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Ep. 120 - Keep students longer, build a better team with a SIMPLE onboarding process
Onboarding: The 90 Day Process That Turns a New White Belt Into a Long-Term Student
Back to school season means new students walking through your door. This episode is about what you do with them once they're there.
Onboarding is the piece in the middle. Lead gen and sales get people in the door. Retention is what you do with them week after week. Onboarding is the bridge between the two, and it's the part most academies skip entirely.
I walk through the BJJ Retention Pyramid and the 90 day process that sits on top of it: safety and help, clarity and expectations, community and belonging…
The skinny
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