Live Special — Experience is the New Amenity

Pillow Talk Sessions · Jun 5, 2025 · 54m · transcript

This week on Pillow Talk Sessions, we’re excited to release our first live-recorded episode, where we brought industry leaders together to unpack the future of resident experience in front of a live audience.

Hosts Jessica Gillingham and Kristian Lupinski are joined by:

🔹 Freya Richard (Vertus)

🔹 Philippa Wagner (PeoplePlacesSpaces)

🔹 Mitch Hammond (OnTheMarket)

💡 In this episode, we explore:

📊 Why renters are prioritizing belonging, values, and community over physical amenities

🏨 The influence of hospitality on rental living

📲 How technology must serve experience—not drive it

📍 Why…