Leading with Compassion and Empathy with Wade Thomas
In this episode, Roxanne chats with executive coach, Wade Thomas, about his transition from sales to HR, the importance of heart-based leadership, and how it can increase productivity. They discuss personalizing the customer experience, tackling leadership challenges, and balancing personal and professional life as a leader.
Quote: “The way to define heart-based leadership is leadership that focuses on empathy and compassion. Really just being there for your people, understanding what they’re going through on a very deep level and then leading with that compassion.” Wade Thomas
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