Latest / Cloud Wars Live with Bob Evans
Salesforce, Listen Labs, and the Push Toward Autonomous AI Agents
In today's Cloud Wars Minute, I examine what Salesforce’s reported interest in Listen Labs could mean for the future of Agentforce.
Highlights
00:04 — Salesforce is reportedly in talks to acquire Listen Labs for close to $2 billion. Listen Labs is an AI-powered customer research company that uses AI tools to carry out really large-scale customer interviews and analyze those conversations.
00:23 — And it's got a pretty impressive client base, with companies like Microsoft, Perplexity, and Robinhood among its customers. So, why the interest from Salesforce? Because while it's one of the world's…
The skinny
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