Latest / Outside the Box with Asendia USA: The International e-Commerce Podcast / 13 part 1: Cross-Border Chaos: The 2024 Canada Post Work Stoppage and Its Ripple Effect on e-Commerce

Transcript

13 part 1: Cross-Border Chaos: The 2024 Canada Post Work Stoppage and Its Ripple Effect on e-Commerce · Outside the Box with Asendia USA: The International e-Commerce Podcast

• 0:00
  This
• 0:00
  is
• 0:00
  Outside
• 0:01
  the
• 0:01
  Box
• 0:01
  with
• 0:02
  Asendia
• 0:02
  USA,
• 0:03
  a
• 0:04
  podcast
• 0:04
  educating
• 0:05
  US
• 0:05
  based
• 0:05
  brands,
• 0:06
  marketplaces
• 0:07
  and
• 0:07
  E
• 0:07
  tailors
• 0:08
  on
• 0:08
  international
• 0:09
  shipping
• 0:09
  topics
• 0:09
  and
• 0:10
  how
• 0:10
  they
• 0:10
  can
• 0:10
  expand
• 0:11
  their
• 0:11
  global
• 0:11
  e
• 0:12
  commerce
• 0:12
  footprint.
• 0:13
  Happy
• 0:14
  New
• 0:14
  Year
• 0:14
  everybody
• 0:15
  and
• 0:15
  welcome
• 0:15
  back
• 0:15
  to
• 0:16
  Outside
• 0:16
  the
• 0:16
  Box
• 0:16
  podcast
• 0:17
  with
• 0:17
  Asendia
• 0:18
  USA.
• 0:19
  I
• 0:19
  am
• 0:19
  one
• 0:19
  of
• 0:19
  the
• 0:19
  co
• 0:20
  hosts,
• 0:20
  Nick
• 0:20
  Agnetti
• 0:21
  and
• 0:21
  we've
• 0:21
  got
• 0:21
  our
• 0:21
  new
• 0:21
  co
• 0:22
  host
• 0:22
  which
• 0:22
  you've
• 0:23
  already
• 0:23
  met
• 0:23
  once,
• 0:24
  Jason
• 0:24
  Rowland.
• 0:25
  And
• 0:25
  you
• 0:25
  may
• 0:25
  remember
• 0:26
  he
• 0:26
  joined
• 0:26
  us
• 0:26
  in
• 0:26
  episode
• 0:27
  10
• 0:27
  this
• 0:27
  past
• 0:27
  October
• 0:28
  where
• 0:28
  we
• 0:28
  discussed
• 0:29
  the
• 0:29
  impact
• 0:30
  of
• 0:30
  AI.
• 0:32
  We
• 0:32
  had
• 0:32
  John
• 0:33
  Walsh
• 0:33
  with
• 0:33
  us.
• 0:33
  We
• 0:34
  talked
• 0:34
  about
• 0:34
  how
• 0:34
  it's
• 0:34
  going
• 0:34
  to
• 0:35
  impact
• 0:35
  global
• 0:35
  e
• 0:35
  commerce,
• 0:36
  shipping
• 0:36
  and
• 0:36
  all
• 0:37
  things
• 0:37
  related
• 0:37
  to
• 0:38
  AI
• 0:38
  compliance.
• 0:39
  And
• 0:39
  that's
• 0:40
  also
• 0:40
  where
• 0:40
  the
• 0:40
  coined
• 0:41
  nickname
• 0:41
  Senor
• 0:42
  Jason
• 0:42
  came
• 0:42
  from.
• 0:43
  So
• 0:43
  I'd
• 0:43
  like
• 0:43
  to
• 0:44
  welcome
• 0:44
  everybody
• 0:44
  or
• 0:44
  I'd
• 0:45
  like
• 0:45
  to
• 0:45
  welcome
• 0:45
  Jason
• 0:45
  to
• 0:46
  the
• 0:46
  podcast
• 0:47
  on
• 0:47
  top
• 0:47
  of
• 0:48
  that.
• 0:48
  Yeah,
• 0:48
  thanks
• 0:48
  Nick.
• 0:48
  Oh
• 0:49
  yeah,
• 0:49
  go
• 0:49
  ahead,
• 0:49
  Jason.
• 0:49
  No,
• 0:50
  please.
• 0:50
  Yeah,
• 0:50
  no,
• 0:50
  I'm
• 0:51
  excited
• 0:51
  to
• 0:51
  be
• 0:51
  here
• 0:51
  and
• 0:52
  kick
• 0:52
  off
• 0:52
  this
• 0:53
  second
• 0:53
  year
• 0:53
  of
• 0:54
  these
• 0:54
  episodes
• 0:54
  with
• 0:55
  you
• 0:55
  guys
• 0:55
  and
• 0:56
  just
• 0:56
  continue
• 0:57
  bringing
• 0:57
  the
• 0:57
  information
• 0:58
  to,
• 0:59
  you
• 0:59
  know,
• 1:00
  our
• 1:00
  customers
• 1:00
  and
• 1:00
  our
• 1:01
  shippers
• 1:01
  and
• 1:02
  help
• 1:02
  them
• 1:02
  expand
• 1:03
  their,
• 1:03
  you
• 1:03
  know,
• 1:03
  global
• 1:04
  footprint
• 1:05
  by
• 1:05
  discussing
• 1:05
  topics
• 1:06
  that
• 1:06
  are
• 1:06
  important
• 1:06
  to
• 1:06
  them
• 1:07
  and
• 1:07
  kind
• 1:07
  of
• 1:07
  how
• 1:08
  they
• 1:08
  influence
• 1:09
  the
• 1:09
  market
• 1:09
  and
• 1:10
  how
• 1:10
  different,
• 1:12
  different
• 1:14
  products
• 1:14
  of
• 1:15
  ours
• 1:15
  are
• 1:15
  out
• 1:15
  there
• 1:15
  to
• 1:15
  help
• 1:15
  them
• 1:16
  in
• 1:16
  the
• 1:16
  marketplace
• 1:16
  and,
• 1:17
  and
• 1:18
  be
• 1:19
  a
• 1:19
  source
• 1:19
  of
• 1:19
  good
• 1:19
  information
• 1:20
  for
• 1:20
  them
• 1:20
  to
• 1:21
  keep
• 1:21
  them,
• 1:21
  to
• 1:22
  keep
• 1:22
  them
• 1:22
  up
• 1:22
  on
• 1:23
  current
• 1:24
  compliance
• 1:24
  topics
• 1:25
  and,
• 1:25
  and
• 1:25
  different
• 1:26
  products
• 1:26
  that
• 1:26
  Asendia
• 1:27
  offers
• 1:27
  and
• 1:27
  uh,
• 1:28
  and
• 1:28
  how
• 1:28
  we
• 1:28
  can
• 1:28
  help
• 1:29
  them
• 1:29
  achie
• 1:30
  goals.
• 1:31
  So
• 1:31
  yeah,
• 1:31
  I'm
• 1:31
  excited
• 1:31
  to
• 1:31
  be
• 1:32
  here.
• 1:32
  Thanks
• 1:32
  for,
• 1:32
  thanks
• 1:32
  a
• 1:32
  lot
• 1:33
  for
• 1:33
  having
• 1:33
  me.
• 1:34
  Perfect.
• 1:34
  All
• 1:35
  right.
• 1:35
  I
• 1:35
  love
• 1:35
  it.
• 1:35
  So,
• 1:36
  okay,
• 1:36
  so,
• 1:36
  so
• 1:37
  for
• 1:37
  the
• 1:37
  viewers
• 1:37
  and
• 1:38
  listeners
• 1:38
  today,
• 1:39
  we're
• 1:39
  very
• 1:39
  excited
• 1:39
  to
• 1:40
  have
• 1:40
  you
• 1:40
  back
• 1:40
  and
• 1:40
  again
• 1:41
  I
• 1:41
  just
• 1:41
  want
• 1:41
  to
• 1:41
  really
• 1:41
  highlight,
• 1:42
  you
• 1:42
  know,
• 1:42
  our
• 1:43
  focus
• 1:43
  is
• 1:43
  to
• 1:43
  help
• 1:44
  all
• 1:44
  of
• 1:44
  you
• 1:44
  that
• 1:44
  are
• 1:44
  listening
• 1:45
  and
• 1:45
  watching
• 1:46
  really
• 1:46
  navigate
• 1:47
  the
• 1:47
  cross
• 1:47
  border
• 1:47
  direct
• 1:48
  consumer
• 1:48
  logistics
• 1:49
  landscape.
• 1:49
  So
• 1:50
  today
• 1:51
  we're
• 1:51
  going
• 1:51
  to
• 1:51
  get
• 1:51
  things
• 1:51
  started
• 1:52
  with
• 1:52
  a
• 1:52
  very
• 1:52
  special
• 1:53
  episode,
• 1:54
  or
• 1:54
  special
• 1:54
  edition
• 1:55
  if
• 1:55
  you
• 1:55
  will,
• 1:56
  of
• 1:56
  Canada
• 1:57
  and
• 1:57
  everything
• 1:57
  that
• 1:58
  happened
• 1:58
  related
• 1:58
  to
• 1:58
  the
• 1:59
  Canada
• 1:59
  work
• 1:59
  stoppage,
• 2:00
  Canada
• 2:00
  post
• 2:01
  strike,
• 2:01
  if
• 2:01
  you
• 2:01
  will.
• 2:02
  And
• 2:02
  we're
• 2:02
  going
• 2:02
  to
• 2:02
  really
• 2:02
  just
• 2:03
  drill
• 2:03
  down
• 2:03
  on
• 2:03
  this.
• 2:04
  You
• 2:05
  know,
• 2:05
  Q4
• 2:06
  happened,
• 2:06
  it
• 2:07
  came,
• 2:07
  it
• 2:07
  started
• 2:08
  and
• 2:08
  then
• 2:08
  things
• 2:09
  took
• 2:09
  an
• 2:09
  abrupt
• 2:10
  turn
• 2:10
  in
• 2:10
  the
• 2:10
  cross
• 2:10
  border
• 2:11
  space
• 2:11
  with
• 2:11
  the
• 2:11
  work
• 2:12
  stoppage
• 2:12
  that
• 2:12
  took
• 2:12
  effect
• 2:13
  on
• 2:13
  November
• 2:13
  15,
• 2:14
  2024.
• 2:15
  We're
• 2:15
  going
• 2:15
  to
• 2:15
  talk
• 2:16
  a
• 2:16
  lot
• 2:16
  about
• 2:16
  that,
• 2:17
  but
• 2:17
  we've
• 2:17
  got
• 2:17
  two
• 2:17
  very
• 2:18
  special
• 2:18
  guests
• 2:18
  that
• 2:18
  we
• 2:19
  want
• 2:19
  to
• 2:19
  introduce
• 2:19
  today.
• 2:20
  Jason,
• 2:20
  do
• 2:21
  you
• 2:21
  want
• 2:21
  to
• 2:21
  get
• 2:21
  started
• 2:22
  maybe
• 2:22
  introducing
• 2:23
  Dave?
• 2:24
  Sure.
• 2:24
  Yeah.
• 2:24
  Like
• 2:24
  you
• 2:25
  mentioned,
• 2:25
  we
• 2:25
  have
• 2:25
  two
• 2:25
  great
• 2:26
  guests
• 2:26
  joining
• 2:27
  us
• 2:27
  today.
