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Ready, Responsible, and Human: What AI Requires of Banks and Credit Unions
Is your bank actually ready for AI, or just buying it? What happens when you automate a process that was already broken? And if the model makes the decision, who is accountable when it goes wrong?
In this episode of Next Best Action, host Alex Jimenez sits down with Theo Lau, founder of Unconventional Ventures, author of Banking on Artificial Intelligence, and one of American Banker’s Most Influential Women in FinTech. Theo argues that the biggest gap between AI hype and reality is readiness, not capability. Institutions are buying AI from many vendors, but if the processes underneath are…
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