Latest / Get Your Shoot Together Photography Podcast / Episode 174 - R E S P E C T

Transcript

Episode 174 - R E S P E C T · Get Your Shoot Together Photography Podcast

0:00
Kira Derryberry: This week's episode is brought to you by our friends at RetouchUp.
0:02
Kira Derryberry: Retouchup Work smarter, not harder.
0:05
Kira Derryberry: Welcome to Get your Shoot Together.
0:11
Kira Derryberry: The photographer's podcast where we discuss studio business life and keeping it all in line.
0:16
Kira Derryberry: I'm Kira Derryberry and I'm Mary Fishtaylor.
0:19
Mary Fisk Taylor: Hi, mary Fishtaylor.
0:20
Mary Fisk Taylor: Hello, good afternoon Kira Derryberry.
0:23
Mary Fisk Taylor: I don't know how it feels there, but our nice, nice little spring, spring weather it's freezing.
0:29
Mary Fisk Taylor: Today I've got a sweatshirt on.
0:31
Mary Fisk Taylor: I don't know what's happening.
0:32
Kira Derryberry: I have a sweatshirt on as well.
0:33
Kira Derryberry: It feels great outside here.
0:35
Kira Derryberry: I don't know what the temperature is.
0:36
Kira Derryberry: I'm going to say it's like 68 to 72.
0:39
Kira Derryberry: Okay, 68 to 72 is my guess, and it's about to be pure misery here in Florida.
0:45
Kira Derryberry: So we're just like stretching.
0:46
Kira Derryberry: Just stretch it as long as we can.
0:48
Kira Derryberry: All right for your sake.
0:49
Mary Fisk Taylor: I understand that, but for my sake I need it to.
0:51
Mary Fisk Taylor: I need the spring to spring girl.
0:53
Mary Fisk Taylor: I need, because you know that's like this is my prime money-making season.
0:57
Mary Fisk Taylor: Yeah, because my plant.
0:59
Mary Fisk Taylor: We just bought all the new plants for the garden, you know, because it's garden time, right For us to be out in the garden, and I had to cover all my well me, you know, I didn't do it.
1:08
Mary Fisk Taylor: I was like Jamie, you might want to cover some of those plants because it looks like it's going to freeze for the next two days.
1:13
Kira Derryberry: Oh no, Well, yeah.
1:14
Kira Derryberry: So the weather being really nice is the only reason why I have been doing so many location shoots this last month, because it's not, we're not dying yet and there's lots of flowers out and everything's gorgeous.
1:25
Kira Derryberry: And so I've done I don't know six or seven senior sessions just out at the park and out, you know, at beautiful locations.
1:32
Kira Derryberry: I've planted who are you?
1:34
Kira Derryberry: I know I have.
1:35
Kira Derryberry: I'm out there watering plants every day.
1:38
Kira Derryberry: Lucy's getting so annoyed with me on the way to school.
1:39
Kira Derryberry: I'm like she goes and she gets in the car.
1:41
Kira Derryberry: I'm like, okay, just one second, I just have to water the babies on the back porch.
1:49
Mary Fisk Taylor: And so I have to do that every day.
1:50
Mary Fisk Taylor: I bet she's like what in the world?
1:51
Mary Fisk Taylor: Yeah, sorry, my menace.
1:54
Mary Fisk Taylor: Little dachshund is irritating Rookie, okay, let's walk away.
1:57
Mary Fisk Taylor: Yeah yeah, dogs, yum yeah.
2:02
Kira Derryberry: so you become one of those people, like I see, like memes and things about people and plants and I'm like, huh, I don't get it.
2:10
Kira Derryberry: You know they're just I don't know.
2:11
Kira Derryberry: You know, here's the problem.
2:12
Kira Derryberry: Remember, years ago, when we started this podcast, we used to, I used to tell you my favorite bar was the Whole Foods bar.
2:17
Kira Derryberry: Whole Foods Happy Hour.
2:19
Mary Fisk Taylor: Yes, oh my gosh, I forgot about Whole Foods.
2:20
Kira Derryberry: I know, but we don't have that anymore because, since COVID, whole Foods decided not to have the bar anymore, which is such a bummer, because we loved getting in there and grabbing a little drinky drink and getting a few groceries or whatever.
2:33
Kira Derryberry: So now, so Tallahassee Nurseries, which is right by my house, between my house and Whole Foods.
2:38
Kira Derryberry: Actually it's a beautiful place to walk around because they have, you know, of course, they have every plant known to man in this area.
2:52
Kira Derryberry: But they started serving beer and wine.
2:53
Kira Derryberry: So I get my little wagon and I go get a draft beer.
2:54
Kira Derryberry: Yeah, I go get a draft beer and my little wagon and me and Amber we walked around one weekend and I filled it.
2:57
Kira Derryberry: I just I lost control.
2:58
Kira Derryberry: I filled it up with so many plants that, but I had a bunch of pots at home to fill.
3:03
Kira Derryberry: So it all, it all worked out, it all worked out.
3:05
Kira Derryberry: But but, yeah, I love an outdoor outing that has like a draft beer or a glass of wine.
3:10
Kira Derryberry: I mean okay well, it was fun.
3:15
Kira Derryberry: It was fun, so yeah, so the.
3:17
Kira Derryberry: So I have hibiscus out there.
3:19
Kira Derryberry: I have a little yellow flowering plant called a Biden, which I thought was funny and is the only reason I bought it.
3:26
Mary Fisk Taylor: That's adorable.
3:27
Mary Fisk Taylor: I would actually look into that.