• 2:27
  We
• 2:27
  have
• 2:27
  Dave
• 2:27
  Mays,
• 2:28
  the
• 2:28
  CEO
• 2:28
  of
• 2:28
  Broadreach,
• 2:30
  which
• 2:30
  is
• 2:30
  also
• 2:30
  an
• 2:30
  Asendia
• 2:31
  company,
• 2:31
  who
• 2:32
  you
• 2:32
  may
• 2:32
  remember
• 2:33
  was
• 2:33
  one
• 2:33
  of
• 2:33
  the
• 2:33
  very
• 2:34
  first
• 2:34
  guests
• 2:34
  on
• 2:34
  the
• 2:34
  Outside
• 2:35
  the
• 2:35
  Box
• 2:35
  podcast
• 2:36
  back
• 2:37
  in
• 2:37
  February
• 2:38
  last
• 2:38
  year
• 2:38
  when,
• 2:39
  when
• 2:39
  we
• 2:39
  got
• 2:39
  off
• 2:39
  the
• 2:39
  ground.
• 2:40
  And
• 2:40
  then
• 2:40
  we
• 2:41
  also
• 2:41
  have
• 2:41
  with
• 2:41
  us
• 2:41
  today
• 2:42
  Tom
• 2:42
  Foley.
• 2:42
  Tom
• 2:42
  is
• 2:43
  the
• 2:43
  Vice
• 2:44
  President
• 2:44
  of
• 2:44
  Government
• 2:45
  affairs
• 2:45
  and
• 2:45
  Client
• 2:46
  retention
• 2:46
  with
• 2:46
  Ascendi
• 2:47
  USA
• 2:47
  and
• 2:48
  they're
• 2:48
  here
• 2:48
  with
• 2:48
  us
• 2:49
  today
• 2:49
  to
• 2:49
  discuss
• 2:50
  the
• 2:50
  events
• 2:51
  that
• 2:51
  led
• 2:51
  up
• 2:51
  to
• 2:51
  the
• 2:51
  breakdown
• 2:52
  with
• 2:53
  cupw
• 2:55
  as
• 2:56
  well
• 2:56
  as
• 2:56
  the
• 2:56
  impact
• 2:56
  to
• 2:56
  the
• 2:57
  Canadian
• 2:57
  economy
• 2:58
  overall
• 2:58
  and
• 2:59
  then
• 2:59
  discuss
• 3:00
  some
• 3:00
  alternative
• 3:00
  shipping
• 3:01
  opt
• 3:01
  for
• 3:02
  Canadians
• 3:02
  and
• 3:03
  wherever
• 3:03
  the
• 3:04
  conversation
• 3:04
  takes
• 3:04
  us
• 3:04
  from
• 3:05
  there.
• 3:05
  So
• 3:05
  yeah,
• 3:06
  really
• 3:06
  looking
• 3:06
  forward
• 3:06
  to
• 3:06
  it.
• 3:06
  I
• 3:07
  think
• 3:07
  it's
• 3:07
  going
• 3:07
  to
• 3:07
  be
• 3:07
  a
• 3:07
  great
• 3:08
  talk.
• 3:09
  Yeah.
• 3:09
  And
• 3:09
  thank
• 3:09
  you
• 3:10
  guys
• 3:10
  very
• 3:10
  much
• 3:10
  for
• 3:10
  joining.
• 3:11
  So
• 3:11
  why
• 3:11
  don't
• 3:11
  we
• 3:12
  start.
• 3:12
  Dave,
• 3:12
  if
• 3:13
  you
• 3:13
  can
• 3:13
  give
• 3:13
  a
• 3:13
  little,
• 3:14
  I
• 3:15
  know
• 3:15
  that
• 3:15
  you
• 3:15
  were
• 3:15
  on
• 3:15
  previously
• 3:16
  as
• 3:16
  Jason
• 3:16
  mentioned,
• 3:17
  if
• 3:17
  you
• 3:17
  could
• 3:17
  give
• 3:17
  a
• 3:17
  little
• 3:17
  background
• 3:18
  to
• 3:18
  yourself
• 3:18
  again,
• 3:18
  just
• 3:19
  kind
• 3:19
  of
• 3:19
  refresher
• 3:19
  for
• 3:20
  everybody,
• 3:20
  that'd
• 3:20
  be
• 3:21
  very
• 3:21
  helpful.
• 3:23
  Yeah,
• 3:23
  good
• 3:24
  to
• 3:24
  be
• 3:24
  on
• 3:24
  again
• 3:25
  different
• 3:26
  circumstances.
• 3:27
  Important
• 3:27
  topic
• 3:28
  I've
• 3:29
  been
• 3:29
  doing.
• 3:30
  We'll
• 3:31
  call
• 3:31
  it
• 3:31
  US
• 3:31
  to
• 3:31
  Canada,
• 3:32
  US
• 3:32
  outbound
• 3:32
  parcel
• 3:33
  logistics
• 3:33
  cross
• 3:34
  border.
• 3:34
  For
• 3:35
  about
• 3:35
  25
• 3:36
  years
• 3:36
  I've
• 3:36
  worked
• 3:36
  for
• 3:37
  integrated
• 3:37
  couriers
• 3:39
  consolidators,
• 3:40
  built
• 3:40
  and
• 3:40
  sold
• 3:41
  my
• 3:41
  own
• 3:41
  company
• 3:41
  have
• 3:42
  rebooted
• 3:43
  with
• 3:43
  this
• 3:43
  joint
• 3:43
  venture
• 3:44
  with
• 3:44
  Asendia
• 3:45
  Post
• 3:46
  Covid.
• 3:46
  Really
• 3:47
  taking
• 3:48
  a
• 3:48
  devolving
• 3:49
  market
• 3:50
  during
• 3:50
  that
• 3:50
  disruption
• 3:51
  and
• 3:51
  bringing
• 3:51
  it
• 3:52
  back
• 3:52
  to
• 3:52
  where
• 3:53
  it
• 3:53
  should
• 3:53
  be
• 3:53
  in
• 3:53
  terms
• 3:53
  of
• 3:54
  service
• 3:54
  quality,
• 3:55
  costs
• 3:56
  and
• 3:56
  the
• 3:56
  like.
• 3:57
  It's
• 3:57
  been
• 3:58
  a
• 3:58
  fantastic
• 3:58
  two
• 3:59
  and
• 3:59
  a
• 3:59
  half
• 3:59
  years,
• 3:59
  three
• 3:59
  years
• 4:00
  here
• 4:00
  with
• 4:00
  Asendia
• 4:01
  building
• 4:01
  out
• 4:02
  from
• 4:03
  a
• 4:03
  very
• 4:04
  good
• 4:04
  starting
• 4:05
  point
• 4:05
  with
• 4:06
  the
• 4:06
  infrastructure
• 4:07
  in
• 4:07
  the
• 4:07
  global
• 4:07
  network
• 4:07
  that
• 4:08
  Asendia
• 4:08
  has.
• 4:10
  My
• 4:10
  goal
• 4:11
  effectively
• 4:11
  is
• 4:11
  to
• 4:12
  sell
• 4:13
  into
• 4:14
  and
• 4:15
  build
• 4:15
  the
• 4:15
  northbound
• 4:16
  network
• 4:17
  that
• 4:17
  we
• 4:17
  have
• 4:18
  developed
• 4:19
  to
• 4:19
  us
• 4:20
  merchants
• 4:20
  looking
• 4:20
  to
• 4:21
  improve
• 4:21
  their
• 4:22
  customers
• 4:22
  experience
• 4:23
  to
• 4:23
  Canada.
• 4:24
  And
• 4:25
  again,
• 4:25
  I
• 4:25
  can
• 4:25
  go
• 4:25
  into
• 4:26
  as
• 4:26
  much
• 4:26
  detail
• 4:26
  as
• 4:26
  you
• 4:26
  want
• 4:27
  during
• 4:27
  the
• 4:27
  podcast,
• 4:28
  but
• 4:29
  we're
• 4:30
  building
• 4:30
  and
• 4:30
  we're
• 4:31
  growing.
• 4:33
  We
• 4:33
  have
• 4:33
  seven
• 4:33
  facilities
• 4:34
  in
• 4:34
  Canada,
• 4:35
  two
• 4:35
  in
• 4:35
  the
• 4:35
  states
• 4:36
  to
• 4:36
  complement
• 4:37
  the
• 4:37
  five
• 4:37
  or
• 4:37
  six
• 4:38
  that
• 4:38
  Asendia
• 4:38
  has
• 4:39
  Middle
• 4:39
  Mile
• 4:40
  Trucking
• 4:40
  Network.
• 4:40
  And
• 4:41
  we're
• 4:41
  moving
• 4:42
  millions
• 4:42
  and
• 4:42
  millions
• 4:42
  of
• 4:42
  parcels
• 4:43
  a
• 4:43
  year.
• 4:44
  Perfect.
• 4:46
  Sounds
• 4:46
  like
• 4:46
  there's
• 4:46
  gonna
• 4:47
  be
• 4:47
  a
• 4:47
  lot
• 4:47
  to
• 4:47
  talk
• 4:47
  about
• 4:47
  there.
• 4:48
  Okay,
• 4:49
  Tom
• 4:49
  Foley,
• 4:51
  Tomahawk.
• 4:52
  Can
• 4:52
  you
• 4:52
  give
• 4:53
  us
• 4:53
  a
• 4:53
  little,
• 4:53
  little
• 4:54
  background
• 4:54
  please?
• 4:56
  Well,
• 4:57
  on
• 4:57
  the
• 4:57
  nickname
• 4:57
  Tomahawk,
• 4:58
  that
• 4:58
  was
• 4:58
  when
• 4:58
  we
• 4:59
  were
• 4:59
  playing
• 4:59
  golf
• 4:59
  and
• 4:59
  I
• 4:59
  hit
• 5:00
  the
• 5:00
  ball
• 5:00
  straight
• 5:00
  into
• 5:00
  the
• 5:01
  woods.
• 5:01
  So
• 5:01
  somebody
• 5:02
  said
• 5:02
  hey
• 5:02
  Tomahawk
• 5:03
  and
• 5:03
  it's
• 5:03
  stuck.
• 5:04
  So
• 5:04
  but
• 5:05
  hi
• 5:05
  everybody,
• 5:05
  my
• 5:05
  name
• 5:06
  is
• 5:06
  Tom
• 5:06
  Foley.
• 5:07
  I
• 5:08
  really
• 5:08
  appreciate
• 5:08
  you
• 5:09
  inviting
• 5:09
  me
• 5:09
  onto
• 5:10
  it
• 5:10
  and
• 5:10
  also
• 5:10
  being
• 5:10
  the.
• 5:11
  This
• 5:11
  is
• 5:11
  the
• 5:11
  first
• 5:12
  one
• 5:12
  of
• 5:12
  the
• 5:12
  year.
• 5:12
  It's
• 5:12
  a
• 5:12
  great
• 5:13
  thing.
• 5:13
  I
• 5:14
  think
• 5:14
  it's
• 5:14
  a
• 5:14
  good
• 5:14
  topic,
• 5:15
  a
• 5:15
  very
• 5:15
  good
• 5:15
  topic
• 5:16
  considering
• 5:17
  what
• 5:17
  went
• 5:17
  through
• 5:18
  and
• 5:18
  still
• 5:19
  kind
• 5:19
  of
• 5:19
  going
• 5:19
  through.
• 5:20
  We'll
• 5:20
  chat
• 5:20
  about
• 5:20
  that
• 5:20
  later.
• 5:21
  But
• 5:22
  my
• 5:22
  role
• 5:22
  at
• 5:22
  Asendia,
• 5:23
  I've
• 5:24
  been
• 5:24
  here
• 5:24
  for
• 5:25
  about
• 5:25
  11
• 5:25
  years
• 5:25
  with
• 5:26
  GlobeGistics,
• 5:27
  Asendia.
