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Navigating your next PR crisis
Key Takeaways:
Praise and criticism are two sides of the same coin. A lot of leaders fall into the trap of overdependence on praise and the fear of criticism. Taking a stand and making changes will inevitably upset some people, but it is a necessary part of the process. Stay true to the vision, even when faced with criticism.
Instincts are triggered by stored trauma and are primarily focused on moving away from pain and towards pleasure. Allow instinctive reactions to pass and then move to the intellectual response, gathering facts and understanding the situation. Don’t let instincts rule…
The skinny
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