営業と接客──似ているようでまったく違う仕事
In this episode, I explore the similarities and differences between sales and customer service. At first glance, they may appear alike since both involve providing products or services to customers. However, the process and challenges are entirely different. Customer service usually deals with people who already intend to buy, focusing on support, comfort, and hospitality. Sales, on the other hand, begins with prospects who may have no interest at all, requiring persuasion, trust-building, and resilience against rejection. Drawing on my personal experiences in both Japanese companies and…
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