• 5:28
  Prior
• 5:28
  to
• 5:28
  that,
• 5:29
  I
• 5:29
  was
• 5:29
  with
• 5:29
  the
• 5:29
  federal
• 5:30
  government
• 5:30
  and
• 5:30
  the
• 5:30
  U.S.
• 5:31
  postal
• 5:31
  Service
• 5:31
  for
• 5:31
  30
• 5:32
  years,
• 5:32
  32
• 5:33
  actually,
• 5:34
  and
• 5:35
  we're
• 5:35
  about
• 5:35
  the
• 5:35
  last
• 5:36
  12
• 5:36
  of
• 5:36
  it
• 5:36
  is
• 5:36
  where
• 5:36
  I
• 5:37
  worked
• 5:37
  at
• 5:37
  USPS
• 5:38
  headquarters
• 5:39
  in
• 5:39
  Washington,
• 5:40
  D.C.
• 5:40
  where
• 5:40
  I
• 5:40
  managed
• 5:41
  all
• 5:41
  their
• 5:41
  products
• 5:41
  and
• 5:42
  their
• 5:42
  sales
• 5:43
  teams.
• 5:44
  So
• 5:45
  very,
• 5:45
  very
• 5:45
  active
• 5:45
  in
• 5:46
  the
• 5:46
  international
• 5:46
  space
• 5:48
  for
• 5:48
  Accendia.
• 5:49
  I
• 5:49
  manage
• 5:50
  postal
• 5:50
  relations
• 5:51
  and
• 5:51
  government
• 5:51
  relations,
• 5:52
  but
• 5:52
  I
• 5:53
  also
• 5:53
  manage
• 5:53
  a
• 5:53
  team
• 5:54
  of
• 5:54
  seven
• 5:54
  account
• 5:55
  managers
• 5:55
  that
• 5:55
  manage
• 5:56
  some
• 5:56
  very
• 5:56
  large
• 5:56
  accounts
• 5:57
  for
• 5:57
  us.
• 5:57
  And
• 5:58
  I
• 5:58
  also
• 5:58
  manage
• 5:59
  some
• 5:59
  very
• 5:59
  large
• 6:00
  accounts
• 6:01
  myself
• 6:01
  personally.
• 6:02
  So
• 6:03
  in
• 6:03
  addition
• 6:04
  to
• 6:04
  that,
• 6:04
  I'm
• 6:04
  also
• 6:04
  the
• 6:05
  chairman
• 6:05
  of
• 6:05
  imag,
• 6:06
  which
• 6:06
  is
• 6:06
  the
• 6:06
  International
• 6:07
  Mails
• 6:07
  Advisory
• 6:08
  Group.
• 6:08
  Many
• 6:09
  of
• 6:09
  you
• 6:09
  listening
• 6:09
  may
• 6:09
  have
• 6:10
  heard
• 6:10
  about
• 6:10
  IMAG.
• 6:10
  We've
• 6:11
  been
• 6:11
  around
• 6:11
  since
• 6:12
  1997.
• 6:13
  I've
• 6:13
  been
• 6:13
  the
• 6:14
  chairman
• 6:14
  for
• 6:14
  the
• 6:14
  last
• 6:15
  10
• 6:15
  years.
• 6:16
  I
• 6:17
  guess
• 6:17
  nobody
• 6:17
  wants
• 6:17
  to
• 6:18
  kick
• 6:18
  me
• 6:18
  out.
• 6:18
  But
• 6:20
  we
• 6:21
  provide
• 6:21
  some
• 6:21
  really
• 6:22
  good
• 6:22
  information
• 6:23
  to
• 6:23
  the
• 6:23
  mailing
• 6:24
  industry.
• 6:25
  We
• 6:25
  have
• 6:25
  consolidators,
• 6:26
  we
• 6:26
  have
• 6:27
  marketers,
• 6:27
  we
• 6:27
  have
• 6:27
  vendors,
• 6:29
  all
• 6:29
  international
• 6:30
  mailing
• 6:30
  organizations.
• 6:31
  We
• 6:31
  have
• 6:32
  the
• 6:32
  PC
• 6:32
  postage
• 6:33
  vendors.
• 6:33
  They're
• 6:33
  all
• 6:33
  members
• 6:34
  of
• 6:34
  the
• 6:34
  iMed
• 6:35
  Group.
• 6:36
  We
• 6:36
  have
• 6:36
  weekly
• 6:37
  calls.
• 6:38
  We
• 6:38
  provide
• 6:38
  a
• 6:38
  lot
• 6:38
  of
• 6:39
  information.
• 6:39
  And
• 6:41
  one
• 6:41
  of
• 6:41
  our
• 6:41
  members
• 6:42
  is
• 6:42
  the
• 6:42
  U.S.
• 6:42
  postal
• 6:43
  Service.
• 6:43
  So
• 6:44
  we
• 6:44
  have
• 6:44
  the
• 6:44
  direct
• 6:45
  line
• 6:45
  to
• 6:45
  the
• 6:45
  top
• 6:45
  folks
• 6:46
  at
• 6:46
  the
• 6:46
  usps,
• 6:47
  plus,
• 6:48
  of
• 6:48
  course,
• 6:48
  with
• 6:48
  contact.
• 6:49
  So.
• 6:49
  So
• 6:50
  it's
• 6:50
  a,
• 6:50
  it's
• 6:50
  a
• 6:50
  good.
• 6:51
  It's
• 6:51
  a
• 6:51
  good
• 6:51
  organization
• 6:52
  and
• 6:52
  it's
• 6:52
  a
• 6:52
  great
• 6:53
  way
• 6:53
  to
• 6:53
  get
• 6:53
  information
• 6:54
  ourselves
• 6:55
  and
• 6:55
  then
• 6:55
  get
• 6:55
  it
• 6:56
  out
• 6:56
  to
• 6:56
  the
• 6:56
  community.
• 6:57
  So
• 6:58
  that's,
• 6:58
  that's
• 6:59
  kind
• 6:59
  of
• 6:59
  what
• 6:59
  my
• 6:59
  role
• 6:59
  is
• 7:00
  here.
• 7:00
  So
• 7:01
  just,
• 7:01
  just
• 7:01
  that,
• 7:01
  Tom.
• 7:02
  Huh?
• 7:02
  Just
• 7:02
  that
• 7:03
  little
• 7:03
  bit
• 7:03
  there.
• 7:04
  That's
• 7:04
  it.
• 7:04
  Just
• 7:04
  a
• 7:04
  little
• 7:05
  bit.
• 7:05
  Just
• 7:06
  a
• 7:06
  little
• 7:06
  bit
• 7:06
  here
• 7:06
  and
• 7:06
  there.
• 7:07
  No
• 7:07
  big
• 7:07
  deal.
• 7:09
  All
• 7:09
  right,
• 7:10
  well,
• 7:10
  I
• 7:10
  think
• 7:10
  without.
• 7:11
  Let's
• 7:12
  just
• 7:12
  knock
• 7:13
  the
• 7:13
  rust
• 7:13
  off
• 7:13
  the
• 7:14
  brakes
• 7:14
  here
• 7:14
  and
• 7:14
  get
• 7:15
  right
• 7:15
  into
• 7:15
  it.
• 7:15
  So
• 7:17
  I
• 7:17
  have,
• 7:18
  you
• 7:18
  know,
• 7:18
  we,
• 7:19
  especially
• 7:19
  for
• 7:19
  the
• 7:19
  viewers
• 7:19
  and
• 7:20
  listeners,
• 7:20
  we
• 7:20
  have
• 7:20
  some
• 7:20
  talking
• 7:21
  points
• 7:21
  to
• 7:21
  go
• 7:21
  over,
• 7:21
  but
• 7:21
  we
• 7:21
  really
• 7:22
  want
• 7:22
  today
• 7:22
  to
• 7:22
  be
• 7:22
  focused
• 7:23
  on
• 7:23
  being
• 7:23
  educational.
• 7:24
  It
• 7:25
  was
• 7:26
  the
• 7:26
  period
• 7:26
  of
• 7:27
  the
• 7:27
  Canada
• 7:27
  Post
• 7:27
  work
• 7:28
  stoppage,
• 7:28
  so
• 7:29
  it
• 7:29
  lasted,
• 7:29
  you
• 7:29
  know,
• 7:30
  approximately
• 7:30
  32
• 7:31
  calendar
• 7:31
  days.
• 7:31
  But
• 7:32
  it
• 7:32
  goes
• 7:32
  beyond
• 7:32
  that,
• 7:33
  too.
• 7:33
  We're
• 7:34
  going
• 7:34
  to
• 7:34
  talk
• 7:34
  today
• 7:34
  about,
• 7:35
  you
• 7:35
  know,
• 7:36
  where
• 7:36
  did
• 7:36
  that
• 7:36
  kind
• 7:36
  of
• 7:36
  come
• 7:37
  from,
• 7:37
  how
• 7:37
  did
• 7:37
  it
• 7:38
  come
• 7:38
  to
• 7:38
  fruition,
• 7:40
  the
• 7:41
  day
• 7:41
  that
• 7:41
  it
• 7:41
  happened
• 7:42
  and
• 7:42
  things
• 7:42
  that
• 7:42
  happened
• 7:43
  in
• 7:43
  between
• 7:43
  during
• 7:43
  the
• 7:44
  work
• 7:44
  stoppage,
• 7:44
  as
• 7:44
  well
• 7:45
  as
• 7:45
  some
• 7:45
  of
• 7:45
  the
• 7:45
  backlog
• 7:46
  issues.
• 7:46
  We're
• 7:47
  Going
• 7:47
  to
• 7:47
  talk
• 7:47
  a
• 7:47
  little
• 7:47
  bit
• 7:47
  about
• 7:48
  service
• 7:48
  interruption,
• 7:49
  service
• 7:50
  experiences
• 7:51
  and
• 7:51
  then
• 7:51
  we're
• 7:51
  going
• 7:51
  to
• 7:52
  talk
• 7:52
  about,
• 7:52
  we
• 7:53
  will
• 7:53
  be
• 7:53
  talking
• 7:53
  about
• 7:54
  some
• 7:54
  of
• 7:54
  the
• 7:54
  things
• 7:54
  Asendia
• 7:55
  has
• 7:55
  done
• 7:56
  to
• 7:56
  really
• 7:57
  get
• 7:57
  ahead
• 7:58
  as
• 7:58
  wellastalkaboutourown
• 7:59
  Canadiandeliverynetwork,asDavementioned,
• 8:01
  andhowwewereableto
• 8:03
  reallyhelp
• 8:03
  circumventsomeofthesedelaysandgetridofsomeofthathurtandpainthatwascausedbythisstrike
• 8:08
  andworkstoppage.Andthenthere's,youknow,there'sgoingto
• 8:11
  beawholebunch
• 8:11
  ofop
• 8:12
  edinbetween.
• 8:12
  Hopefullyourlovelyproducers
• 8:14
  willdoabunchof
• 8:15
  wonderfuleditingto
• 8:16
  makethismakesensefor
• 8:17
  everybody.Butbuckle
• 8:18
  up,we're
• 8:19
  goingtogetstarted.So,okay,I'mgoingtostart
• 8:22
  with.Ilovefacts,statistics,hardnumbers.It'sgreat
• 8:26
  talkingpointstoget
• 8:27
  usstarted.So
• 8:27
  herewego.So
• 8:29
  we'llstartthiswayandthenwe'llbreakin.And
• 8:31
  Jason,afterIgetdonewithmy
• 8:33
  little
• 8:34
  threecursiveparagraphherespiel,ifyouwanttojump
• 8:37
  inbeforewe.Wehanditoffto
• 8:38
  anybody,
• 8:39
  that'd
• 8:39
  beperfectly
• 8:39
  fine.
