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The 80/20 Rule of AI and the Workforce with Sastry Durvasula
Seat-based SaaS was built for humans working in a system of action. Agents don’t need one. In our latest episode of Architecting the AI Enterprise, we sit down with Sastry Durvasula, Chief Operating Officer at TIAA, to break down why per-seat licensing can’t survive agentic orchestration. We also cover how model-agnostic orchestration and tokenomics should shape LLM strategy, and how his 80/20 hypothesis reframes workforce and workflow transformation for incumbents running on decades of legacy architecture.
We dig into Sastry’s model of the enterprise stack as systems of record, intelligence…
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