Latest / R3ciprocity.com - Prof David Maslach: Innovation; Research Life; Striving Towards Happiness
Should We Worry About Key Performance Indicators?
Because it’s difficult to predict performance outcomes from actions in almost everything that we actually do, we should never reward success. Rewarding success creates perverse outcomes. Success is the result of years of action. You’re far better off, tying your performance to actually “performing” that particular action. We should not be rewarding success, but we should be rewarding “showing up.” No one got good by being good. They became good by showing up.
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