3:29
Kira Derryberry: Yeah, I have some succulents.
3:31
Kira Derryberry: I have several succulents out there which are easier to take care of.
3:34
Kira Derryberry: I'm starting small, I'm not getting anything.
3:36
Kira Derryberry: That's hard to do.
3:37
Kira Derryberry: And then I have lemon balm and I have pineapple sage.
3:41
Kira Derryberry: The lemon balm is to get rid of mosquitoes.
3:44
Kira Derryberry: Okay, anything lemony is good.
3:47
Kira Derryberry: And I have spearmint.
3:50
Kira Derryberry: And the jasmine is climbing up the pergola now that I planted a while ago.
3:54
Kira Derryberry: Yeah, everything's doing.
3:56
Kira Derryberry: Everything's doing in the backyard.
3:57
Kira Derryberry: It's gorgeous, wow.
3:59
Kira Derryberry: Well, I mean, I mean you'd think I'd be doing shoots there, but no, I'm just sitting out there.
4:03
Mary Fisk Taylor: No, just enjoy it.
4:04
Mary Fisk Taylor: Well, and now you can.
4:05
Mary Fisk Taylor: But I guess the thing is is that you only get to enjoy it for a little bit of time.
4:10
Kira Derryberry: A brief amount of time.
4:11
Kira Derryberry: Well, I can look at it when I come home, which is nice, but sitting amongst it is not pleasant after a certain time of year here, because it's just wet outside.
4:20
Kira Derryberry: Okay so yeah, so right.
4:21
Kira Derryberry: So right now it's breezy.
4:23
Kira Derryberry: It's great for walks, it's you know everything is in bloom, all the flowers smell great, it's great.
4:32
Mary Fisk Taylor: I feel like I don't even know you anymore.
4:34
Kira Derryberry: I know, I know I feel like you've changed.
4:35
Kira Derryberry: I did.
4:36
Kira Derryberry: You know what I think it is it's.
4:40
Kira Derryberry: I'm heading towards mid-forties, Mid-forties, Kira is a plant lady.
4:44
Mary Fisk Taylor: A plant girl, Because, yeah, because you're no longer a millennial.
4:47
Kira Derryberry: So no longer a millennial right.
4:49
Mary Fisk Taylor: Yeah, mary, guess what happened, guess what happened.
4:52
Kira Derryberry: Actually, you already know what happened, but I was going to tell everybody else.
4:54
Kira Derryberry: I got robbed.
4:56
Kira Derryberry: Oh, kira, yeah, well, I thought I would just do a little PSA for everybody out there.
5:02
Kira Derryberry: Do it.
5:04
Mary Fisk Taylor: I have something to add to that too, so go ahead.
5:06
Kira Derryberry: Okay, good, good, good, good.
5:07
Kira Derryberry: So April 5th, which was my birthday, woo, happy birthday 43.
5:13
Kira Derryberry: I put my.
5:13
Kira Derryberry: We were heading.
5:14
Kira Derryberry: We were the next day heading to Portugal, and so I put our tax payment check into the blue postal box at the end of my neighborhood.
5:24
Kira Derryberry: I have a nice neighborhood, nice little convenient post box and I had missed the mailman.
5:27
Kira Derryberry: So I was like, okay, I better get this out before we leave town.
5:29
Kira Derryberry: So we dropped it in the mailbox and then when we came back from Portugal, I was just banking.
5:33
Kira Derryberry: You know, I was just looking at my statement online and saw that the check had already cleared and that you know that in the amount that I had written the check for right and I was like, oh, that's fast, okay, great, I don't have to worry about that.
5:47
Kira Derryberry: But for some reason I just felt compelled to click the scan of the check.
5:51
Kira Derryberry: You know, I don't know if your bank does this, but you can click on it, you can kind of see.
5:54
Kira Derryberry: So I clicked.
5:55
Kira Derryberry: The scan of my check has been stolen.
5:56
Kira Derryberry: It looks like my check, it is my check, it's the number, it's the watermark on the check that was on it, it's all my information.
6:26
Kira Derryberry: Except all of my handwriting, except for my signature, had been erased somehow and rewritten in someone else's handwriting to almost an illegible.
6:30
Kira Derryberry: It looks like cash for something.
6:35
Kira Derryberry: Blah, blah, blah.
6:37
Kira Derryberry: And it was cashed at.
6:38
Mary Fisk Taylor: Bank of America for almost $10,000.
6:39
Kira Derryberry: So imagine my son in the media panic, just like what?
6:41
Kira Derryberry: And it doesn't.
6:42
Kira Derryberry: I was like I didn't even know how this would happen.
6:44
Kira Derryberry: Like how could this happen?
6:45
Kira Derryberry: So, anyway, I've since come to learn about a technique called check washing, yeah yeah, which is not new, but involves chemicals that remove certain types of dyes and inks, and then they dry the check out and then they just write it again.
7:00
Kira Derryberry: Shame on Bank of America, right.
7:02
Mary Fisk Taylor: I mean absolutely, and it's going around.
7:04
Mary Fisk Taylor: So I'm not sure why these financial institutions aren't being like.
7:08
Mary Fisk Taylor: I feel like there should be a sign on every teller's desk like do not cash a check that looks like this, or don't they have one of those little machines that runs the check through or something?
7:16
Mary Fisk Taylor: Because my brother-in-law there he's in manufacturing, so they write big checks and they're kind of old school, so they were writing checks for everything and in excess of $120,000 worth of checks were washed.
7:27
Mary Fisk Taylor: That's nuts.