• 8:40
  So.
• 8:41
  Okay.
• 8:41
  Canada
• 8:42
  Post
• 8:42
  workers
• 8:42
  went
• 8:43
  on
• 8:43
  strike
• 8:43
  November
• 8:44
  15,
• 8:45
  2024.
• 8:46
  Strike
• 8:46
  shut
• 8:46
  down
• 8:46
  carrier
• 8:47
  operations
• 8:47
  entirely
• 8:48
  throughout
• 8:48
  Canada.
• 8:49
  The
• 8:49
  work
• 8:49
  stoppage
• 8:50
  is
• 8:50
  what
• 8:50
  they're
• 8:50
  calling
• 8:51
  it
• 8:51
  in
• 8:51
  the
• 8:51
  news
• 8:51
  and
• 8:51
  such
• 8:52
  came
• 8:52
  after
• 8:52
  it
• 8:53
  was
• 8:53
  Canada
• 8:53
  Post
• 8:53
  Field
• 8:54
  to
• 8:54
  reach
• 8:54
  new
• 8:54
  contract
• 8:54
  agreements
• 8:55
  with
• 8:55
  the
• 8:55
  cupw,
• 8:56
  which
• 8:56
  is
• 8:56
  the
• 8:58
  Canadian
• 8:58
  Union
• 8:58
  of
• 8:59
  Postal
• 8:59
  Workers,
• 9:00
  represents
• 9:00
  more
• 9:01
  than
• 9:01
  55,000
• 9:02
  of
• 9:02
  the
• 9:02
  carrier's
• 9:03
  employees.
• 9:04
  So
• 9:04
  those
• 9:04
  negotiations,
• 9:05
  I
• 9:06
  guess
• 9:06
  from
• 9:06
  what
• 9:06
  I
• 9:07
  read,
• 9:07
  and
• 9:07
  this
• 9:07
  is
• 9:07
  all
• 9:08
  I'm
• 9:08
  going
• 9:08
  off
• 9:08
  of
• 9:08
  and
• 9:08
  maybe
• 9:09
  Tom
• 9:09
  can
• 9:09
  talk
• 9:09
  more
• 9:09
  about
• 9:10
  this.
• 9:10
  I'm
• 9:10
  not
• 9:10
  sure.
• 9:11
  They
• 9:11
  started
• 9:11
  supposedly
• 9:12
  in
• 9:12
  November
• 9:12
  of
• 9:12
  2023.
• 9:14
  So
• 9:14
  we're
• 9:14
  now
• 9:15
  talking
• 9:15
  about
• 9:15
  November
• 9:15
  of
• 9:15
  2024.
• 9:17
  Outside
• 9:18
  of
• 9:18
  speculation,
• 9:20
  negotiations
• 9:21
  and
• 9:21
  mediation
• 9:22
  did
• 9:22
  not
• 9:22
  progress
• 9:23
  to
• 9:23
  what
• 9:24
  we
• 9:24
  call
• 9:24
  mutually
• 9:24
  acceptable
• 9:25
  position.
• 9:26
  And
• 9:26
  so
• 9:26
  that
• 9:26
  resulted
• 9:27
  in
• 9:27
  the
• 9:27
  work
• 9:27
  stoppage
• 9:28
  lasting
• 9:28
  from
• 9:29
  Friday,
• 9:29
  November
• 9:29
  15,
• 9:30
  2024
• 9:31
  to
• 9:31
  the
• 9:31
  mandated
• 9:32
  return
• 9:32
  to
• 9:32
  work,
• 9:33
  which
• 9:33
  is
• 9:33
  effective
• 9:34
  Tuesday,
• 9:34
  December
• 9:35
  17,
• 9:36
  2024,
• 9:37
  which
• 9:38
  is
• 9:38
  approximately
• 9:38
  calendar
• 9:39
  32
• 9:40
  days.
• 9:40
  And
• 9:40
  then
• 9:41
  for
• 9:41
  clarification,
• 9:42
  the
• 9:42
  Minister
• 9:42
  of
• 9:42
  Labor
• 9:43
  and
• 9:43
  Canada
• 9:44
  Industrial
• 9:44
  Relations
• 9:45
  Board
• 9:45
  issued
• 9:45
  the
• 9:46
  ruling
• 9:46
  ordering
• 9:46
  employees
• 9:47
  to
• 9:47
  return
• 9:47
  to
• 9:47
  work.
• 9:48
  So,
• 9:48
  Jason,
• 9:49
  do
• 9:49
  you
• 9:49
  have
• 9:49
  anything
• 9:50
  that
• 9:50
  you
• 9:50
  want
• 9:50
  to
• 9:50
  add
• 9:50
  in
• 9:50
  terms
• 9:51
  of
• 9:51
  just
• 9:51
  those
• 9:51
  facts,
• 9:51
  that
• 9:52
  timeline.
• 9:53
  No,
• 9:53
  just,
• 9:53
  just.
• 9:54
  I
• 9:54
  think
• 9:54
  it's
• 9:54
  a
• 9:54
  really
• 9:54
  important
• 9:55
  detail
• 9:55
  for,
• 9:55
  for
• 9:55
  people
• 9:56
  to
• 9:56
  understand
• 9:56
  is
• 9:57
  that
• 9:57
  this
• 9:57
  is
• 9:57
  not
• 9:57
  over.
• 9:57
  We
• 9:58
  haven't
• 9:58
  seen
• 9:58
  the
• 9:58
  end
• 9:58
  of
• 9:59
  this
• 9:59
  yet.
• 9:59
  This
• 9:59
  is
• 10:00
  like
• 10:00
  they
• 10:01
  call
• 10:01
  starting
• 10:01
  out
• 10:02
  bad
• 10:02
  news.
• 10:02
  Jason,
• 10:02
  we're
• 10:02
  going
• 10:03
  right
• 10:03
  to
• 10:03
  bad
• 10:03
  news
• 10:03
  right
• 10:04
  here.
• 10:04
  Right
• 10:04
  too.
• 10:04
  Right.
• 10:05
  Okay.
• 10:05
  Okay.
• 10:06
  Yeah.
• 10:06
  They.
• 10:07
  This
• 10:07
  is
• 10:07
  a
• 10:07
  timeout,
• 10:08
  right?
• 10:08
  This
• 10:08
  is
• 10:08
  A
• 10:09
  get
• 10:09
  everyone
• 10:09
  back
• 10:10
  in
• 10:10
  the,
• 10:10
  in
• 10:10
  into
• 10:10
  work.
• 10:11
  Let's
• 10:11
  get
• 10:12
  the
• 10:12
  peak
• 10:12
  period,
• 10:12
  which
• 10:13
  is
• 10:13
  the
• 10:13
  most
• 10:13
  important
• 10:14
  time
• 10:14
  for
• 10:14
  a
• 10:14
  lot
• 10:14
  of
• 10:14
  retailers.
• 10:15
  Let's
• 10:16
  get
• 10:16
  this
• 10:16
  stuff
• 10:16
  moving
• 10:17
  and
• 10:17
  then,
• 10:17
  you
• 10:18
  know,
• 10:18
  after
• 10:18
  a
• 10:18
  certain
• 10:18
  amount
• 10:19
  of
• 10:19
  time
• 10:19
  we'll
• 10:19
  come
• 10:19
  back
• 10:20
  to
• 10:20
  the
• 10:20
  table
• 10:20
  and
• 10:20
  start
• 10:21
  these
• 10:21
  negotiations
• 10:22
  up
• 10:22
  again
• 10:22
  and
• 10:22
  maybe
• 10:23
  come
• 10:23
  to
• 10:23
  a
• 10:23
  long
• 10:23
  term.
• 10:24
  This
• 10:24
  is
• 10:25
  not
• 10:25
  something
• 10:25
  that
• 10:25
  we've
• 10:25
  seen
• 10:26
  the
• 10:26
  end
• 10:26
  of
• 10:26
  yet.
• 10:27
  And,
• 10:27
  and,
• 10:28
  and
• 10:28
  I
• 10:28
  do.
• 10:28
  That's
• 10:29
  why
• 10:29
  I
• 10:30
  believe
• 10:30
  it's
• 10:30
  so
• 10:30
  important
• 10:30
  for
• 10:31
  us
• 10:31
  to
• 10:31
  talk
• 10:31
  about
• 10:31
  it
• 10:31
  now
• 10:32
  because
• 10:32
  there
• 10:33
  are
• 10:33
  things
• 10:34
  that
• 10:34
  we
• 10:34
  are
• 10:34
  able
• 10:34
  to
• 10:34
  do
• 10:35
  to
• 10:35
  help
• 10:35
  people
• 10:35
  get
• 10:36
  through
• 10:36
  that
• 10:36
  if
• 10:36
  it
• 10:36
  were
• 10:37
  to
• 10:37
  happen
• 10:37
  again
• 10:38
  that
• 10:38
  maybe
• 10:39
  they
• 10:39
  didn't
• 10:39
  know
• 10:39
  about
• 10:39
  the
• 10:40
  first
• 10:40
  time,
• 10:40
  but
• 10:40
  they
• 10:40
  can
• 10:41
  take
• 10:41
  advantage
• 10:41
  of
• 10:41
  now.
• 10:42
  And
• 10:42
  yeah,
• 10:43
  there
• 10:43
  are
• 10:43
  definitely
• 10:44
  more
• 10:44
  to
• 10:45
  come
• 10:45
  on
• 10:45
  this
• 10:45
  and
• 10:45
  that's
• 10:45
  why
• 10:46
  we're,
• 10:46
  we're
• 10:46
  so,
• 10:47
  you
• 10:47
  know,
• 10:47
  blessed
• 10:47
  on
• 10:48
  our
• 10:48
  side
• 10:48
  to
• 10:48
  have
• 10:48
  Dave
• 10:49
  and
• 10:49
  Tom
• 10:49
  here
• 10:49
  to,
• 10:50
  to
• 10:50
  help
• 10:50
  guide
• 10:50
  us
• 10:50
  through
• 10:51
  what,
• 10:51
  uh,
• 10:51
  what
• 10:51
  surely
• 10:52
  will
• 10:52
  be
• 10:52
  another
• 10:53
  round
• 10:53
  of
• 10:54
  hurt
• 10:54
  on
• 10:54
  E
• 10:54
  Retailers
• 10:55
  if,
• 10:56
  if
• 10:56
  they
• 10:56
  haven't
• 10:56
  figured
• 10:56
  this
• 10:57
  stuff
• 10:57
  out
• 10:57
  the
• 10:57
  first
• 10:57
  time.
• 10:59
  I'm
• 10:59
  with
• 10:59
  you.
• 10:59
  Yeah,
• 11:00
  yeah,
• 11:01
  go
• 11:01
  ahead.
• 11:01
  Let's
• 11:01
  hope
• 11:01
  they
• 11:02
  do.
• 11:02
  Let's
• 11:02
  hope
• 11:02
  they
• 11:03
  do.
• 11:03
  I
• 11:03
  mean,
• 11:03
  you
• 11:03
  know,
• 11:04
  they
• 11:04
  talked
• 11:04
  about
• 11:04
  this
• 11:05
  for,
• 11:05
  like
• 11:05
  you
• 11:05
  said,
• 11:05
  over
• 11:06
  a
• 11:06
  year.
• 11:06
  I
• 11:07
  think
• 11:07
  everybody
• 11:07
  was
• 11:08
  kind
• 11:08
  of
• 11:08
  hoping,
• 11:08
  I
• 11:08
  know,
• 11:08
  Dave,
• 11:09
  you.
