
  that's
• 7:30
  the
• 7:30
  customer.
• 7:30
  I
• 7:31
  mean,
• 7:31
  who's
• 7:31
  expecting
• 7:32
  to
• 7:32
  have
• 7:32
  a
• 7:32
  positive
• 7:33
  experience
• 7:33
  when
• 7:33
  you
• 7:34
  go
• 7:34
  into
• 7:34
  a
• 7:34
  convenience
• 7:35
  store?
• 7:35
  Pretty
• 7:36
  much
• 7:36
  no
• 7:36
  one.
• 7:36
  So
• 7:37
  this,
• 7:37
  this
• 7:37
  really
• 7:38
  enables
• 7:38
  that,
• 7:38
  even
• 7:39
  just
• 7:39
  saying
• 7:39
  hello
• 7:40
  and
• 7:40
  greeting
• 7:40
  somebody.
• 7:41
  But
• 7:41
  Chris,
• 7:41
  close
• 7:42
  us
• 7:42
  out
• 7:42
  here
• 7:42
  with
• 7:42
  your
• 7:43
  thoughts.
• 7:43
  Yeah,
• 7:44
  I
• 7:44
  think
• 7:44
  I
• 7:45
  love
• 7:45
  how
• 7:45
  Jen
• 7:45
  said,
• 7:45
  like,
• 7:45
  it
• 7:46
  should
• 7:46
  be
• 7:46
  used
• 7:46
  first
• 7:47
  and
• 7:47
  foremost
• 7:47
  as
• 7:47
  like
• 7:47
  a
• 7:47
  training
• 7:48
  tool,
• 7:48
  you
• 7:48
  know.
• 7:49
  And
• 7:49
  I
• 7:49
  think
• 7:49
  of
• 7:49
  the
• 7:50
  other
• 7:50
  element
• 7:50
  of
• 7:50
  training
• 7:50
  too
• 7:51
  are
• 7:51
  there
• 7:51
  are
• 7:51
  things
• 7:51
  that
• 7:52
  stores
• 7:52
  have
• 7:53
  to
• 7:53
  comply
• 7:53
  with
• 7:54
  from
• 7:54
  a
• 7:54
  regulation
• 7:55
  standpoint
• 7:55
  as
• 7:56
  well.
• 7:56
  So,
• 7:56
  like,
• 7:56
  you
• 7:56
  know,
• 7:57
  I
• 7:57
  think
• 7:57
  convenience
• 7:57
  stores,
• 7:58
  I
• 7:58
  think
• 7:58
  of
• 7:58
  alcohol,
• 7:59
  tobacco
• 8:00
  sales.
• 8:00
  Like,
• 8:00
  are
• 8:01
  your,
• 8:01
  are
• 8:01
  your
• 8:01
  employees
• 8:02
  asking
• 8:03
  to
• 8:03
  see
• 8:03
  IDs,
• 8:04
  for
• 8:04
  example,
• 8:05
  and
• 8:05
  training
• 8:06
  them
• 8:06
  and
• 8:06
  coaching
• 8:07
  them
• 8:07
  if
• 8:07
  they're
• 8:07
  not,
• 8:08
  like,
• 8:08
  that's
• 8:08
  valuable,
• 8:09
  valuable
• 8:10
  data
• 8:10
  points
• 8:11
  for
• 8:11
  retailers,
• 8:12
  you
• 8:12
  know,
• 8:12
  in
• 8:12
  the
• 8:12
  long
• 8:12
  run.
• 8:13
  And,
• 8:13
  and
• 8:13
  the
• 8:14
  other
• 8:14
  point
• 8:14
  I
• 8:14
  make
• 8:14
  too
• 8:14
  is
• 8:14
  like,
• 8:15
  you're
• 8:15
  dead
• 8:15
  on,
• 8:15
  like
• 8:15
  convenience
• 8:16
  store
• 8:16
  industry,
• 8:16
  man.
• 8:17
  They're
• 8:17
  rushing
• 8:17
  after
• 8:18
  AI.
• 8:18
  And
• 8:18
  you
• 8:18
  can
• 8:18
  see
• 8:19
  why
• 8:19
  because
• 8:19
  they're,
• 8:19
  they're,
• 8:20
  they're
• 8:20
  resource
• 8:20
  constrained
• 8:21
  in
• 8:21
  their
• 8:21
  stores.
• 8:22
  I
• 8:22
  mean,
• 8:22
  if
• 8:22
  I
• 8:23
  use
• 8:23
  that
• 8:23
  district
• 8:23
  manager
• 8:24
  example
• 8:24
  at
• 8:25
  Target,
• 8:25
  it's
• 8:26
  exponentially
• 8:27
  more
• 8:27
  difficult
• 8:27
  as
• 8:27
  a
• 8:27
  district
• 8:27
  manager
• 8:28
  for
• 8:28
  a
• 8:28
  convenience
• 8:28
  store
• 8:29
  because
• 8:29
  you're
• 8:29
  operating
• 8:29
  even
• 8:30
  more
• 8:30
  of
• 8:30
  them
• 8:30
  and
• 8:31
  they're
• 8:31
  spread
• 8:31
  out
• 8:31
  even
• 8:31
  more
• 8:32
  across
• 8:32
  a
• 8:33
  region.
• 8:33
  So,
• 8:33
  yeah,
• 8:34
  100%,
• 8:34
  this
• 8:35
  is
• 8:35
  a
• 8:35
  great
• 8:35
  idea.