7:27
Mary Fisk Taylor: He's still out and he's been dealing with this for not six to nine months.
7:31
Mary Fisk Taylor: They're still out like over $20,000, still trying to get it back.
7:37
Kira Derryberry: I will get mine back because you know the bank is insured.
7:40
Kira Derryberry: But it's not easy.
7:41
Kira Derryberry: You know I've got a whole bunch of steps to go through, not to mention the biggest headache that I'm going through right now is because it was a check from my business account.
7:48
Kira Derryberry: It was.
7:50
Kira Derryberry: I have to close my business account.
7:53
Kira Derryberry: Oh no, I have to.
7:55
Kira Derryberry: And all the way my bank does my profit first is it's I have one business account and then it has all these little sub baby accounts right, I got you and so they're all attached to the same account, they all start with the same account number and then they have different endings.
8:06
Kira Derryberry: Yeah, so I can't just keep those and close them, because that's the income account, right that I wrote it out of, which is not something I would normally do.
8:14
Kira Derryberry: It was one of those times where it was just like trying to get out of town kind of like I'll, yeah, let me just write it and send it.
8:22
Kira Derryberry: So I've got to close that account.
8:28
Kira Derryberry: But before I have 30 days to close the account and before they already opened the new account with all the new little sub-baby accounts.
8:37
Kira Derryberry: But I have to go through and audit everything that's coming.
8:39
Kira Derryberry: So my operations account, my overhead account, that where everything comes out of for payments, I've got to go and like make sure that all of the auto drafts that come out of there for, like, my studio insurance and my rent and my uh just every, everything, everything, my uh American express payments, yeah, just so I have a list going right now that I'm just checking.
9:02
Kira Derryberry: I'm doing a little bit every day, you know, just checking off of like going and like setting up the bank account to draft to the correct place, like resetting up Venmo PayPal.
9:10
Mary Fisk Taylor: Oh well, I just that's a 10 plus.
9:12
Mary Fisk Taylor: You're dealing with the IRS, so now your tax payment is essentially late.
9:17
Mary Fisk Taylor: So now you have to deal with that and get the you know either what cause there.
9:20
Mary Fisk Taylor: I know there's whatever.
9:22
Mary Fisk Taylor: I am so sorry that happened and I just can't believe that it's a thing that nowadays we have to worry about writing checks, but I guess checks are just going away for that reason.
9:37
Kira Derryberry: I mean it's rampant.
9:37
Kira Derryberry: As I've told the story to friends and people, they're like well, why did you send a check in?
9:42
Kira Derryberry: Why didn't you do it online, the way my accountant has always done it is?
9:46
Kira Derryberry: She has always, you know, just sent me the form and I print it out and then I mail it.
9:51
Kira Derryberry: You know, I don't know, it's just what I've been doing for years, right, yeah, so it just wasn't that big of a deal, you know.
9:57
Kira Derryberry: So obviously now I'm going to try and pay it online.
10:01
Kira Derryberry: I'm not going to send another check like an idiot.
10:04
Mary Fisk Taylor: So I mean I guess that means people are stealing it from the mailbox or they're stealing it in the post office.
10:08
Kira Derryberry: Either it was stolen out of the mailbox, which my banker told me is a thing that they have little devices to break into it.
10:16
Kira Derryberry: Also, postal workers have had their keys stolen you know that have, like you know, box keys and or it could be a postal worker.
10:25
Kira Derryberry: Actually, tallahassee has no Postmaster right now and they've had a federal investigation coming down here because they've had so many problems with our post offices in Tallahassee.
10:38
Kira Derryberry: So I immediately thought a post office worker stole this.
10:41
Kira Derryberry: But then she said well, it could have been, but it's probably more likely.
10:44
Kira Derryberry: There's a ring, there's a crime ring around the postal boxes.
10:48
Mary Fisk Taylor: Well, it's tax time and people know that people are mailing in taxes.
10:51
Kira Derryberry: Well, they can see where it's being mailed to.
10:52
Kira Derryberry: You know what I mean?
10:53
Kira Derryberry: And it's a PO box, so that's.
11:00
Kira Derryberry: You know about this?
11:02
Kira Derryberry: Who runs a bank and she goes.
11:04
Kira Derryberry: Uh, in fact I was like afraid to tell her because I knew she was just.
11:06
Kira Derryberry: You put a check where.
11:08
Kira Derryberry: Well, she's like I could have told you that and I'm like, oh okay, so it's not common knowledge that the uh blue post office boxes are compromised.
11:19
Kira Derryberry: I didn't know that.
11:19
Kira Derryberry: I don't know if everyone knows that, but my mom knew it and my banker knew it.
11:23
Kira Derryberry: But I'm just PSA to everybody out there those things get robbed, so you're better off just taking it directly to the post office.
11:31
Mary Fisk Taylor: I only know because my brother-in-law went through so much of it.
11:34
Mary Fisk Taylor: And there's a special and I don't know the name of it.
11:37
Mary Fisk Taylor: I'll have to look, but there's a special pen that now they're recommending.
11:40
Mary Fisk Taylor: I thought you were going to say special place in hell there is that there's that too, but there's a special pen that, if you have to write a check, use this specific pen model.
11:48
Mary Fisk Taylor: Yes, I have heard that, because they can't wash it or whatever.
11:51
Mary Fisk Taylor: But let's take a quick pause for the cause, to hear from our amazing sponsors, and we will be right back.
11:58
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11:59
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12:52
Kira Derryberry: All right, and we are back.