• 11:09
  And
• 11:10
  I
• 11:10
  told.
• 11:10
  I
• 11:10
  really
• 11:11
  thought
• 11:11
  that
• 11:11
  they
• 11:11
  were
• 11:11
  going
• 11:11
  to
• 11:11
  have
• 11:12
  some
• 11:12
  kind
• 11:12
  of
• 11:12
  sporadic
• 11:12
  strikes
• 11:13
  and
• 11:13
  rolling
• 11:13
  strikes
• 11:14
  and
• 11:14
  rolling
• 11:15
  work
• 11:15
  action
• 11:16
  like
• 11:16
  they
• 11:16
  did
• 11:16
  the
• 11:16
  last
• 11:17
  time.
• 11:17
  I
• 11:17
  don't
• 11:17
  remember
• 11:17
  what
• 11:18
  year
• 11:18
  it
• 11:18
  was.
• 11:18
  Dave,
• 11:18
  you
• 11:18
  might
• 11:19
  remember
• 11:19
  what
• 11:19
  year
• 11:19
  that
• 11:20
  was,
• 11:20
  but
• 11:21
  we
• 11:21
  thought,
• 11:21
  assumed
• 11:22
  and
• 11:22
  I
• 11:22
  think.
• 11:23
  Okay,
• 11:24
  yeah,
• 11:25
  and
• 11:25
  I
• 11:25
  think
• 11:26
  everybody
• 11:26
  kind
• 11:26
  of
• 11:26
  assumed
• 11:26
  that
• 11:27
  that
• 11:27
  was
• 11:27
  what
• 11:27
  was
• 11:27
  going
• 11:27
  to
• 11:28
  happen.
• 11:28
  And
• 11:29
  then
• 11:29
  all
• 11:30
  the,
• 11:30
  all
• 11:30
  the,
• 11:30
  all
• 11:31
  the
• 11:31
  calls
• 11:31
  I
• 11:31
  was
• 11:31
  on,
• 11:32
  even,
• 11:32
  even
• 11:32
  what
• 11:32
  was
• 11:32
  told
• 11:33
  to
• 11:33
  the
• 11:33
  universe,
• 11:34
  the
• 11:34
  upu,
• 11:34
  the
• 11:35
  Universal
• 11:35
  Postal
• 11:36
  Unit,
• 11:36
  they
• 11:36
  were
• 11:36
  kind
• 11:36
  of
• 11:37
  told
• 11:37
  the
• 11:37
  same
• 11:37
  thing,
• 11:37
  kind
• 11:37
  of
• 11:38
  led
• 11:38
  in
• 11:38
  that
• 11:38
  direction
• 11:39
  and
• 11:39
  then
• 11:39
  boom,
• 11:40
  it
• 11:40
  just
• 11:40
  went
• 11:41
  nationwide
• 11:42
  and
• 11:42
  it
• 11:42
  was,
• 11:43
  it
• 11:43
  was
• 11:44
  horrible.
• 11:44
  I
• 11:45
  mean,
• 11:45
  it
• 11:45
  was
• 11:45
  really
• 11:45
  tough.
• 11:46
  So
• 11:47
  Canada
• 11:48
  is
• 11:48
  the
• 11:49
  second
• 11:50
  largest
• 11:51
  country
• 11:52
  by
• 11:52
  land
• 11:52
  mass
• 11:53
  and
• 11:53
  the
• 11:53
  second.
• 11:56
  I.
• 11:56
  Guess,
• 11:57
  least
• 11:57
  densely
• 11:58
  populated
• 11:58
  country.
• 11:59
  I
• 11:59
  think
• 11:59
  it's
• 11:59
  Russia
• 12:00
  on
• 12:00
  land
• 12:01
  mass
• 12:01
  and
• 12:01
  I
• 12:01
  think
• 12:01
  it's
• 12:02
  Australia
• 12:02
  by,
• 12:02
  by
• 12:03
  density,
• 12:03
  population
• 12:04
  density.
• 12:06
  We're
• 12:06
  talking
• 12:06
  about
• 12:07
  a
• 12:07
  lot
• 12:07
  of
• 12:07
  area,
• 12:09
  not
• 12:09
  a
• 12:09
  great
• 12:09
  time
• 12:10
  of
• 12:10
  year
• 12:10
  to
• 12:10
  go
• 12:11
  on
• 12:11
  strike.
• 12:12
  People,
• 12:13
  businesses,
• 12:14
  small,
• 12:14
  medium
• 12:15
  and
• 12:15
  large,
• 12:15
  depend
• 12:15
  on
• 12:16
  the
• 12:16
  postal
• 12:16
  service
• 12:17
  to
• 12:17
  cover
• 12:18
  some
• 12:18
  very
• 12:18
  difficult
• 12:19
  terrain
• 12:20
  and
• 12:20
  geographies,
• 12:21
  some
• 12:21
  really
• 12:21
  important
• 12:22
  functions
• 12:23
  in
• 12:23
  the
• 12:24
  Canadian
• 12:24
  economy.
• 12:25
  And
• 12:25
  I
• 12:26
  pretty
• 12:26
  much
• 12:27
  fell
• 12:27
  off
• 12:27
  my
• 12:27
  chair
• 12:28
  when
• 12:28
  they
• 12:28
  actually
• 12:28
  went
• 12:29
  on
• 12:29
  strike.
• 12:29
  I
• 12:30
  would
• 12:30
  have
• 12:31
  lost
• 12:31
  a
• 12:31
  lot
• 12:31
  of
• 12:31
  money
• 12:31
  if
• 12:31
  I
• 12:32
  were
• 12:32
  betting
• 12:32
  that
• 12:33
  this
• 12:33
  would
• 12:34
  not
• 12:34
  have
• 12:34
  happened
• 12:34
  this
• 12:34
  way.
• 12:35
  As
• 12:35
  Tom
• 12:35
  said,
• 12:36
  A
• 12:36
  rolling
• 12:36
  strike,
• 12:37
  a
• 12:38
  variety
• 12:38
  of
• 12:38
  other
• 12:39
  ways
• 12:40
  to
• 12:40
  have
• 12:41
  semi
• 12:42
  work
• 12:42
  stoppage
• 12:42
  without
• 12:43
  complete
• 12:43
  work
• 12:43
  work
• 12:44
  stoppage.
• 12:45
  So
• 12:45
  the
• 12:45
  impact
• 12:46
  that
• 12:46
  we
• 12:46
  felt
• 12:47
  was
• 12:47
  unprecedented
• 12:48
  in
• 12:48
  my
• 12:48
  25
• 12:49
  years
• 12:49
  doing
• 12:49
  this
• 12:49
  in
• 12:50
  that
• 12:51
  literally
• 12:51
  they
• 12:52
  were
• 12:52
  not
• 12:52
  accepting
• 12:52
  mail
• 12:53
  and
• 12:53
  parcels,
• 12:53
  they
• 12:53
  were
• 12:53
  not
• 12:54
  moving,
• 12:55
  they
• 12:55
  were
• 12:55
  not
• 12:55
  obviously
• 12:56
  transporting
• 12:56
  or
• 12:57
  processing.
• 12:58
  And
• 12:58
  our
• 12:59
  commitment
• 13:00
  to
• 13:00
  our
• 13:00
  customers
• 13:01
  were
• 13:01
  to
• 13:01
  get
• 13:02
  everything
• 13:03
  delivered
• 13:03
  that
• 13:04
  was
• 13:04
  humanly
• 13:04
  possible
• 13:05
  to
• 13:05
  be
• 13:05
  delivered
• 13:06
  in
• 13:06
  this
• 13:06
  extremely
• 13:07
  important
• 13:07
  time
• 13:07
  of
• 13:08
  the
• 13:08
  year.
• 13:08
  The
• 13:08
  most
• 13:08
  important
• 13:09
  time
• 13:09
  of
• 13:09
  the
• 13:09
  year.
• 13:10
  And
• 13:10
  it
• 13:10
  was
• 13:11
  challenging
• 13:11
  to
• 13:12
  say
• 13:12
  the
• 13:12
  least.
• 13:13
  Yeah.
• 13:14
  Now
• 13:14
  you
• 13:15
  were
• 13:15
  talking
• 13:15
  about
• 13:15
  impact.
• 13:16
  So
• 13:16
  one
• 13:16
  of.
• 13:17
  I've
• 13:18
  said
• 13:18
  it
• 13:18
  a
• 13:18
  bunch
• 13:18
  of
• 13:18
  times.
• 13:19
  I'm
• 13:19
  going
• 13:19
  to
• 13:19
  continue
• 13:19
  to
• 13:19
  say
• 13:20
  it
• 13:20
  on
• 13:20
  episodes.
• 13:20
  We
• 13:20
  have
• 13:21
  talking
• 13:21
  points.
• 13:21
  Right.
• 13:21
  That's
• 13:22
  how
• 13:22
  we
• 13:22
  end.
• 13:22
  But
• 13:22
  we
• 13:22
  keep
• 13:22
  things
• 13:23
  conversational.
• 13:23
  So
• 13:24
  one
• 13:24
  of
• 13:24
  the
• 13:25
  primary
• 13:25
  talking
• 13:25
  points
• 13:25
  we
• 13:26
  want
• 13:26
  to
• 13:26
  talk
• 13:26
  about
• 13:26
  today,
• 13:26
  just
• 13:27
  impact.
• 13:27
  Right.
• 13:27
  So
• 13:28
  impact
• 13:28
  to.
• 13:29
  We
• 13:29
  are
• 13:29
  as
• 13:29
  a
• 13:30
  US
• 13:30
  Based
• 13:30
  entity.
• 13:31
  Right.
• 13:31
  We
• 13:31
  have
• 13:32
  facilities,
• 13:32
  of
• 13:32
  course,
• 13:32
  like
• 13:33
  Dave
• 13:33
  mentioned
• 13:33
  in
• 13:33
  Canada
• 13:34
  too.
• 13:34
  But
• 13:34
  we're
• 13:34
  talking
• 13:35
  from
• 13:35
  our
• 13:35
  perspective
• 13:35
  and
• 13:35
  from
• 13:36
  hopefully
• 13:37
  and
• 13:37
  most
• 13:37
  likely
• 13:38
  your
• 13:38
  perspective
• 13:38
  as
• 13:38
  a
• 13:39
  shipper
• 13:39
  or
• 13:39
  brand
• 13:39
  or
• 13:40
  somebody
• 13:40
  that's
• 13:41
  in
• 13:41
  the
• 13:41
  United
• 13:41
  States,
• 13:41
  that's
• 13:41
  shipping
• 13:42
  goods
• 13:42
  outside
• 13:42
  of
• 13:43
  the
• 13:43
  United
• 13:43
  States.
• 13:43
  How
• 13:44
  did
• 13:44
  this,
• 13:44
  how
• 13:44
  did
• 13:45
  the
• 13:45
  Canada
• 13:45
  Post
• 13:45
  work
• 13:45
  stoppage
• 13:46
  impact
• 13:47
  you?
• 13:47
  Right.
• 13:47
  Or
• 13:48
  the
• 13:48
  viewer.
• 13:48
  Listener.
• 13:49
  So
• 13:49
  let's
• 13:49
  talk
• 13:50
  about
• 13:50
  impact.
• 13:50
  And
• 13:51
  again,
• 13:51
  I
• 13:51
  love
• 13:51
  sharing
• 13:51
  some
• 13:52
  numbers.
