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Why Polished Answers Fail Communication Tests
Claire Monroe and Edwin Carrington break down why many communication assessments measure polish instead of performance, and how that leads hiring teams to miss candidates who can actually create clarity, listen well, and de-escalate tension on the job.
They then lay out a better approach: job analysis, realistic work samples, standardized prompts, and anchored rubrics that score observable behaviors instead of gut feel.
The skinny
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