12:56
Kira Derryberry: So, mary, you know we've talked about you and I have talked about this before, but I don't know if we've talked about it on the podcast before.
13:04
Kira Derryberry: Judging a character, judging a person's character just based on how they treat those beneath them.
13:13
Kira Derryberry: So, for example, we've talked about this recently.
13:16
Kira Derryberry: Like you're out to lunch with a friend and the friend is you're ordering, you're speaking to the waiter and the friend never looks at the waiter, you know, they're just looking at the menu.
13:27
Kira Derryberry: I'll have the you know steak tips and then whatever Closes menu hands it to waiter never looks at waiter.
13:34
Mary Fisk Taylor: Never says please or thank you either.
13:36
Kira Derryberry: Never says please or thank you, or you know, I've been out to dinner recently actually, with a friend of mine who just was such a jerk to the waiter and the waiter and the waiters, like they're all understaffed.
13:46
Kira Derryberry: The waiters like doing the most, trying the hardest to you know to to be fast, but they're relying on the bartender or they're relying on the kitchen or they're you know what.
13:55
Kira Derryberry: I mean, like it's not always the waiter's fault, you know so, but just judging character on how you see, because that's kind of where you really see how who somebody is right this is a huge pet peeve of mine, which you you know.
14:10
Mary Fisk Taylor: So a couple things that I I relate to that.
14:14
Mary Fisk Taylor: Um, I was just in Chicago and, like we were in a very nice I was at a out of, I was at an out of industry conference and, um, my brain still hurts, by the way, but we'll dig into that another day.
14:28
Mary Fisk Taylor: I had more people say to me oh, you're obviously not around here because you're just so nice.
14:35
Mary Fisk Taylor: I'm like what?
14:36
Mary Fisk Taylor: And they're like well, I mean, you know, because there was a guy who opened the door because of the hotel, you know he would open the door and I was like good morning and thank you.
14:44
Mary Fisk Taylor: And you know, if we got a drink or the ladies in the because there was lunch was included, that would clear the plates.
14:50
Mary Fisk Taylor: Thank you so much, and look them in the eye and and all that.
14:57
Mary Fisk Taylor: And I had more people comment that they couldn't believe how nice I was.
14:58
Mary Fisk Taylor: And I don't think I'm particularly nice, by the way, but I'm kind and I have manners and I think that, just because I don't care if you are the chef or you're the person picking up the dishes, you deserve someone to look you in the eye and say thank you or please, or may I, or whatever.
15:15
Kira Derryberry: Yeah, if somebody refills my water from over my shoulder.
15:19
Kira Derryberry: I always.
15:19
Kira Derryberry: I may not scream it, but I may go.
15:21
Kira Derryberry: Thank you, you know.
15:23
Kira Derryberry: Just a quick aside you know just to let them know I'm acknowledging that you've done a service for me.
15:27
Kira Derryberry: I mean, it's the same you would do it if anyone holds the door for you or if anyone you know in other countries, like Japan, which I think is hands down the most polite nation in the world, right, this doesn't exist.
15:40
Kira Derryberry: You wouldn't be able to judge a character based on this, because everyone is insanely polite, right, right, right.
15:45
Kira Derryberry: But.
15:45
Kira Derryberry: But this exists here.
15:47
Kira Derryberry: You can also hear it when people are.
15:51
Kira Derryberry: When people are, I saw a meme one day that was like you know, your true self is shown with how you ask for the operator on an automated message.
16:00
Kira Derryberry: Correct.
16:01
Kira Derryberry: It's like if you'd like to speak to an operator and you're screaming operator.
16:05
Mary Fisk Taylor: Well, I'm going to be honest, I do fail on that.
16:07
Mary Fisk Taylor: Sometimes it becomes.
16:08
Mary Fisk Taylor: Well, you can only imagine.
16:10
Kira Derryberry: That's your true form, that's your true form.
16:11
Mary Fisk Taylor: It can be, but there's nothing.
16:13
Mary Fisk Taylor: And you know, we've all been in.
16:16
Mary Fisk Taylor: For example, recently I was working on an event, okay, and I was outsourcing and getting talent or speakers to be a part of the event and when I communicated with them they were over the moon.
16:30
Mary Fisk Taylor: Oh my God, I'm so excited and this is great and I'm so flattered.
16:33
Mary Fisk Taylor: And then what they didn't realize is then when I would connect them with other members of the team that maybe were handling logistics, transportation, props and models, whatever.
16:45
Mary Fisk Taylor: The way they would speak to them, not realizing I was part of the email was appalling.
16:52
Mary Fisk Taylor: I literally unhired or fired a speaker because they were so derogatory.
17:01
Mary Fisk Taylor: To my dear, dear friend Tish, who helps me organize and does so much work you know, tish, yeah, so much work but she was a nobody to this person and the way she treated her and our marketing person.
17:14
Mary Fisk Taylor: I said we no longer need you, but thanks.
17:16
Mary Fisk Taylor: She doesn't know why.
17:19
Mary Fisk Taylor: If she listens she might know now.
17:20
Mary Fisk Taylor: But that shows your true colors.
17:22
Mary Fisk Taylor: Don't you dare come at me because you think you can.
17:25
Mary Fisk Taylor: I'm going to, you think you're going to and this sounds so conceited.
17:29
Mary Fisk Taylor: Please take this.
17:30
Mary Fisk Taylor: But people say think that I'm a lot more than I am or I'm going to be able to get them something or do something for them that I probably can't do, by the way, but the way they treated me was so different and I'm like no, ma'am, you're going to treat us all the same and this is I could.