• 13:52
  So
• 13:52
  according
• 13:53
  according
• 13:53
  to
• 13:54
  the
• 13:54
  Canadian
• 13:55
  Federation
• 13:55
  of
• 13:55
  Independent
• 13:56
  Business,
• 13:56
  the
• 13:56
  daily
• 13:57
  cost
• 13:57
  of
• 13:57
  the
• 13:57
  strike
• 13:58
  on
• 13:58
  small
• 13:58
  and
• 13:58
  medium
• 13:59
  businesses
• 13:59
  set
• 14:00
  at
• 14:00
  approximately
• 14:00
  $100
• 14:01
  million
• 14:01
  per
• 14:02
  day,
• 14:03
  per
• 14:03
  day.
• 14:04
  Total
• 14:05
  financial
• 14:05
  hit
• 14:06
  to
• 14:06
  small
• 14:06
  firms
• 14:07
  reached
• 14:08
  nearly
• 14:08
  $1.6
• 14:08
  billion
• 14:09
  since
• 14:09
  the
• 14:09
  strike
• 14:10
  started.
• 14:10
  And
• 14:10
  the
• 14:11
  CFIB
• 14:11
  reported
• 14:12
  nearly
• 14:09
  73%
• 14:13
  of
• 14:13
  small
• 14:13
  business
• 14:13
  owners
• 14:14
  say
• 14:14
  they
• 14:15
  will
• 14:15
  be
• 14:15
  using
• 14:16
  less
• 14:16
  Canada
• 14:17
  posts
• 14:17
  in
• 14:17
  the
• 14:17
  future
• 14:18
  because
• 14:18
  of
• 14:18
  the
• 14:18
  strike.
• 14:19
  I
• 14:19
  mean,
• 14:19
  I,
• 14:20
  I
• 14:20
  understand.
• 14:21
  And
• 14:21
  just
• 14:21
  for
• 14:22
  clarification
• 14:22
  for
• 14:23
  viewers
• 14:23
  and
• 14:23
  listeners
• 14:24
  too,
• 14:24
  we're
• 14:24
  talking
• 14:25
  November
• 14:26
  15th
• 14:26
  hits,
• 14:27
  zero
• 14:27
  mail,
• 14:28
  zero
• 14:28
  parcels
• 14:29
  are
• 14:29
  being
• 14:29
  processed
• 14:29
  or
• 14:30
  delivered
• 14:30
  during
• 14:30
  the
• 14:30
  active
• 14:31
  strike.
• 14:31
  So
• 14:32
  as
• 14:32
  Dave
• 14:32
  mentioned,
• 14:33
  we're
• 14:33
  talking.
• 14:34
  One
• 14:34
  of
• 14:34
  the
• 14:34
  things
• 14:34
  I
• 14:34
  wrote
• 14:35
  down
• 14:35
  here
• 14:35
  and
• 14:35
  I
• 14:36
  have
• 14:36
  a
• 14:36
  whole
• 14:36
  bunch
• 14:36
  of
• 14:36
  things
• 14:37
  I
• 14:37
  wrote
• 14:37
  down
• 14:37
  here.
• 14:37
  But
• 14:38
  in
• 14:39
  terms
• 14:39
  of
• 14:39
  backlog
• 14:39
  and
• 14:39
  we'll
• 14:40
  get
• 14:40
  to
• 14:40
  backlog
• 14:40
  is
• 14:41
  almost
• 14:41
  a
• 14:41
  separate
• 14:41
  issue
• 14:41
  here.
• 14:42
  But
• 14:42
  just
• 14:43
  as
• 14:43
  soon
• 14:43
  as
• 14:43
  they
• 14:43
  released
• 14:44
  and
• 14:44
  started
• 14:44
  processing
• 14:45
  come,
• 14:45
  I
• 14:46
  think
• 14:46
  it
• 14:46
  was
• 14:46
  December
• 14:46
  19th,
• 14:47
  what
• 14:47
  I
• 14:47
  mentioned,
• 14:47
  approximately
• 14:48
  250,000
• 14:49
  printed
• 14:50
  passports,
• 14:50
  215,000
• 14:51
  printed
• 14:52
  passports
• 14:52
  started
• 14:52
  getting
• 14:53
  released
• 14:53
  to
• 14:53
  then
• 14:53
  be
• 14:54
  delivered
• 14:54
  to
• 14:54
  Canadians.
• 14:55
  So
• 14:55
  I
• 14:55
  mean,
• 14:55
  that's
• 14:56
  just
• 14:56
  one
• 14:56
  small
• 14:57
  area
• 14:57
  of
• 14:57
  impact,
• 14:57
  considering
• 14:58
  different
• 14:58
  things
• 14:58
  that
• 14:59
  people
• 14:59
  depend
• 14:59
  on
• 14:59
  the
• 14:59
  mail
• 15:00
  post
• 15:00
  for
• 15:00
  on
• 15:00
  a
• 15:00
  daily
• 15:00
  basis.
• 15:02
  Jason,
• 15:02
  what
• 15:02
  are
• 15:02
  your
• 15:03
  thoughts
• 15:03
  on
• 15:03
  that?
• 15:04
  Yeah,
• 15:05
  I
• 15:05
  think
• 15:05
  if
• 15:06
  you
• 15:06
  start
• 15:06
  going
• 15:06
  down
• 15:06
  the
• 15:07
  list
• 15:07
  of
• 15:07
  ways
• 15:08
  that
• 15:08
  the
• 15:08
  impact
• 15:08
  of
• 15:08
  this
• 15:09
  you
• 15:09
  know,
• 15:09
  affected
• 15:10
  people
• 15:10
  and
• 15:11
  could
• 15:11
  be
• 15:11
  anything,
• 15:11
  right?
• 15:12
  It
• 15:12
  could
• 15:12
  be,
• 15:13
  you
• 15:13
  know,
• 15:14
  public
• 15:14
  assistance
• 15:14
  checks,
• 15:15
  it
• 15:15
  could
• 15:15
  be
• 15:16
  paychecks,
• 15:17
  it
• 15:17
  could
• 15:17
  be
• 15:17
  anything.
• 15:18
  Any.
• 15:18
  You
• 15:18
  know,
• 15:19
  the
• 15:19
  number
• 15:19
  of
• 15:19
  things
• 15:20
  that
• 15:20
  people
• 15:20
  rely
• 15:21
  on,
• 15:21
  on
• 15:22
  mail
• 15:22
  service
• 15:22
  to
• 15:23
  do
• 15:23
  for
• 15:23
  their
• 15:23
  daily
• 15:24
  lives
• 15:24
  is,
• 15:25
  Is,
• 15:25
  you
• 15:25
  know,
• 15:25
  probably
• 15:26
  in
• 15:27
  the
• 15:27
  thousands.
• 15:27
  So,
• 15:28
  yeah,
• 15:28
  I
• 15:28
  think
• 15:28
  there's
• 15:29
  no
• 15:29
  shortage
• 15:29
  of
• 15:30
  ways
• 15:30
  that
• 15:30
  we
• 15:30
  could,
• 15:30
  we
• 15:31
  could
• 15:31
  talk
• 15:32
  about
• 15:32
  how
• 15:32
  people
• 15:33
  were
• 15:34
  impacted
• 15:34
  by
• 15:34
  this
• 15:35
  and,
• 15:35
  and
• 15:35
  how
• 15:35
  they
• 15:35
  stand
• 15:36
  to
• 15:36
  be
• 15:36
  impacted,
• 15:37
  you
• 15:37
  know,
• 15:37
  again,
• 15:37
  in
• 15:38
  the
• 15:38
  future.
• 15:39
  Okay.
• 15:40
  And
• 15:40
  so
• 15:40
  with
• 15:40
  that,
• 15:41
  Tom,
• 15:41
  if
• 15:41
  we
• 15:41
  talk
• 15:41
  a
• 15:42
  little
• 15:42
  bit,
• 15:42
  if
• 15:42
  we
• 15:42
  can
• 15:42
  shift
• 15:43
  a
• 15:43
  little
• 15:43
  bit
• 15:43
  to
• 15:43
  service.
• 15:43
  Right.
• 15:44
  So
• 15:44
  we're
• 15:44
  looking
• 15:44
  at,
• 15:45
  through
• 15:45
  our
• 15:45
  DDU
• 15:46
  or
• 15:46
  an
• 15:46
  Asendia's
• 15:47
  World,
• 15:47
  our
• 15:47
  EPAC
• 15:48
  plus
• 15:48
  product.
• 15:48
  Okay.
• 15:49
  If
• 15:49
  we
• 15:49
  look
• 15:49
  at
• 15:49
  that
• 15:50
  and
• 15:50
  what
• 15:50
  we
• 15:50
  were
• 15:50
  doing
• 15:51
  when
• 15:51
  it
• 15:51
  came
• 15:51
  to
• 15:51
  lightweight
• 15:52
  parcel
• 15:52
  shipping
• 15:52
  to
• 15:52
  Canada,
• 15:53
  those
• 15:54
  weren't
• 15:54
  moving
• 15:54
  at
• 15:55
  all.
• 15:55
  Right?
• 15:56
  That's
• 15:56
  correct.
• 15:57
  Right,
• 15:57
  that's
• 15:57
  correct.
• 15:58
  And
• 15:58
  I
• 15:59
  also
• 15:59
  wanted
• 15:59
  to
• 15:59
  add
• 15:59
  to
• 15:59
  what
• 16:00
  Jason
• 16:00
  was
• 16:00
  saying
• 16:01
  first,
• 16:01
  is
• 16:01
  that
• 16:02
  we
• 16:02
  also
• 16:02
  work
• 16:02
  with
• 16:02
  a
• 16:02
  lot
• 16:02
  of
• 16:03
  government
• 16:03
  institutions
• 16:03
  like
• 16:04
  Social
• 16:04
  Security
• 16:04
  and
• 16:04
  some
• 16:05
  of
• 16:05
  these
• 16:05
  other
• 16:05
  government
• 16:05
  agencies
• 16:06
  that
• 16:06
  are
• 16:06
  required
• 16:07
  by
• 16:07
  law
• 16:08
  to
• 16:08
  have
• 16:09
  certain
• 16:09
  mail
• 16:10
  pieces
• 16:10
  delivered
• 16:11
  by
• 16:11
  a
• 16:11
  certain
• 16:11
  date
• 16:12
  outside
• 16:13
  of
• 16:13
  the
• 16:13
  U.S.
• 16:14
  so
• 16:14
  we
• 16:14
  were
• 16:15
  working
• 16:15
  very
• 16:15
  closely
• 16:15
  with
• 16:16
  them
• 16:16
  to
• 16:16
  try
• 16:16
  to
• 16:16
  figure
• 16:16
  out
• 16:17
  how
• 16:17
  to
• 16:17
  do
• 16:17
  this,
• 16:18
  and
• 16:18
  a
• 16:18
  lot
• 16:19
  of
• 16:19
  them
• 16:19
  got
• 16:20
  stuck.
• 16:20
  They
• 16:20
  had
• 16:20
  to
• 16:20
  get
• 16:21
  waivers
• 16:21
  and
• 16:21
  all
• 16:21
  this
• 16:22
  other.
• 16:22
  Because
• 16:22
  it
• 16:23
  affected
• 16:23
  government
• 16:23
  mailings.
• 16:24
  It
• 16:24
  affected
• 16:24
  a
• 16:24
  lot
• 16:25
  of,
• 16:25
  A
• 16:25
  lot
• 16:25
  of
• 16:25
  mailings
• 16:26
  that
• 16:26
  were
• 16:26
  done,
• 16:27
  obviously
• 16:27
  the
• 16:27
  holiday
• 16:28
  shipping.
