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Connect Before You Correct: 10 Tools for the First 30 Seconds
"You're not a wall. You're a gate with hinges."
A teenage boy walked into his granddad's house tense after practice. His grandfather wanted to ask a dozen questions. Instead, he tried something new. He said, "Hey, it's good to see you," handed him a cold drink, and sat down beside him without a quiz. Two minutes later, the boy started talking on his own. The only thing that changed was the first 30 seconds.
Teens can tell within seconds whether they're walking into a smoke alarm or walking into home. After more than 3,500 teens have lived at Heartlight, Mark Gregston has learned that…
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