17:48
Mary Fisk Taylor: Tears are going to well up in my eyes when I tell you the story.
17:51
Mary Fisk Taylor: I know that.
17:51
Mary Fisk Taylor: You know that for a long time I was very involved with Operation Smile.
17:54
Mary Fisk Taylor: We still support it.
17:55
Mary Fisk Taylor: I've done several trips and Dr McGee and his wife Kathy are two of the most amazing human beings I know, really lucky.
18:01
Mary Fisk Taylor: They're right here in Virginia Beach, virginia, and I visit them every other year or so and go and see them.
18:06
Mary Fisk Taylor: But years and years ago Alex was very involved and we were doing a mission trip together and Dr McGee was there and he's talking about his children and he has like a you know engineer and a neurosurgeon and an attorney and he goes my kids, I just I'm so proud of them and I went out and I was at the Mayo Clinic and I went with my son and you're not going to believe I was so proud of him and I'm thinking, yeah, you were, he works, he's a neurosurgeon at the Mayo Clinic or whatever it was.
18:31
Mary Fisk Taylor: And he goes and we roll in the parking lot and they're like oh hi, dr McGee, your space is all ready for you.
18:37
Mary Fisk Taylor: And my son said thank you so much, john.
18:39
Mary Fisk Taylor: How are the kids?
18:40
Mary Fisk Taylor: And he said and Mary, I cried, I'm thinking huh, that's interesting.
18:44
Mary Fisk Taylor: And he goes.
18:45
Mary Fisk Taylor: Can you believe he said the fact that he remembered and he treated John at the parking lot the same as he treated a fellow surgeon or anybody, and he goes.
18:55
Mary Fisk Taylor: That is, and I thought I could see chills.
18:59
Mary Fisk Taylor: I thought, wow, that, and I know this and I mean this is I'm going back, probably 15, 16 years ago.
19:06
Mary Fisk Taylor: This happened, or maybe even more.
19:08
Mary Fisk Taylor: But I remember thinking that's pride, like that's when you know, as as a parent, that you've done your job.
19:16
Mary Fisk Taylor: Yeah, your core values are so good and so.
19:19
Kira Derryberry: Your children are like that.
19:20
Kira Derryberry: Your children are so polite, so polite Like I mean.
19:24
Kira Derryberry: You know, I beat their butt.
19:26
Mary Fisk Taylor: No, I'm just kidding, I would not.
19:28
Mary Fisk Taylor: I know I've already did this to my kids, but I give them a stern look and nobody wants the MFT look.
19:32
Mary Fisk Taylor: You've probably seen that look.
19:33
Mary Fisk Taylor: Nobody wants that look.
19:36
Kira Derryberry: So yeah, yeah, I agree, big deal I think of also, like Mike Hanline, for example, when he was working at.
19:45
Kira Derryberry: White House and he toured me all around this massive facility in Minnesota.
19:49
Kira Derryberry: Like he knew every employee's name Exactly and there's a lot of employees at White House, you know what I mean At White House Custom Color.
19:54
Kira Derryberry: Like he knew every employee's name exactly, there's a lot of employees at white house, you know what I mean at white house custom color.
19:57
Kira Derryberry: Like he knew everyone, he asked them how their family was.
19:59
Kira Derryberry: And like you know everything, they just smiles, everyone's smiling, everyone's upbeat, everyone.
20:05
Kira Derryberry: You know what I mean it, just it, he, because they feel acknowledged.
20:09
Kira Derryberry: I would, I would assume like, oh, this is the owner of the company, the company, and he knows who my children, like my children's names, or my husband's name, or you know my wife's name, and it's so.
20:18
Kira Derryberry: You know, that's the mark of somebody who is going that extra step to show respect all the way around.
20:26
Mary Fisk Taylor: Right and I think in today's world and just FYI, like I couldn't agree more obviously about White House and pretty much all the employees at White House that I've ever been in touch with.
20:35
Kira Derryberry: They're the nicest people, the nicest human beings.
20:38
Mary Fisk Taylor: It's like you know, it must be just a joyous place to be and work.
20:42
Mary Fisk Taylor: But you know our clients, you know we treat our clients well, right, because we want a transaction with them.
20:50
Mary Fisk Taylor: Right, we want them to hire us, we want them to give us money for what we do.
20:53
Mary Fisk Taylor: But authenticity is key and I not too long ago had a person come to me and they how do I say this?
21:08
Mary Fisk Taylor: They ended up they hired somebody else and it went so poorly that they came to us and they told me their story and essentially it kind of this is kind of the foundation.
21:12
Mary Fisk Taylor: The bottom line is is that this couple they're older, not models a Black couple getting married next year, second marriage, and they're just very unassuming, but great people.
21:28
Mary Fisk Taylor: And they hired a different photographer and the photographer, all to their face, was, you know, blah, blah, blah.
21:35
Mary Fisk Taylor: And then they oh, I know it was at a show, like a bridal show, and then they just happened to see that same person like in the concourse later, like ordering a lunch or something you know, like on a break, and she said the way they treated the sandwich guy or the barista was so appalling that she knew, right then there was nothing authentic about them because their face.
21:59
Mary Fisk Taylor: They thought oh you're.
22:01
Mary Fisk Taylor: You know by the line, you know sunshine, rainbows, unicorns, the whole nine yards.
22:05
Mary Fisk Taylor: But then she turned around and saw the way they were treating the barista or the sandwich person, um, in the convention center, and said no, and they immediately knew that was not going to be their person.
