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When to Say “No” to Customers #1747
When to Say “No” to Customers
In episode #1747, Neil and Eric discuss when you should say no to your customers. While it may seem counterintuitive, saying no will actually help your business overall. Not only will customers get the best service from you, but your employees will be happy as well. Tune in to hear it all!
TIME-STAMPED SHOW NOTES:
[00:25] Today’s topic: When to Say “No” to Customers.
[00:39] What happens when you always just say yes to customers.
[00:52] When you say no, give customers a reason why and provide an alternative.
[01:48] Why you won't get results if you always do…
The skinny
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