Transforming BPOs with AI and Technology | John Coulter from Five Star on The Tech Matchmaker
What does a modern BPO look like in 2025? It’s no longer just about staffing — it’s about optimizing tech, leveraging AI, and driving innovation.
In this episode of The Tech Matchmaker, Gina Gibson chats with John Coulter, VP of Five Star Call Centers, about how BPOs are becoming true partners in transformation.
✨ In this episode, you’ll learn:
• How Five Star helps companies maximize their existing technology stacks
• Why digital agents and AI are changing the role of BPOs
• What real-time speech-to-speech interpretation could mean for the industry
📌 Jump to key moments:
00:23 – John…
The skinny
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