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Launching a Thought Leadership Function | Erica James | 362

Once you realize that your company needs a full-fledged thought leadership role, how do you make that vision a reality? What information should be included in your proposal? Who do you need to buy-in, and what would the role entail?

These are some of the questions we explore in this episode. Our guest is Erica James, Director of Customer Marketing and Thought Leadership at Medallia. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees, and citizens by utilizing a proprietary AI…

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