Latest / Alan Weiss's The Uncomfortable Truth®
INMJ
SHOW NOTES: INMJ (It’s not my job.) Some people define their job as the absolute minimal effort to be expended and not be penalized. It’s about laziness, lousy attitudes, and low esteem. Some people define it as pleasing and delighting the customer. It’s about pride, resourcefulness, and helping the organization. I’ve just returned from an eye doctor who is magnificent and has a great personality. But her technical assistant is a drip, with no personality who never utters a word like “please” or “thank you.” I tolerate her only because the doctor is so good. There are no consequences for her…
The skinny
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