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551: Encore: Designing the Guest Experience w/ Doctor Lisa Waxman!
Designing the experience is pretty much all we focus on. From the colors, textures, sounds, layouts - to the drinks themselves, people's experience is something that is born from design. If we want it to be a good one, we need to put in specific effort across many different areas. One of the areas today' encore episode guest focuses on is the building and space itself where guest drink their coffee and form opiniions that build our business or erode trust.
Today we are re-airing a wonderful episode about designing the guest experince with Dr. Lisa Waxman PHD.
Dr. Lisa Waxman, Ph.D. is an…
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