• 16:29
  But
• 16:29
  there's
• 16:29
  a
• 16:29
  lot
• 16:29
  of
• 16:30
  expatriates
• 16:30
  up
• 16:30
  in
• 16:31
  Canada,
• 16:31
  obviously,
• 16:32
  that
• 16:32
  just
• 16:32
  affected
• 16:33
  across
• 16:33
  the
• 16:34
  board.
• 16:34
  I
• 16:34
  mean,
• 16:34
  we
• 16:34
  could
• 16:34
  just
• 16:34
  go
• 16:35
  on
• 16:35
  forever,
• 16:36
  but.
• 16:36
  Yeah,
• 16:37
  Nick.
• 16:37
  So
• 16:38
  when
• 16:38
  Canada
• 16:38
  Post
• 16:40
  struck
• 16:42
  back
• 16:42
  on
• 16:42
  the
• 16:42
  29th.
• 16:44
  Excuse
• 16:44
  me,
• 16:44
  on
• 16:44
  the
• 16:45
  15th
• 16:45
  of
• 16:45
  November,
• 16:45
  the
• 16:46
  USPS
• 16:46
  didn't
• 16:46
  suspend
• 16:47
  for
• 16:48
  another
• 16:48
  few
• 16:48
  weeks.
• 16:49
  So
• 16:49
  the
• 16:49
  USPS
• 16:50
  was
• 16:50
  still
• 16:50
  kind
• 16:50
  of
• 16:50
  accepting
• 16:51
  that
• 16:51
  mail,
• 16:51
  but
• 16:52
  they
• 16:52
  couldn't
• 16:53
  get
• 16:53
  it
• 16:53
  out
• 16:53
  of
• 16:53
  their
• 16:54
  buildings.
• 16:54
  They
• 16:54
  asked
• 16:55
  us
• 16:55
  not
• 16:55
  to
• 16:55
  accept
• 16:56
  it.
• 16:56
  So
• 16:57
  we
• 16:57
  kind
• 16:57
  of
• 16:57
  did
• 16:57
  that.
• 16:58
  But
• 16:58
  at
• 16:58
  the
• 16:58
  same
• 16:58
  point,
• 16:59
  we
• 16:59
  didn't
• 16:59
  want
• 17:00
  to
• 17:00
  put
• 17:01
  any
• 17:01
  kind
• 17:01
  of
• 17:01
  a
• 17:01
  bind
• 17:02
  on
• 17:02
  our
• 17:02
  customers.
• 17:03
  Obviously,
• 17:04
  we
• 17:04
  wanted
• 17:05
  our
• 17:05
  customers
• 17:05
  to
• 17:06
  continue
• 17:06
  to
• 17:06
  fulfill
• 17:06
  the
• 17:07
  orders.
• 17:07
  Nobody
• 17:08
  knew
• 17:08
  when
• 17:08
  we
• 17:08
  were
• 17:08
  going
• 17:09
  to
• 17:09
  actually
• 17:09
  be
• 17:09
  able
• 17:10
  to
• 17:10
  bring
• 17:11
  that
• 17:11
  mail
• 17:11
  back
• 17:11
  up
• 17:11
  to
• 17:12
  Canada.
• 17:12
  So
• 17:12
  we
• 17:12
  opted
• 17:13
  to
• 17:13
  hold
• 17:13
  it.
• 17:13
  And
• 17:13
  we
• 17:14
  did
• 17:14
  a
• 17:14
  very
• 17:14
  good
• 17:14
  job.
• 17:15
  We
• 17:15
  processed
• 17:15
  it,
• 17:15
  we
• 17:16
  scanned
• 17:16
  it,
• 17:16
  we
• 17:17
  let
• 17:17
  our
• 17:17
  clients
• 17:17
  know,
• 17:18
  okay,
• 17:18
  we
• 17:18
  got
• 17:18
  it,
• 17:19
  it's
• 17:19
  safe.
• 17:21
  But
• 17:21
  the
• 17:21
  USPS
• 17:22
  was
• 17:22
  not
• 17:22
  sending
• 17:23
  anything
• 17:23
  up
• 17:23
  to,
• 17:24
  to
• 17:24
  Canada
• 17:26
  until,
• 17:26
  you
• 17:27
  know,
• 17:27
  back
• 17:27
  until
• 17:28
  January.
• 17:29
  So
• 17:29
  you're
• 17:30
  right.
• 17:30
  Nothing.
• 17:30
  Nothing
• 17:31
  moved.
• 17:31
  You're
• 17:31
  right,
• 17:31
  Nick.
• 17:32
  Nothing
• 17:32
  moved.
• 17:33
  So
• 17:33
  a
• 17:33
  number
• 17:34
  that
• 17:34
  I
• 17:34
  read,
• 17:35
  I.
• 17:36
  I've
• 17:36
  read
• 17:37
  a
• 17:37
  slightly
• 17:37
  varying
• 17:38
  number,
• 17:38
  but
• 17:38
  I've
• 17:38
  read
• 17:39
  that
• 17:39
  in
• 17:39
  the
• 17:39
  backlog
• 17:40
  of
• 17:40
  just
• 17:40
  the
• 17:40
  parcels,
• 17:41
  not
• 17:41
  mail
• 17:42
  parcels
• 17:43
  in
• 17:43
  Canada
• 17:43
  that
• 17:44
  once
• 17:44
  the
• 17:44
  strike
• 17:45
  ended
• 17:45
  was
• 17:45
  somewhere
• 17:45
  around
• 17:45
  10
• 17:46
  million
• 17:46
  pieces.
• 17:47
  Is
• 17:47
  that.
• 17:47
  Well,
• 17:47
  yeah,
• 17:48
  yeah.
• 17:48
  And
• 17:49
  I
• 17:49
  can
• 17:49
  tell
• 17:49
  you
• 17:49
  just
• 17:49
  from
• 17:50
  the
• 17:50
  usps,
• 17:51
  just
• 17:51
  their
• 17:51
  trailers
• 17:52
  that
• 17:52
  were
• 17:52
  sent
• 17:53
  up
• 17:53
  there
• 17:53
  during
• 17:53
  this
• 17:54
  strike
• 17:54
  because
• 17:55
  Canada
• 17:55
  Post
• 17:55
  still
• 17:55
  allowed
• 17:56
  the
• 17:56
  USPS
• 17:56
  to
• 17:57
  send
• 17:57
  trailers
• 17:57
  of
• 17:58
  stuff
• 17:58
  that
• 17:58
  they
• 17:58
  already
• 17:59
  had.
• 17:59
  You
• 17:59
  know,
• 18:00
  it's
• 18:00
  radically,
• 18:01
  especially
• 18:01
  from
• 18:02
  JFK.
• 18:03
  So
• 18:03
  they
• 18:04
  had
• 18:04
  53
• 18:05
  trailers
• 18:05
  on
• 18:05
  hold
• 18:06
  just
• 18:07
  of
• 18:07
  the
• 18:07
  Canadian,
• 18:07
  just
• 18:08
  of
• 18:08
  what
• 18:08
  the
• 18:08
  USPS
• 18:09
  said.
• 18:09
  But
• 18:09
  then
• 18:09
  it
• 18:09
  blossomed
• 18:10
  very
• 18:10
  quickly
• 18:11
  to
• 18:11
  over
• 18:11
  90
• 18:12
  trailer
• 18:12
  loads
• 18:13
  of
• 18:13
  mail
• 18:13
  just
• 18:14
  sitting
• 18:14
  in
• 18:14
  a
• 18:15
  secure
• 18:15
  spot
• 18:15
  somewhere
• 18:16
  and
• 18:16
  nothing
• 18:17
  was
• 18:17
  being
• 18:17
  processed
• 18:18
  anywhere.
• 18:19
  So
• 18:19
  that's
• 18:19
  when
• 18:19
  the
• 18:19
  USPS
• 18:20
  said
• 18:20
  okay,
• 18:20
  wait
• 18:20
  a
• 18:21
  minute,
• 18:21
  we
• 18:21
  have
• 18:21
  to
• 18:21
  kind
• 18:22
  of
• 18:22
  suspend
• 18:23
  acceptance
• 18:23
  ourselves
• 18:24
  and,
• 18:25
  and
• 18:25
  let
• 18:25
  Canada
• 18:25
  Post
• 18:26
  clear
• 18:26
  what
• 18:26
  they
• 18:27
  got,
• 18:27
  which
• 18:27
  took
• 18:28
  up
• 18:29
  until
• 18:29
  like
• 18:29
  a
• 18:29
  couple
• 18:29
  of
• 18:30
  days
• 18:30
  ago
• 18:31
  and
• 18:31
  it's
• 18:32
  still
• 18:32
  not
• 18:32
  particular,
• 18:32
  you
• 18:32
  know,
• 18:33
  completely
• 18:33
  cleared
• 18:33
  out
• 18:34
  right
• 18:34
  now.
• 18:34
  So
• 18:35
  yeah,
• 18:35
  and
• 18:36
  how
• 18:36
  did
• 18:36
  that.
• 18:37
  Dave,
• 18:37
  how
• 18:37
  did.
• 18:38
  Okay,
• 18:39
  so
• 18:39
  yeah,
• 18:40
  think
• 18:40
  about
• 18:41
  pivot
• 18:41
  real
• 18:41
  quick.
• 18:41
  So
• 18:41
  we
• 18:41
  talked
• 18:42
  about.
• 18:42
  Okay,
• 18:42
  so
• 18:42
  EPAC
• 18:43
  plus
• 18:43
  is
• 18:43
  shut
• 18:43
  down,
• 18:44
  right?
• 18:44
  So,
• 18:44
  so
• 18:45
  there's
• 18:45
  EPAC
• 18:45
  plus
• 18:45
  to
• 18:45
  Canada
• 18:46
  just
• 18:46
  specifically
• 18:47
  for
• 18:47
  everybody
• 18:47
  listening.
• 18:48
  That's
• 18:48
  what
• 18:48
  we're
• 18:48
  focused
• 18:48
  on
• 18:48
  here.
• 18:49
  So
• 18:49
  what
• 18:50
  about
• 18:50
  the
• 18:50
  impact
• 18:50
  to
• 18:51
  our
• 18:51
  DDP
• 18:52
  network,
• 18:52
  our
• 18:52
  Canada
• 18:53
  Direct
• 18:53
  access
• 18:53
  network?
• 18:54
  What
• 18:54
  did
• 18:54
  that
• 18:54
  look
• 18:55
  like?
• 18:56
  It
• 18:56
  was
• 18:57
  compounding
• 18:58
  because
• 18:59
  our
• 19:00
  commitment
• 19:00
  to
• 19:01
  related
• 19:02
  parties,
• 19:02
  our
• 19:03
  parent
• 19:03
  company
• 19:04
  merchants
• 19:04
  in
• 19:05
  the
• 19:05
  in
• 19:05
  the
• 19:05
  US
• 19:05
  was
• 19:06
  to
• 19:06
  get
• 19:06
  everything
• 19:07
  delivered,
• 19:08
  even
• 19:08
  if
• 19:09
  via
• 19:09
  an
• 19:09
  alternative
• 19:10
  delivery
• 19:10
  network.
• 19:11
  So
• 19:12
  we
• 19:12
  range
• 19:13
  somewhere
• 19:13
  between
• 19:14
  15
• 19:14
  and
• 19:14
  25%
• 19:15
  of
• 19:15
  our
• 19:15
  deliveries
• 19:16
  go
• 19:17
  via
• 19:17
  postal
• 19:18
  Canada
• 19:18
  Post.
• 19:19
  During
• 19:20
  the
• 19:20
  strike
• 19:20
  period,
• 19:21
  2%
• 19:22
  were
• 19:23
  held,
• 19:23
  2%
• 19:24
  were
• 19:24
  candidate
• 19:24
  post
• 19:24
  delivery
• 19:25
  only
• 19:25
  points.
