Episode 94: SAP’s Karl Fahrbach on Customer Centric Channels
Customer experience is the metric that an increasing number of technology companies are using to define success. Customers are less interested in ROI and technical features, and more interested in the sum of their experiences with technology and the outcome of their technology investments. SAP has been reorienting its go-to-market philosophy and strategy around becoming “customer centric” – putting the end user at the center of its endeavors, including its channel initiatives. In this time of massive disruption and economic uncertainty, customer-centricity is even more important in ensuring…
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