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#696: The network effect on CX of AI plus employees with Jay Pattisall, Forrester
If AI can amplify every employee’s reach ten-fold, how ready is your organization to harness that network effect?
We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers.
Agility isn’t about adding more tech; it’s about multiplying human impact.
Today we’re exploring the network effect of AI and how it helps employees create powerful experiences with Jay Pattisall, VP & Principal Analyst at Forrester.
About Jay Pattisall
Jay’s research focuses on marketing services (creative, media, digital…
The skinny
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