How to Build a Team That Actually Cares | Preston Lee
Hospitality consultant Preston Lee explains how restaurants can build stronger teams, earn employee trust and create the kind of human connection that keeps guests coming back.
Why This Episode Matters
Why hospitality begins with genuine care, not a memorized script
What younger employees need from restaurant leaders today
How daily training creates consistency without overwhelming the staff
Why the employee experience directly shapes the guest experience
How AI may make real human hospitality even more valuable
Banter
Mark and Francis take aim at New York City’s new anti-alcohol campaign and…
The skinny
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