A Deep Dive into the Value of Customer Service

The 7investing Podcast · May 27, 2021 · 40m

Barry Kirk helps companies build customer loyalty programs,. In his position as a principal at Chapman & Co. he helps businesses deliver growth by showing them how to build a strong customer connection. He’s a strong advocate of the idea that “consumers are human beings first,” and that idea helps him work with companies to deliver “customer experiences that leverage behavior science, behavioral data analysis, persuasive design, and gamification,” according to his company bio.

Kirk works with not just company leadership, but also employees, and customers. His efforts focus not just on…