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Episode 341 | Saying ‘No’: The Business Case for Firing Your Worst Clients
There is a small group of clients in your firm right now who are quietly making you poor — and you can probably already name them.
They are not necessarily your lowest-paying clients. Some of them may be paying you premium fees. But somewhere in your gut, you already know who they are: the names on the caller ID that make your stomach tighten, the Saturday-night emails about non-emergencies, the matters that drag on twice as long as they should.
In this episode, I introduce you to The Bottom 20 — the cluster of clients in every law firm that quietly consume the lion's share of your team's…
The skinny
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