22:14
Mary Fisk Taylor: And I remember hearing that story and thinking oof you know, because I do sometimes yell operator, at least it's not a robot, it is.
22:21
Mary Fisk Taylor: And you know, even now they say you have to be polite to GBD, like you get better answers if you're nice to the machine.
22:27
Mary Fisk Taylor: So that's scary, but it's something I heard a lot last week.
22:31
Mary Fisk Taylor: But the point is, is that it does?
22:33
Mary Fisk Taylor: I mean, I think that your character, true character, shows through and her and I were talking about this and she said you know, and I kind of felt it like when we were talking, I didn't feel like they were genuine, I didn't, I didn't feel the authenticity, I didn't feel the warmth, and I think people are smart and something that I heard a lot last week.
22:55
Mary Fisk Taylor: By the way, I spent an entire week on AI and again I just I'm still in trauma, like I can't talk about it very much yet, but one of the things that was an overall thing is that even in this world where we're moving into that being more and more obviously, it's been here for a long time and it's just going to get bigger and bigger what I think you are going to find is that, in order to dance on the edge, you've got to have a really strong core, and I thought, huh, that's true.
23:16
Mary Fisk Taylor: In order to dance on the edge, in order to do whatever, you have to have a strong core.
23:19
Mary Fisk Taylor: We hear that, whether you're talking about physical fitness, mental health, whatever, but a strong core, and that strong core is absolutely rooted in authenticity, absolutely.
23:27
Mary Fisk Taylor: And I believe that, even though AI is this big, bad, scary thing that a lot of people are like, eh, get me away, it's a great thing, but we're always going to come back to authenticity and that's why I warn people like you know, if you're going to use these products, make sure that you're building out your own GPTs or you're doing whatever to make sure it's your voice.
23:49
Mary Fisk Taylor: Like.
23:49
Mary Fisk Taylor: I remember the first time I used chat and the first thing that spit out I was like I've never used the word bespoke, I don't use the word tapestry, like it was all the like.
23:59
Mary Fisk Taylor: I felt like I was a Taylor Swift album.
24:01
Mary Fisk Taylor: I'm like this is beautiful, but this is not me, and our clients are going to know more and more.
24:06
Mary Fisk Taylor: If they're reading posts and seeing things, they're going to know.
24:09
Mary Fisk Taylor: If it's not me like, if it's not my voice, you know what I'm saying and the truth in that and the fact that the proof and what I'm saying, in my opinion, is this more than ever right now, as popular and as big as AI is, we are more than ever having.
24:26
Mary Fisk Taylor: Why in the world would people care and pay thousands of dollars to see a concert Taylor Swift, beyonce, whatever or spend hundreds and hundreds of dollars on vinyl records or hundreds and hundreds of dollars on books if they wanted everything to be AI?
24:44
Mary Fisk Taylor: So I'm going to just keep.
24:46
Mary Fisk Taylor: I hope that and I hope I'm not going too far off subject.
24:50
Kira Derryberry: But it goes back to that authenticity.
24:53
Mary Fisk Taylor: And you know so.
24:54
Mary Fisk Taylor: Using these tools is amazing, but the authenticity in the real is so freaking important and book sales are higher than ever.
25:02
Mary Fisk Taylor: Lps, as you know, have made a huge—Lucy is all about her albums.
25:07
Mary Fisk Taylor: Did an entire video review of every one of her albums.
25:12
Mary Fisk Taylor: Like you know, and that's Lucy's age.
25:13
Mary Fisk Taylor: You know that Jax is a massive collector of vinyl.
25:16
Mary Fisk Taylor: You know Alexandra only reads books, which is why she needs an entire second suitcase when we go on a trip, together with all of her hard copy books.
25:23
Mary Fisk Taylor: And that's why the fever pitch of a Taylor Swift ticket broke the internet, because people want to be in person and they want real.
25:33
Mary Fisk Taylor: The good news is is that we are real, we are in person.
25:37
Mary Fisk Taylor: So being authentic, I think, is such a huge part, and that authenticity has to go beyond this salesy pitch thing that we might do to our client's face, where behind their back, we're not that person.
25:49
Mary Fisk Taylor: I think, more than ever, people are going to sniff that out and if you're not real and authentic and genuinely warm or whatever your personality is, just don't be fake.
25:58
Mary Fisk Taylor: You don't have to be.
26:00
Mary Fisk Taylor: You know, you don't have to be.
26:01
Mary Fisk Taylor: I mean, I know people that like they, just when they talk I feel like I'm gone to church.
26:05
Mary Fisk Taylor: We know these people.
26:06
Mary Fisk Taylor: We were just with some of these people.
26:08
Mary Fisk Taylor: You're like gosh, they speak so well and that's not how I speak.
26:10
Mary Fisk Taylor: You and that's not how I speak.
26:11
Mary Fisk Taylor: You know, and if I tried, my clients would go.
26:13
Mary Fisk Taylor: Who are you?
26:14
Kira Derryberry: That's not who you are yeah, you've got to be you, and that's why clients come to you, right, it's because they resonate with you.
26:23
Kira Derryberry: I mean, I was thinking about just full circle.
26:26
Kira Derryberry: Coming back to the bank encounter, right, like, what I was surprised about was that the both bankers that I worked with at my bank because it was over two days, right, they both said to me multiple times like you're handling this so well, like, thank you so much, like they kept thanking me because I think, obviously, when this has happened in the past, that this is not a new story for them, correct?
26:51
Kira Derryberry: Then you know, people have come in raging and I was talking to mom about that.
