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Cedar & Stone's $4K Hinge Mistake: Fixing Cabinet Shop Change Orders
Marisol runs Cedar & Stone Cabinetry, a six-person custom shop in Boise, and recently ate a $4,000 loss when a mid-project hinge upgrade slipped between a phone call, a shop ticket, and the PO. Eric and Marisol dig into why the problem isn't change orders — it's that the customer lives in four different systems.
In this episode:
How a European soft-close hinge upgrade cost Cedar & Stone $4K when the quote and PO never got updated
Why Marisol — owner, quoter, PM, and phone-answerer — carries the whole system in her head
The "human bridge between four systems" problem: quotes, shop tickets…
The skinny
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