506. Freaking Out Over Low Call Volume: A Real Example of Why Metrics Matter

The Testing Psychologist Podcast · Apr 21, 2025 · 26m

Lately, I’ve noticed a concerning drop in incoming calls to my practice, and in this episode, I’m going to talk about how vital metrics and data analysis are for uncovering and fixing problems like this. I’ll share the systematic way I’ve been investigating this, focusing on the key performance indicators that matter most. You’ll hear about the steps I’m taking ...

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