AI in Retail: Operational Enabler, Not a Strategy
While agentic AI is reshaping operations, retail still runs on its core fundamentals: great products, strong brand identity, exceptional service, and operational excellence. In this week's episode of Retail Therapy, Top Retail Experts Ricardo Belmar, Brandon Rael, and Marie Driscoll break down why AI matters most as an operational enabler, not a creator of customer demand. “Keep the focus on the customer, keep the focus on the fundamentals, keep the focus on the product, the sourcing, the merchandising experience.” Ultimately, most retailers do not sell technology. They sell products and…
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