The #1 Reason Clients Don’t Come Back… and They NEVER Tell You
Dr. Chris Croley and Jerry Drinkard, NP are going “behind the scenes” at Skin & Tonic—sharing what a typical day actually looks like and why the best patient experience is built from dozens of small, invisible choices.
They talk about the real reason people don’t complain (they just don’t come back), how retention becomes the ultimate report card, and why going through your own “patient journey” is one of the smartest things you can do—before you spend more on marketing.
You’ll also hear their honest take on different med spa models (high-touch boutique vs high-volume “factory style”), how…
The skinny
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