26:54
Kira Derryberry: She goes, oh.
26:59
Kira Derryberry: Then you know people have come in raging and I was talking to mom about that.
27:01
Kira Derryberry: She goes.
27:01
Kira Derryberry: Oh yeah, this happened to one of her customers at her bank, right, and he came in screaming at everybody because, because he was so mad that it had happened.
27:04
Kira Derryberry: But it's not the bank's fault, like this, his bank is not the culprit.
27:08
Kira Derryberry: His bank didn't cash the check, His bank didn't write the check, his bank didn't do anything but just report back to him that his check had been cashed.
27:17
Mary Fisk Taylor: That is so true.
27:18
Mary Fisk Taylor: How often does that happen, guys?
27:20
Mary Fisk Taylor: Something comes in wrong or something's bad in a restaurant and they delivered the thing.
27:27
Mary Fisk Taylor: This happened not too long ago and I was like, oh, this isn't correct, this isn't what I ordered.
27:32
Mary Fisk Taylor: And they're like gosh, I'm so sorry.
27:33
Mary Fisk Taylor: I'm like, hey, it's not your fault.
27:35
Mary Fisk Taylor: And they're like you could just see the relief, like because they were just ready for it to be apology robot, because people are going to scream at the server or the barista or the delivery guy or whatever it is, because it's wrong.
27:50
Mary Fisk Taylor: It's not their fault, it's wrong, they're just trans, they're just bringing something.
27:52
Mary Fisk Taylor: It's not their fault, it's wrong, they're just bringing something.
27:54
Mary Fisk Taylor: It's not the bank's fault that some thief out there stole your money, but it's human instinct to just start blaming and accusing.
28:01
Kira Derryberry: Oh yeah, to just start bringing that energy.
28:03
Kira Derryberry: And there's something we've talked about, that before too.
28:05
Kira Derryberry: There's something to be said when somebody comes at you with a negative energy, it's often met with negative energy.
28:11
Mary Fisk Taylor: A hundred percent Right, but it's reminding me too, though it could go the other way around, like I was at a pizza place with friends and the pizza came out wrong.
28:26
Kira Derryberry: Was it a pizza pie or just a pizza?
28:27
Kira Derryberry: It was a pizza pie.
28:28
Kira Derryberry: The pizza pie came out wrong, not as I had ordered it.
28:31
Mary Fisk Taylor: Right, If John Cress is listening.
28:31
Mary Fisk Taylor: He just cringed, Not as I had ordered it.
28:33
Mary Fisk Taylor: Right, If John Cress is listening he just cringed.
28:36
Kira Derryberry: And but the girl who delivered it to me is not the girl I ordered it from right.
28:40
Mary Fisk Taylor: So, it's.
28:40
Kira Derryberry: This girl didn't do it, so she brings it to me.
28:43
Kira Derryberry: And I went oh okay, huh, this is not, this is not how I asked for it.
28:48
Kira Derryberry: And she looked at me like well, idiot, yeah, what am I?
28:52
Kira Derryberry: What do you mean?
28:53
Kira Derryberry: She?
28:53
Kira Derryberry: She offered no solution.
28:55
Kira Derryberry: There was no, nothing in her face that said she wanted to help me fix it.
28:58
Kira Derryberry: And I went you know what?
28:59
Kira Derryberry: It's fine, I'll just eat it like this.
29:00
Kira Derryberry: And then I was grumpy about it the whole time and Ian's girlfriend kept saying Ashley, just kept saying I'll take it back up.
29:06
Kira Derryberry: There I was like no, no.
29:07
Mary Fisk Taylor: Don't just eat the pizza now.
29:09
Kira Derryberry: Now it's like my whole experience is ruined.
29:10
Kira Derryberry: And if I go, you know what I mean.
29:12
Kira Derryberry: Like it's that now it's like it has to be met with.
29:15
Kira Derryberry: Like usually when this happens, it's like you're nice to the waitstaff, the waitstaff is nice to you and everybody is happy.
29:24
Kira Derryberry: But if you're like, okay, well, now the waitstaff makes so I'm just not going to complain about it.
29:27
Mary Fisk Taylor: And now I'm unhappy and the waitstaff doesn't care and, like you know, it's just yeah, now everybody's unhappy, and that happens in our studio and I can, with a lot of regret and remorse, because I can think of a time when I did I was that waitress and I remember it very clearly and I'm going back 20, some years ago, but it was a wedding couple and they had driven me up one side and down the other.
29:49
Mary Fisk Taylor: I'm going to be honest, I'm sure you this is not the same, but I was so done by the time their album came in.
29:54
Mary Fisk Taylor: I could not deliver it fast enough and I'll be darned if when I opened that damn gone box, I didn't look at it before they came in.
30:02
Mary Fisk Taylor: My mistake.
30:03
Mary Fisk Taylor: Number one, number two well, number one, I should have never let them hire me.
30:06
Mary Fisk Taylor: Number two I didn't open it before, I didn't proof it before they went in and when I opened it up it had her name first and his name second and she very.
30:16
Mary Fisk Taylor: This was also one of those weddings where she obeyed, she's going to obey and all the things.
30:19
Mary Fisk Taylor: So it was.
30:19
Mary Fisk Taylor: Yeah, it was icky for me.
30:20
Mary Fisk Taylor: I'll throw it around, so anyway, and she goes.
30:23
Kira Derryberry: Well, this isn't what I ordered looked at her and I rolled my eyes and you know, I've, you know, my, my, my eyes.
30:32
Mary Fisk Taylor: My face sometimes speaks before my mouth.