• 19:26
  Maybe
• 19:26
  it's
• 19:27
  a
• 19:27
  PO
• 19:28
  box
• 19:28
  or
• 19:28
  a
• 19:28
  community
• 19:28
  box
• 19:29
  or
• 19:29
  a
• 19:30
  extremely
• 19:31
  rural
• 19:31
  point
• 19:31
  that
• 19:32
  is
• 19:32
  only
• 19:32
  handled
• 19:33
  by
• 19:33
  Canada
• 19:33
  post
• 19:33
  up
• 19:34
  north,
• 19:34
  etc.
• 19:35
  So
• 19:36
  two
• 19:36
  weeks
• 19:37
  prior
• 19:38
  to
• 19:38
  the
• 19:39
  possible
• 19:40
  strike
• 19:40
  period,
• 19:41
  we
• 19:41
  began
• 19:42
  alternatively
• 19:43
  routing
• 19:44
  all
• 19:44
  the
• 19:44
  direct
• 19:44
  entry
• 19:45
  product
• 19:45
  from
• 19:45
  the
• 19:45
  States
• 19:47
  into
• 19:47
  ALT
• 19:47
  delivery
• 19:48
  networks,
• 19:48
  except
• 19:49
  for
• 19:49
  the
• 19:49
  2%
• 19:51
  we
• 19:51
  were
• 19:51
  working
• 19:51
  with
• 19:51
  the
• 19:52
  SENDIA
• 19:52
  to
• 19:52
  do.
• 19:52
  Similarly
• 19:53
  for
• 19:54
  some
• 19:54
  of
• 19:54
  the
• 19:54
  usps,
• 19:55
  only
• 19:55
  shippers
• 19:55
  anticipating
• 19:56
  this
• 19:56
  could
• 19:56
  go
• 19:57
  to
• 19:57
  strike.
• 19:58
  So
• 19:58
  then
• 19:58
  when
• 19:58
  it
• 19:58
  actually
• 19:59
  did,
• 19:59
  we
• 19:59
  moved
• 19:59
  all
• 19:59
  that
• 20:00
  over.
• 20:00
  So
• 20:00
  we
• 20:00
  had
• 20:01
  a
• 20:01
  buildup
• 20:02
  of
• 20:02
  Canada
• 20:02
  Post
• 20:03
  parcels
• 20:03
  in
• 20:04
  the
• 20:04
  warehouses
• 20:05
  building
• 20:06
  slowly
• 20:06
  over
• 20:06
  the
• 20:07
  32
• 20:07
  days
• 20:07
  or
• 20:07
  whatever
• 20:08
  the
• 20:08
  period
• 20:08
  was.
• 20:09
  And
• 20:09
  then
• 20:09
  we
• 20:09
  had
• 20:10
  all
• 20:10
  of
• 20:10
  the
• 20:10
  parcels
• 20:11
  that
• 20:11
  we
• 20:11
  had
• 20:11
  to
• 20:11
  deliver
• 20:12
  via
• 20:13
  ALT
• 20:13
  methods
• 20:14
  generally
• 20:14
  set
• 20:14
  up
• 20:14
  to
• 20:14
  do
• 20:15
  that.
• 20:15
  But
• 20:15
  those
• 20:16
  carriers
• 20:16
  were
• 20:16
  feeling
• 20:16
  the
• 20:17
  impact
• 20:17
  of
• 20:18
  additional
• 20:18
  volume,
• 20:18
  especially
• 20:19
  after
• 20:19
  the
• 20:20
  strike.
• 20:20
  We
• 20:20
  were
• 20:20
  doing
• 20:21
  this
• 20:21
  two
• 20:21
  weeks
• 20:21
  in
• 20:21
  advance.
• 20:22
  So
• 20:23
  we
• 20:23
  felt
• 20:23
  it
• 20:24
  with
• 20:24
  our
• 20:24
  current
• 20:24
  vendor
• 20:25
  partners,
• 20:25
  with
• 20:25
  our
• 20:26
  current
• 20:26
  northbound
• 20:27
  trucking
• 20:28
  network.
• 20:28
  Because
• 20:28
  again,
• 20:28
  we
• 20:29
  were
• 20:29
  moving
• 20:29
  USPS
• 20:30
  stuff
• 20:30
  into
• 20:30
  the
• 20:30
  Directed
• 20:31
  network.
• 20:32
  And
• 20:32
  then
• 20:32
  our
• 20:32
  facilities
• 20:33
  and
• 20:34
  staff
• 20:34
  were
• 20:34
  having
• 20:34
  to
• 20:35
  deal
• 20:35
  with
• 20:36
  building
• 20:37
  parcels
• 20:37
  that
• 20:37
  weren't
• 20:37
  able
• 20:38
  to
• 20:38
  be
• 20:38
  delivered.
• 20:39
  And
• 20:39
  it
• 20:39
  was,
• 20:40
  it
• 20:40
  was
• 20:40
  touch
• 20:40
  and
• 20:40
  go
• 20:41
  there
• 20:41
  for
• 20:41
  a
• 20:41
  while.
• 20:41
  You
• 20:42
  know,
• 20:42
  does
• 20:42
  a
• 20:42
  merchant
• 20:42
  want
• 20:42
  to
• 20:43
  return
• 20:43
  them
• 20:43
  to
• 20:43
  the
• 20:43
  States?
• 20:44
  Does
• 20:44
  a
• 20:44
  merchant
• 20:44
  want
• 20:45
  to
• 20:46
  find
• 20:46
  some
• 20:46
  alt
• 20:47
  delivery
• 20:47
  address,
• 20:48
  a
• 20:48
  retail
• 20:49
  shop
• 20:49
  to
• 20:49
  meet
• 20:49
  the
• 20:49
  parcel
• 20:50
  there
• 20:50
  and
• 20:50
  get
• 20:50
  delivery
• 20:51
  for
• 20:51
  the
• 20:51
  recipient?
• 20:52
  And
• 20:52
  we
• 20:52
  can't
• 20:52
  take
• 20:53
  each
• 20:53
  individual
• 20:54
  parcel
• 20:54
  and
• 20:54
  understand
• 20:55
  the
• 20:55
  economics
• 20:56
  and
• 20:56
  the
• 20:56
  urgency.
• 20:57
  So
• 20:57
  it
• 20:57
  was,
• 20:58
  it
• 20:58
  was
• 20:58
  very,
• 20:58
  very
• 20:58
  tough.
• 20:59
  I
• 21:00
  can't,
• 21:00
  I
• 21:01
  can't
• 21:01
  understate
• 21:02
  how
• 21:02
  that
• 21:02
  32,
• 21:03
  32
• 21:03
  days,
• 21:04
  really
• 21:04
  32
• 21:04
  plus
• 21:05
  the
• 21:05
  two
• 21:05
  weeks
• 21:05
  prior,
• 21:06
  plus
• 21:06
  all
• 21:06
  the
• 21:06
  planning
• 21:07
  impacted
• 21:08
  our
• 21:08
  business.
• 21:08
  It
• 21:08
  was
• 21:09
  significant.
• 21:10
  I
• 21:10
  gotta
• 21:10
  say
• 21:11
  though,
• 21:11
  just
• 21:11
  sales
• 21:12
  perspective
• 21:12
  and
• 21:14
  I'm
• 21:14
  sure
• 21:14
  Tom
• 21:15
  could
• 21:15
  echo
• 21:15
  and
• 21:16
  I
• 21:16
  mean
• 21:16
  Dave,
• 21:17
  in
• 21:17
  the
• 21:17
  heart
• 21:17
  of
• 21:17
  things,
• 21:17
  you're
• 21:18
  in
• 21:18
  sales
• 21:18
  yourself,
• 21:18
  right?
• 21:19
  Is
• 21:19
  that
• 21:20
  I'm
• 21:20
  so
• 21:20
  thankful
• 21:21
  that
• 21:21
  we
• 21:22
  have
• 21:22
  the
• 21:22
  network
• 21:22
  that
• 21:23
  you
• 21:23
  built,
• 21:23
  right,
• 21:24
  that
• 21:24
  we
• 21:24
  had
• 21:24
  that
• 21:25
  to
• 21:25
  lean
• 21:25
  on
• 21:25
  because
• 21:26
  you
• 21:27
  know,
• 21:27
  for
• 21:27
  the
• 21:27
  customers
• 21:28
  that
• 21:28
  no
• 21:28
  matter
• 21:28
  how
• 21:28
  many
• 21:29
  times,
• 21:29
  you
• 21:29
  know,
• 21:29
  you
• 21:29
  can
• 21:29
  lead
• 21:30
  a
• 21:30
  horse
• 21:30
  to
• 21:30
  water,
• 21:30
  can't
• 21:31
  make
• 21:31
  them
• 21:31
  drink,
• 21:31
  right?
• 21:31
  But
• 21:32
  how
• 21:32
  many
• 21:32
  times
• 21:32
  you,
• 21:32
  you
• 21:33
  prep
• 21:33
  people
• 21:33
  for,
• 21:34
  hey,
• 21:34
  this
• 21:34
  is
• 21:34
  very
• 21:34
  real.
• 21:35
  This
• 21:35
  is
• 21:35
  a
• 21:35
  real
• 21:36
  possibility.
• 21:37
  I
• 21:37
  think
• 21:37
  we
• 21:37
  should
• 21:37
  really
• 21:37
  look
• 21:38
  at
• 21:38
  transitioning
• 21:38
  some
• 21:38
  of
• 21:38
  this
• 21:39
  volume.
• 21:39
  The
• 21:39
  ones
• 21:39
  that
• 21:39
  did
• 21:40
  take
• 21:40
  advantage
• 21:40
  of
• 21:40
  that,
• 21:41
  we're
• 21:41
  so
• 21:41
  thankful
• 21:42
  that
• 21:42
  they
• 21:42
  did
• 21:43
  because
• 21:43
  they
• 21:44
  were
• 21:44
  able
• 21:44
  to
• 21:44
  keep
• 21:44
  things
• 21:45
  moving
• 21:45
  and
• 21:46
  keep
• 21:46
  things
• 21:46
  moving
• 21:46
  very
• 21:47
  well,
• 21:47
  I
• 21:47
  mean,
• 21:48
  very
• 21:48
  well
• 21:48
  in
• 21:48
  terms
• 21:48
  of
• 21:49
  hardly
• 21:49
  a
• 21:50
  blip
• 21:50
  in
• 21:50
  transit
• 21:51
  difference
• 21:51
  than
• 21:51
  what
• 21:52
  they
• 21:52
  were
• 21:52
  experiencing,
• 21:52
  let's
• 21:53
  say
• 21:53
  two
• 21:53
  months
• 21:53
  prior
• 21:53
  when,
• 21:54
  when
• 21:54
  this
• 21:54
  wasn't
• 21:54
  even
• 21:54
  a
• 21:55
  topic
• 21:55
  of
• 21:55
  discussion.
• 21:56
  Thank
• 21:56
  you
• 21:57
  everybody
• 21:57
  for
• 21:57
  listening
• 21:58
  and
• 21:58
  watching
• 21:58
  episode
• 21:59
  one
• 21:59
  of
• 21:59
  our
• 21:59
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• 22:00
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• 22:00
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• 22:01
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• 22:01
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• 22:02
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• 22:02
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• 22:02
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• 22:03
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• 22:03
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• 22:04
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• 22:04
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• 22:05
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• 22:05
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• 22:05
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• 22:06
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• 22:06
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• 22:07
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• 22:07
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• 22:07
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• 22:07
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• 22:08
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• 22:08
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