30:33
Mary Fisk Taylor: But I was so disgusted by that point and I'm thinking I just I did not handle it well.
30:39
Mary Fisk Taylor: I should have said, oh my gosh, you're absolutely right, I will.
30:41
Mary Fisk Taylor: And of course I did fix it.
30:43
Mary Fisk Taylor: But honestly, I went back in my notes I didn't see anywhere where she said that.
30:47
Mary Fisk Taylor: I guess she just thought I should have known that.
30:49
Mary Fisk Taylor: But bottom line is, I handled it terribly and I'll never forget that.
30:52
Mary Fisk Taylor: Like, that was a I'm, I'm better at customer service than that Um, but I've done it.
30:57
Mary Fisk Taylor: We all do it.
30:58
Mary Fisk Taylor: I mean, we make mistakes, is my point, um, but that's a big one.
31:02
Mary Fisk Taylor: Like it's how many times you go to deliver something, and I and I hear this a lot, and because I do a lot work with a lot of studios, I'll like monitor their calls or their interactions with clients.
31:12
Mary Fisk Taylor: I'll have them record things and something comes in wrong and they're like well, it's GPS's fault, it's FedEx, it's the lab, don't guys, guys, guys, guys, yes, and when the day is done, it's not your fault.
31:23
Mary Fisk Taylor: But at that point pie server's fault.
31:35
Kira Derryberry: She didn't take the order.
31:36
Kira Derryberry: It really wasn't her fault.
31:36
Kira Derryberry: She didn't write it round down, but she should have said oh my gosh, I'm so sorry, let me go get this.
31:38
Kira Derryberry: Yeah, what, what did you order?
31:38
Kira Derryberry: Can I fit you know?
31:39
Kira Derryberry: Is it correct?
31:39
Kira Derryberry: Correct?
31:39
Mary Fisk Taylor: same thing with us if it comes in wrong from the lab.
31:41
Mary Fisk Taylor: I'm so sorry.
31:42
Mary Fisk Taylor: I'm going to take care of this right away.
31:44
Mary Fisk Taylor: My apologies, sorry for the inconvenience, xyz.
31:47
Mary Fisk Taylor: Not just start making all these excuses why it's not your fault.
31:51
Mary Fisk Taylor: It is your fault.
31:53
Mary Fisk Taylor: It's your company.
31:54
Kira Derryberry: It's your business.
31:55
Mary Fisk Taylor: It is your fault, even if it's not your fault, right, like there's a lot to be said about that.
31:59
Mary Fisk Taylor: And again, going back to just where we are in the economy right now, where we are in life right now, with, I mean, things are moving faster than they've ever moved.
32:12
Mary Fisk Taylor: I think the more grounded we can become, we can get in amazing customer service, customer care, you know, really living in that artist paradigm, so to speak it's going to just make us more and more successful.
32:26
Mary Fisk Taylor: I really believe that as, even as things become more artificial and automated, because I think the realness is going to rise to the top, absolutely.
32:35
Mary Fisk Taylor: I don't know.
32:36
Kira Derryberry: I don't think we could end it any better than that.
32:38
Mary Fisk Taylor: Mary, let's go, yay All right, yeah, plus what you guys don't know is Mary's had 75 technical issues trying to get one podcast done, so yeah.
32:51
Mary Fisk Taylor: Before what happens again, let's sign.
32:52
Mary Fisk Taylor: Yeah, so this is going to come out this week.
32:53
Mary Fisk Taylor: So, guys, the exciting thing is we're going to be in Dallas.
32:55
Mary Fisk Taylor: If you guys are around in Dallas this weekend, kira will be there, world Cup is happening and then, of course, the best little photography school in the country will start.
33:04
Mary Fisk Taylor: That's their slogan, not mine.
33:05
Mary Fisk Taylor: On Sunday, texas School will start.
33:08
Mary Fisk Taylor: So the good news is is maybe we'll get to see some of y'all this coming weekend in Dallas.
33:12
Mary Fisk Taylor: It'll be a rare Mary Kira appearance.
33:15
Mary Fisk Taylor: I don't think we've made a photography appearance together since Louisville.
33:18
Mary Fisk Taylor: We've been together, but yeah, not in a business capacity.
33:22
Mary Fisk Taylor: A public scene, not in a public photography scene yeah exactly, but yeah if you're around this weekend, please come say hi.
33:31
Mary Fisk Taylor: I know we'll both be at World Cup on Saturday night.
33:34
Mary Fisk Taylor: Kira will be there doing her chair of the board thing.
33:36
Mary Fisk Taylor: I'll just be there.
33:37
Mary Fisk Taylor: I'm a door greeter.
33:38
Mary Fisk Taylor: That's what I'm doing.
33:39
Mary Fisk Taylor: I'm greeting people at the door, so I'm going to be real nice.
33:45
Kira Derryberry: I'm going to be a very nice girl.
33:46
Mary Fisk Taylor: I'll be nice to you, thank you, and I'll be very nice to all of you people and I will greet you all with a smile and some of you with a hug.
33:54
Kira Derryberry: All right, guys, let's wrap this one up.
33:55
Kira Derryberry: You can follow us on Instagram at Get your Shoot Together.
33:59
Kira Derryberry: You can follow us on Facebook at Get your Shoot Together.
34:01
Kira Derryberry: You can email us at girl at getyourshoettogethercom and subscribe to us everywhere where podcasts are played.
34:07
Kira Derryberry: We will see you, guys, next time.
34:09
Mary Fisk Taylor: Thanks y'all.